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The Gardens Hotel & Residences - St Giles Grand Hotel

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200 (Show on map)

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Area: Mid Valley / Bangsar Number of Rooms: 627
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
4175 reviews

Value for Money
7.8
Location
8.9
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.1
Food/Dining
7.6
All reviews (4175)
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Cheng M. Business travelers Malaysia, June 10, 2013
Will come back again for sure!

Location, shopping, dining
8.3
As always when I came to Kuala Lumpur I again stayed at the Gardens in Mid Valley. What a great place to stay, conduct business, shopping, and dining! Especially impressed were the hundreds of restaurants and eateries located in the Mid Valley Mall and The Garden Mall which are next to each other. I will highly recommend the hotel to anyone visiting KL.
Sher L. Families with young children Malaysia, June 10, 2013
Convinient and easy access to malls.

Malls and food
6.7
Parking wasn't user friendly as there are no hotel guests designated lots and we ended up rounding the basement parking for close to 30 mins and had to figure out which lift will bring us closest to the hotel lobby (which was important as we had 2 young kids under the age of 5yrs). Would recommend the hotel management to waive off parking fees even with the 'hotel guests rates' as it doesn't make sense to pay for parking when you are already staying at the hotel.
Seh H. Families with older children Malaysia, June 10, 2013
COMFORT, SHOPPING & SPACIOUS

Friendly staff, good location to shopping mall & public transport, clean & spacious room
9.3
the room is spacious and clean with big bath room with bathtub. the staff are friendly too. we arrive at 9am due to overnite flight where we are extreme tired and they let us check in too. its is near to shopping mall The Garden (luxury brand) and The Midvalley Megamall. The hotel is link to The Garden.
Jia J. Couples Malaysia, June 10, 2013
Not up to par to a 5 star

Room is clean, near to the shopping mall, can't think of the third one.
5
Our stay was quite terrible, the aircon was leaking in the middle of the night, which was a very bad experience for us as we had to get up to move our things. It shouldn't happen to a 5 star hotel. This hotel is not up to par to be a 5 star hotel, I'd give it a 3.5 star. Breakfast was terrible for a 5 star hotel and the restaurant renovation looked like a 3 star hotel. We wouldn't stay in this hotel anymore. Doesn't justify the price. We can get better experiences than this.
Chouwen O. Business travelers Malaysia, June 10, 2013
Decent lobby, but room is 'aged'.

Very convenient to Gardens and mid valley megamall, plenty of eatery outlets in the shopping malls; and easy to go to PJ.
6.7
The entrance lobby, arrival experiences etc are good and above expectation..... until the ground floor lift lobby. Once arrived at the room floor; smell, stained carpet etc. start to degrade the hotel's standard. The Hotel is not old, but the room's condition and its fittings including bed etc. are all 'aged'. Level of house-keeping standard is poor, it's not very clean and general maintenance is certainly below par that makes the hotel room looks like it's been badly maintained for more than 10 years. Staff are generally OK, bellman is prompt and responsive upon arrival. Check in is speedy too. This is a perfect spot if you want to be near to one of the largest shopping malls in KL, however you must not except nice and comfortable stay in the room. The room certainly needs upgrading and extensive / thorough cleaning. House-keeping staff really needs to visit other 4-star hotel (eg. traders, another business class 4-star hotel) to understand the level of cleanliness expected.... the bathroom particularly.
Sabrina N. Couples Malaysia, June 9, 2013
Pleasant and relax

Spacious room, separated bathroom from toilet, good wifi connection
8
Overall it was a good stay. The cost is slighly on the high side but still okay for me but the check in is too slow. Need improvement please. So many counter but only one staff manning the counter.
Gene L. Families with young children Singapore, June 7, 2013
Nice hotel, will return again.

The apartment is spacious, well kept and walking distance to the 2 malls.
7.3
Very good. Fortunately we were assigned a room on the higher floor. There's a huge construction site directly opposite. It would have been noisy and dusty.
Rezona T. Families with young children Brunei Darussalam, June 7, 2013
Amazing rooms and great location for shopping

Comfortable, clean and close to shopping malls
8.3
Richard T. Business travelers Singapore, June 6, 2013
good

good hotel value for money
8
Angeline C. Families with young children Malaysia, June 5, 2013
Comfortable

Location, comfortable rooms and cleanliness
8
The lift display on my floor was a bit confusing. Pressing the down button, the lift would arrive and the display on the top of the lift would show up rather than going down. After a while, we figured the lift was going down rather than up. Missed a few lifts in the processed!

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Customer Reviews - The Gardens Hotel & Residences - St Giles Grand Hotel, Kuala Lumpur

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