Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

The Excelsior Hong Kong

281 Gloucester Road , Causeway Bay, Hong Kong 35301 (Show on map)

Book now!

The Excelsior Hong Kong Hong Kong - Exterior The Excelsior Hong Kong Hong Kong - Exterior The Excelsior Hong Kong Hong Kong - Exterior The Excelsior Hong Kong Hong Kong - View The Excelsior Hong Kong Hong Kong - View The Excelsior Hong Kong Hong Kong - Exterior The Excelsior Hong Kong Hong Kong - Superior Side Harbour View Room The Excelsior Hong Kong Hong Kong - Business Center The Excelsior Hong Kong Hong Kong - Executive Suite The Excelsior Hong Kong Hong Kong - Deluxe Suite The Excelsior Hong Kong Hong Kong - Lobby The Excelsior Hong Kong Hong Kong - Executive Lounge The Excelsior Hong Kong Hong Kong - Cafe on the 1st The Excelsior Hong Kong Hong Kong - Yee Tung Heen Chinese Restaurant The Excelsior Hong Kong Hong Kong - Yee Tung Heen Chinese Restaurant The Excelsior Hong Kong Hong Kong - Yee Tung Heen Chinese Restaurant
The Excelsior Hong Kong Hong Kong - ToTT’s and Roof Terrace The Excelsior Hong Kong Hong Kong - ToTT’s and Roof Terrace The Excelsior Hong Kong Hong Kong - ToTT’s and Roof Terrace The Excelsior Hong Kong Hong Kong - Cammino Italian Restaurant The Excelsior Hong Kong Hong Kong - Dickens Bar The Excelsior Hong Kong Hong Kong - Expresso Coffee Bar The Excelsior Hong Kong Hong Kong - The Excelsior Fitness Center The Excelsior Hong Kong Hong Kong - Meeting Room The Excelsior Hong Kong Hong Kong - Harbour View Room The Excelsior Hong Kong Hong Kong - Gloucester Room The Excelsior Hong Kong Hong Kong - Marina Room The Excelsior Hong Kong Hong Kong - Lift Lobby
Area: Causeway Bay Number of Rooms: 884

Recent customer reviews

Filter by Traveler Type

 

Very Good

8.0

based on
739 reviews

Value for Money
7.2
Location
9.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.6
All reviews (739)
Sort by:
Jimmy S. Families with older children Indonesia, September 22, 2013
superb hotel

location, shopping, good services
9.7
the hotel is great, good services, near to shopping areas, and the staff also nice. recommended hotel..very great!
Kid A. Solo travelers Macau, September 22, 2013
Old but standard hotel room

1.Nearby Causeway Bay Shopping Area 2. taxi drvier must know the location of hotel 3.check-in efficient
6.7
1.No Wi-Fi provided in room but the room rate is very high 2.Hotel room is Dilapidated but can't feel any renvoation for renew 3.No breakfast included 4.Dont understand why after we check-in at 7:15 pm,left at 7:45pm,housekeeping or someone entered our room to clean-up, it's a fixed service????
Poh L. Business travelers Malaysia, September 19, 2013
For business

Close to office, clean, central location
9.7
Close to office, easy access to everywhere. Good for shopping and food.
Marconi S. Families with older children China, September 16, 2013
Holiday great trip

clean, comfort, easy access
9.7
Really great place, near to shopping area and very comfortable hotel
Chen Y. Solo travelers Canada, September 10, 2013
Here on business and the location is perfect!

Centrally located, nice view, good service
9
Loo A. Business travelers Malaysia, September 9, 2013
Excellent location

Location, comfortable stay, professional staff
8.3
A great business trip. The event held in the hotel went smoothly and staff was very helpful.
Karen L. Solo travelers Australia, September 3, 2013
Nothing special

