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The Exchange Regency Residence Hotel

Exchange Road corner Meralco Avenue, Ortigas-Pasig, Manila, Philippines 1605 (Show on map)

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Area: Ortigas-Pasig Number of Rooms: 216
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
778 reviews

Value for Money
7.5
Location
7.8
Staff Performance
7.6
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.5
Food/Dining
6.1
All reviews (778)
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Frances C. Couples Philippines, December 28, 2014
Stay somewhere else!

Good location, prompt service, decent bedroom space
5.3
We stayed for 2 nights in a deluxe queen room. Front desk staff were prompt and polite at check in and out bags were delivered to our rooms within minutes. Rooms looked modern and spacious but the bathroom holds the record of being the tiniest for a supposedly 4 star hotel, or any hotel for that matter. Pros: - Hotel staff from front desk to maintenance were all polite and helpful except for one. - location. Family Mart downstairs, Megamall is a walk away. But! Long and relatively expensive taxi ride from the airport and nothing else notable in the area except the mall so if you're only staying in Manila for a night or 2 you're better off in a Pasay or Makati hotel. Cons: - noise, windows not double glazed. First night on the 7th floor was terrible since it faced a major motorway and it sounded like we were on the ground floor hearing jeepneys and motorcycles zoom past all Saturday night until Sunday morning. - poor consideration for non-smoking guests. Second night in the transferred room would have been better if it wasn't a smoking room and we weren't told to deal with it by the staff who was sent to give us the new key and help us move. Upon our comment that the room smelled like smoke he told us to just open the windows. The smell was unfortunately stuck to the walls and furniture so it didn't make a difference. - cleanliness is suspect. Hallway of 25th floor smelled like dirty socks all day. - tiniest bathroom ever, felt very squished and bumped many corners and a stubbed toe between the both of us in there even though we are slim people. Floor space available is the size of a bathmat. Need to shower sideways if you have longer arms as the shower area is the size of a bathmat and a half.
Arman C. Business travelers Philippines, December 28, 2014
the exchange regency is quite simple

1st the location is very near to the malls 2nd the breakfast is ok 3rd no evtra charges of pillows and utensils
6
very similar to a 3 star hotel only we was expected more
Joel R. Solo travelers Philippines, December 23, 2014
Deccent Hotel

The location was good, there was a convenience store downstairs and the staff was helpful
7
While it's a decent stay, we ended up at a room on the 7th floor. You could hear the traffic outside making going to sleep rather difficult at times (especially if there were trycicles and jeeps driving by). The breakfast was decent however the contracted restaurant outside is clearly giving the term "buffet" the bare minimum of what the word means. It's reasonably priced and the location was good. If you'll be our most of the time and need a fairly comfy place to lay your head (and you can sleep through some noise), it should be sufficient.
Carl A. Families with young children Germany, December 23, 2014
An OK Hotel, but there are better ones

Staff is friendly, Pool is good...
6.3
The Hotel is ok, but there are better ones out there, especially if you are travelling with kids. The mini-golf playground is only one hole on a simple hill. The pools are quiet good though. The gym is OK as well. The breakfast was disappointing though. If you don't arrive early they seem very reluctant to refill and everything tastes old. But even when you arrive early, it's only an OK. Little drawback is also the location. Actually the location is not far from some malls and the like, but unfortunatelly almost no taxi-driver seems to know the hotel and street, so its always a pain to guide them or explain the location.
Joemelle Q. Families with young children Philippines, December 22, 2014
Nice and clean

Location, cleanliness and friendly staff
9
For how much I paid, the room is excellent! Friendly staff, they immediately refunded me my parking fee as I wasn't told that I need to get parking voucher everytime I am leaving the parking area. I was not too impressed by the breakfast but like I said for how much I paid, our stay was excellent!
Mark P. Solo travelers United States of America, December 17, 2014
Great Location

Right on the circle, good food, excellent staff.
8.7
I really liked this hotel. The view from my room was of Fuente Osmena, which was alight with Christmas decorations. The a/c in my room quit and the staff worked hard to fix it before moving me. The second room had almost the same view so not bad. Breakfast was great, and quickly served. I can't wait to stay there again.
Ed E. Families with young children Philippines, December 16, 2014
Weekend Staycation

Sauna, Jacuzzi and Large Pool
8.7
Diorella M. Couples Philippines, December 16, 2014
nice experience

The ambiance, cleanliness and has a good wifi connection :)
9.3
It was good.
Anna P. Business travelers Philippines, December 13, 2014
Fast check in and check out plus value for money

Fast check in and check out, value for money and food staff performance
6.7
Was happy with may stay, fast service and stay was relatively peaceful
Marita C. Families with young children Philippines, December 9, 2014
It's okay.

location
7

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Customer Reviews - The Exchange Regency Residence Hotel, Manila

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