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The Grand New Delhi Hotel

Vasant Kunj, Phase-ii Nelson Mandela Rd, Indira Gandhi Int'l Airport, New Delhi and NCR, India 110070 (Show on map)

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The Grand New Delhi Hotel New Delhi and NCR - Premium Room The Grand New Delhi Hotel New Delhi and NCR - Executive Suite The Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior The Grand New Delhi Hotel New Delhi and NCR - Grand Club Room The Grand New Delhi Hotel New Delhi and NCR - Spa Reception The Grand New Delhi Hotel New Delhi and NCR - Lobby The Grand New Delhi Hotel New Delhi and NCR - Lobby - Reception The Grand New Delhi Hotel New Delhi and NCR - Crystal Lounge  - Lobby Lounge The Grand New Delhi Hotel New Delhi and NCR - Club Lounge The Grand New Delhi Hotel New Delhi and NCR - Lobby Lounge The Grand New Delhi Hotel New Delhi and NCR - WokTok - Pan Asian Cuisine Restaurant The Grand New Delhi Hotel New Delhi and NCR - Poolside Bar The Grand New Delhi Hotel New Delhi and NCR - G Bar - Lobby Bar The Grand New Delhi Hotel New Delhi and NCR - Poolside Bar The Grand New Delhi Hotel New Delhi and NCR - Carway - Indian Specialty restaurant The Grand New Delhi Hotel New Delhi and NCR - Cascade - All day dining restaurant
The Grand New Delhi Hotel New Delhi and NCR - Oasis Spa The Grand New Delhi Hotel New Delhi and NCR - Pool Side The Grand New Delhi Hotel New Delhi and NCR - Fitness Centre The Grand New Delhi Hotel New Delhi and NCR - Oasis Spa The Grand New Delhi Hotel New Delhi and NCR - Salon The Grand New Delhi Hotel New Delhi and NCR - Garden Greens The Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior The Grand New Delhi Hotel New Delhi and NCR - Hotel Entrance The Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior The Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior The Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior - Night View The Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior
Area: Indira Gandhi Int'l Airport Number of Rooms: 390
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
9 reviews

Value for Money
6.9
Location
8.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
7.3
Food/Dining
7.3
Groups (9)
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Barbara M. Groups United Kingdom, August 18, 2013
Excellent facilities and service

Rooms and restaurants, staff and pool
10
My daughter, her husband myself and a business friend all stayed here for nearly three weeks and found it to be an excellent centre for exploring Delhi and the surrounding area. The rooms were lovely and very well maintained,the staff were very attentive and helpful, the breakfast was fantastic with a huge range, beautifully presented. As The Grand is clearly a business hotel, we had almost exclusive use of the swimming pool which is large and set in lovely gardens. The food was very good and reasonably priced. It is slightly out of the city, unlike most of the other 5 star hotels, which is a definite advantage considering Delhi's traffic! It is also next to 3 shopping malls which meant cinemas, restaurants and designer shops were within walking distance. We would definitely stay here again.
Kwai M. Groups Hong Kong, December 27, 2011
Poor Administration, poor service !