Location, price and great staff (besides the front desk)
6.7
Generally ok. The staff were fantastic except for the front desk. They were rather arrogant and short temper. No acknowledgement of returning guests even after I reminded them. Even blamed me for not registering in a consistent manner. Maybe they should learn from the cleaning staff and the bell boys.
Chang K. Families with older children Malaysia, September 1, 2013
Good location near shopping

clean, central and friendly
8.3
We are a bit disappointed, booked with 3 beds, sea view and room are not ready when checking in. In fact the room was down grade without refund. Agoda has not been able to booked according to client requirement, same mistake similar to my visit to Mumbai for the booking of four season hotel.
Jaime N. Couples Philippines, September 1, 2013
A traditional Mandarin hotel with good location

Good Location, Pleasant Smelling Lobby, Comfy Bed
8.3
Every time I come to Hong Kong, Excelsior more often than not is my choice. I am very particular about the bed and Excelsior's beds has the perfect balance between firmness for support and softness for comfort. The first thing you notice once you step into its lobby is the pleasant smell of whatever perfume or deodorizer they use. Its back alley opens up to the main Causeway Bay shopping and dining district. Good bed, clean rooms, pleasant smelling lobby, good location are what keeps me coming back here.
John V. Couples Philippines, August 26, 2013
short and comfy trip

location, easy access to mrt, airport shuttle available
9
Been staying in Excelsior for the longest time, same quality given. comfortable rooms and very attentive staffs.

Book now!

Sale ends soon!

The Excelsior Hong Kong Hong Kong - Deluxe Harbour View RoomThe Excelsior Hong Kong Hong Kong - ExteriorThe Excelsior Hong Kong Hong Kong - ExteriorThe Excelsior Hong Kong Hong Kong - ExteriorThe Excelsior Hong Kong Hong Kong - ViewThe Excelsior Hong Kong Hong Kong - ViewThe Excelsior Hong Kong Hong Kong - ExteriorThe Excelsior Hong Kong Hong Kong - Superior Side Harbour View RoomThe Excelsior Hong Kong Hong Kong - Business CenterThe Excelsior Hong Kong Hong Kong - Executive SuiteThe Excelsior Hong Kong Hong Kong - Deluxe SuiteThe Excelsior Hong Kong Hong Kong - LobbyThe Excelsior Hong Kong Hong Kong - Executive LoungeThe Excelsior Hong Kong Hong Kong - Cafe on the 1stThe Excelsior Hong Kong Hong Kong - Yee Tung Heen Chinese RestaurantThe Excelsior Hong Kong Hong Kong - Yee Tung Heen Chinese RestaurantThe Excelsior Hong Kong Hong Kong - Yee Tung Heen Chinese RestaurantThe Excelsior Hong Kong Hong Kong - ToTT’s and Roof TerraceThe Excelsior Hong Kong Hong Kong - ToTT’s and Roof TerraceThe Excelsior Hong Kong Hong Kong - ToTT’s and Roof TerraceThe Excelsior Hong Kong Hong Kong - Cammino Italian RestaurantThe Excelsior Hong Kong Hong Kong - Dickens BarThe Excelsior Hong Kong Hong Kong - Expresso Coffee BarThe Excelsior Hong Kong Hong Kong - The Excelsior Fitness CenterThe Excelsior Hong Kong Hong Kong - Meeting RoomThe Excelsior Hong Kong Hong Kong - Harbour View RoomThe Excelsior Hong Kong Hong Kong - Gloucester RoomThe Excelsior Hong Kong Hong Kong - Marina RoomThe Excelsior Hong Kong Hong Kong - Lift LobbyThe Excelsior Hong Kong Hong Kong - CorridorThe Excelsior Hong Kong Hong Kong - Coffee MachineThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - BathroomThe Excelsior Hong Kong Hong Kong - Suite RoomThe Excelsior Hong Kong Hong Kong - Suite RoomThe Excelsior Hong Kong Hong Kong - ViewThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - Guest RoomThe Excelsior Hong Kong Hong Kong - BathroomThe Excelsior Hong Kong Hong Kong - BathroomThe Excelsior Hong Kong Hong Kong - Room View Victoria HarbourThe Excelsior Hong Kong Hong Kong - BathroomThe Excelsior Hong Kong Hong Kong - Desk

Customer Reviews - The Excelsior Hong Kong, Hong Kong

AS-AGWEB-3C06