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Recent customer comments

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Very good

based on 1155 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.4
  • Location 7.9
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.5
  • Food/Dining 6.0

Iana A.
June 01, 2016
It was a great staycation at The Exchange Regency Hotel. Our rooms were clean and the staffs are well accommodating. We're looking forward for our next staycation! :)

Maria F.
May 31, 2016
Room looked dated, untidy yellowish bed sheets and towels
This is our 5th time in the hotel and was surprised to see how the room looked so dated. This is the worst room that we have been assigned in ever since we have frequented this hotel for our staycations. Disappointing how the hotel room looked dilapidated at unkempt. The towels had stains and were yellowish. The beds sheets looked unwashed and reeked of unpleasant odor.

Joefran M.
May 31, 2016
Frequent traveller

fernell M.
May 29, 2016
Disappointing Hotel
hotel was ok but the Elevator are the worst from 8am to 2pm as heavy traffic from guests going breakfast and checking out The 3 elevators was very very slow and had to walk down the stairscase to get to lobby everyday for my 3 days stay there plus the security guard had the cheek to tell me that I had to use a different passage to the lobby if there was signage to lead me instead of me wondering about. They were completely disorganized.

Wee K.
May 27, 2016
Nice staff, but hotel is in terrible condition
Check in to the hotel and found that the bed sheets were stained, mold and black spot on the towel, cups were stained and floor mat was grey in Colour. Hotel staff were accommodating and change new room for us and promise us that everything will be clean. But, it ends up been the same...and the aircon was Super noisy in both rooms that we have booked. But kudos to Agoda, they were able to help us to change to a new hotel...

Diana J.
May 27, 2016
Very good
Friendly staff, value for money

Mara S.
United States
May 26, 2016
For the price and location is great! The pool and the gym are okay. Pictures online are very deceiving but when i checked in and enter the room its a got a stinky smell to it floors are dirty specially when my headband fell on the floor and went under the bed i looked down and its so dusty underneath, deluxe twin bed is so small, the room is so small, the bathroom didnt have a bath tub and what sucks the most people can hear you from the another room.Also to eat breakfast you have to get outside the hotel to walk to their restaurant which sucks when its raining/rainy season. I would give this hotel a 2 star at best.

Torbjorn D.
May 24, 2016
Breakfast so so - good swimming pool and fitness center

Emerson P.
May 23, 2016
check in & room
I hve to wait 15mins for checkinn though heaps staff in reception. Room is very clean although some hair on bathroom floor from previous guest. Overall, staff r friendly

Helen C.
May 23, 2016
Nice Location
Near shopping malls and restaurants