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Recent customer comments

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Very good



based on 1095 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.0

8 Karen B.
Philippines
December 23, 2015
Not what I expected
The bed is comfortable. Elevator is too slow, needs improvement. Location is very accessible to both Makati and Quezon City,
It was great though. I think a serviced residences must have kitchen utensils where you have the probation to cook, which they don't have and usually nowadays we are used to book in different vacation rental sites. I just don't like the room that was booked for me, no view at all when I booked the room with a city view. I am travelling alone, I need some other things to see in the morning.

7.7 Mae G.
Philippines
December 21, 2015
Second time
Away from the city fuzz but still accessible. Clean. Good staff.

9.3 Rodelio L.
Philippines
December 21, 2015
Value for money
Location - the hotel is near to anything you need.
Good

5 Christopher B.
Philippines
December 21, 2015
Poor customer service. We waited for 3 hours
Poor. Small for 2 bedroom, waited for 3.5 hours before being assigned with a room, some staff are unaccomodating

6.7 Mayla L.
Philippines
December 21, 2015
Poor Customer Service. Specially the Receptionist.
Cleanliness.
Good. Hassle. The receptionist didn't provide me the Keys. Ive waited for 2 hours!!

5.3 phua C.
Malaysia
December 21, 2015
Tiny Toilet
Deco of the hotel, staff and location.
Not comfort,toilet too small no toiletries,towel too old and hard,air-con not cold and hot water shower not hot,bed is hard...!

7 Marco R.
Philippines
December 20, 2015
Overrated... Must remove a star
Price and Cleanliness... I can't think of another good thing.
I booked my stay 2 weeks in advanced. I wasn't informed that there would be a Christmas party on the 18th. Hence, we couldn't use the gym and the swimming pool for my entire day and rush everything on the 19th. I was disappointed to be honest. They should've informed us much earlier. How hard is it to send an email? My room was okay I guess. The only thing I don't like was that we were placed next to the highway so it was a bit noisy with all the cars driving. Staff was a bit slow. We asked for a toothbrush and toothpaste (since they forgot to give us some) and it took them a while to give us that (40 mins by my estimation). We also asked for robes (which I was willing to pay for) and they said it would be coming up shortly- They didn't. So, we just let it go. So, I'm really disappointed with my stay.

8.7 PATRICK R.
Philippines
December 18, 2015
Good location, affordable, overall a nice place to
Location, price, convenience

6.7 ED B.
Philippines
December 17, 2015
fair place to stay.
it is still 3 yrs old. Closer to business areas. Facilities is still working ok.
The only main thing I discover staying in this hotel is their towels issued to us are always with stains and some are not well washed. Immediate action is needed. I mentioned this to the housekeeping and just give me reasons instead of admitting and replacing it. Also, the housekeeping staff is not attending to our request as expected. I need to call them once more or twice to be reminded.

8.3 Mary M.
Philippines
December 15, 2015
Good value for money
Location, comfort, pool
I always opt to have our staycation here at exchange regency, the 2 bedroom suite is spacious enough to held a small gathering for friends. My boys loves the pool, & the recreation area. Just a 5-10 minutes walk to nearby areas like metrowalk, tiendesitas, and megamall.