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The Gardens Hotel & Residences - St Giles Grand Hotel

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200 (Show on map)

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The Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Buffet The Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Exterior
Area: Mid Valley / Bangsar Number of Rooms: 627
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
4086 reviews

Value for Money
7.8
Location
8.9
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.1
Food/Dining
7.6
All reviews (4086)
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Chew L. Business travelers Malaysia, May 17, 2014
vry good

Room
10
Chua W. Business travelers Singapore, May 16, 2014
Nice rooms and great value for money!

Big rooms, clean rooms, fast check in/out
7.7
This is a really nice hotel that is situated within a huge series of shopping malls. It is centrally located and is easy getting to and from the airport via the KLIA Express trains. Great value for money too, given the size and class of the rooms.
Dylan T. Families with young children Singapore, May 16, 2014
Great Malls all around

Malls, Malls & Malls
7
It is a great stay with a couple of downside. Ups: Near to various malls and hence accessibility to great variety of food and shops Downs: Rooms are getting run down and carpet smells, TV was not working for a big period of time during the stay.
Kiam S. Business travelers Singapore, May 16, 2014
Super convenience location. Great hotel breakfast

Breakfast. Location. Friendly staffs
9.7
Very happy with the overall quality.Nice room, good breakfast, very friendly staffs.
Fui T. Solo travelers Malaysia, May 15, 2014
nice and comfortable

quiet, clean and close to shopping
7.7
great, comfortable and relaxing
Leong W. Business travelers Malaysia, May 14, 2014
Good

Good condition, comfortable, nice view
8
Tee C. Solo travelers Malaysia, May 14, 2014
great location for shopping.

location, hotel quality and staffs quality
8
good. just that the hotel may need to improved in their in room dining foods menu and quality.
Wong H. Solo travelers Singapore, May 13, 2014
Hotel location was good and good location

Bed, bath tub.
7.3
Everything was ok. Just mins away from shopping mall and other internation brands such as Gucci and such. Was there to attend a event but hotel was abit over price at 430 Rm.
Della M. Families with young children Indonesia, May 13, 2014
We keep on coming back

Location, staff, food
9
We keep on coming back to the Gardens coz we are satisfied with everything. From the room, location, room service & staff friendliness.
Nicholas L. Couples Singapore, May 12, 2014
Affordable short stay

Location Breakfast Internet
6.7
I stayed for 3D2N at The Gardens Hotel. Booked the club access room. Overall this hotel is centrally located. The shopping malls in the area (literally just downstairs) has major eateries and shops. Gardens Mall is for high end shopping but if you are looking for a mix of local and international brands, Mid Valley should suffice. Other than its location, the hotel offers quite a generous buffet spread in the morning so i would recommend it. Another positive aspect is that the internet connection is considered pretty fast based on my experiences with the many hotels I've stayed in. Lastly, they provided late check out which i very much appreciate as i had a late flight out that day. Now for the negative points. Firstly, i wouldn't say this hotel meets a 5 star standard. It is at best 4 stars. Even though the premises and room are considerably clean, it is obvious that it needs some renovations and polishing for its fixtures and there are obvious aging. Also, the staff at the club room (during check in and out) were not exactly friendly but professional enough to be fair. In fact, i felt that the staff on duty at the main lobby were be much more approachable and friendly. Even though 2 persons were on duty (club level), all check ins and outs was handled by only 1 staff while the other just sat around and seemed unsure of what to do. Highly unproductive and he definitely requires more training. As such, the other guest had to wait in line to be served. Amenities were very average also. Overall, hotel is value for money,family friendly and centrally located. I would return but i would also scout around for other hotels.

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The Gardens Hotel & Residences - St Giles Grand Hotel Kuala LumpurThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - DeluxeThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Executive DeluxeThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - One Bedroom PremierThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - One Bedroom DeluxeThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Gardens MallThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Swimming PoolThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Wedding BanquetThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - BallroomThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Mid Valley MallThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Executive Premier roomThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - BallroomThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Lobby barThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Mid Valley MallThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Mid Valley MallThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Bathroom - DeluxeThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - LobbyThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - BuffetThe Gardens Hotel & Residences - St Giles Grand Hotel Kuala Lumpur - Exterior

Customer Reviews - The Gardens Hotel & Residences - St Giles Grand Hotel, Kuala Lumpur

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