Poor management, staff with poor English !
5
I had booked 3 rooms, 2 needs extra bed... sent over 10 e-mails for simple special requests (incl. non-smoking; twin beds, add extra bed) before check-in date, 3 replies from different 3 staff without providing solid confirmation about my requests: not helpful & professtional & not responsible at all; taken me about 4 hours to check-in (finally they still input a wrong name in the guest list; got Airport Pick-up problem; staff English standard not good enough for simple communications and providing simple services; bath area without door so water everywhere; one room telepone line sometimes out of order so that one staff came to knock room door as morning call for one morning; but the worst is one morning call missing ! we woke up at least 1.5hrs late on our own and missed the morning appointment with friends who came from other hotels for breakfast conference, and we needed to catch the flight to another city in a hurry; also need to go to Lobby reception or other friends'rooms to borrow telephone for making local calls; adding extra bed without pillows: calling over 30times the housekeeping and reception but no answer at around 2:30am as my friends arrived late; then taken 8 hours to call 4 times at the lobby for just 2 pillows......for I had visited more than 30 countries, I never experienced such poor service in a so-called 5-star hotel !
Travel tip: I had booked 3 rooms, 2 needs extra bed... sent over 10 e-mails for simple special requests (incl. non-smoking; twin beds, add extra bed) before check-in date, 3 replies from different 3 staff without providing solid confirmation about my requests: not helpful & professtional & not responsible at all; taken me about 4 hours to check-in (finally they still input a wrong name in the guest list; got Airport Pick-up problem; staff English standard not good enough for simple communications and providing simple services; bath area without door so water everywhere; one room telepone line sometimes out of order so that one staff came to knock room door as morning call for one morning; but the worst is one morning call missing ! we woke up at least 1.5hrs late on our own and missed the morning appointment with friends who came from other hotels for breakfast conference, and we needed to catch the flight to another city in a hurry; also need to go to Lobby reception or other friends'rooms to borrow telephone for making local calls; adding extra bed without pillows: calling over 30times the housekeeping and reception but no answer at around 2:30am as my friends arrived late; then taken 8 hours to call 4 times at the lobby for just 2 pillows......for I had visited more than 30 countries, I never experienced such poor service in a so-called 5-star hotel !
Kwai M. Groups Hong Kong, December 26, 2011
Poor Service with luxury price

Poor registration, poor administration and poor management !
5
I had booked 3 rooms, 2 needs extra bed... sent over 10 e-mails for simple special requests (incl. non-smoking; twin beds, add extra bed) before check-in date, 3 replies from different 3 staff without providing solid confirmation about my requests: not helpful & professtional & not responsible at all; taken me about 4 hours to check-in (finally they still input a wrong name in the guest list; got Airport Pick-up problem; staff English standard not good enough for simple communications and providing simple services; bath area without door so water everywhere; one room telepone line sometimes out of order so that one staff came to knock room door as morning call for one morning; but the worst is one morning call missing ! we woke up at least 1.5hrs late on our own and missed the morning appointment with friends who came from other hotels for breakfast conference, and we needed to catch the flight to another city in a hurry; also need to go to Lobby reception or other friends'rooms to borrow telephone for making local calls; adding extra bed without pillows: calling over 30times the housekeeping and reception but no answer at around 2:30am as my friends arrived late; then taken 8 hours to call 4 times at the lobby for just 2 pillows......for I had visited more than 30 countries, I never experienced such poor service in a so-called 5-star hotel !
Travel tip: Don't choose this 5-star Hotel ! You got many other choices nearby.
Rosario R. Groups Philippines, July 25, 2011
indeed a grand hotel

huge hotel with nice pool, big rooms
8
only stayed one night but the hotel is really nice. the staff weren't overly friendly but efficient.
Joscha V. Groups Switzerland, July 8, 2011
angenehmeZimmer, freundlicher Service

sauber
9
Das Hotel ist in angemessener Distanz zum Flughafen, ideal also fuer Stopp-Over oder fruehen Weiterflug. Sehr gtues Spa und Fitnessbereich, Restaurant leider nur mittelmass.
Toshiki M. Groups Japan, August 6, 2013
スタッフの方がとても親切でした!

スタッフの対応、部屋の快適さ、朝食
7.7
ホテルがとてもきれいで、スタッフの方の対応もよく、スムーズにチェックインできました。こちらの要望等も進んで聞いてくださり、とても好感がもてました。レストランは日本のレストランと同じ位の値段で、味もそれ相応でした。部屋も思っていたより豪華で、快適に過ごせましたし、清掃スタッフの方も笑顔で挨拶してくれたりと安心してすごせました。コスパがとてもいいホテルだと思います。 ただ立地があまりよくなく、バス停があるようでしたがメトロの駅まで遠く、タクシーで移動せざるをえませんでした。近くにメトロの駅の工事をしていたので今後は立地がよくなるかもしれませんが。。
Makoto S. Groups Japan, October 19, 2012
スタッフはフレンドリーでした

プールやフィットネス施設などがよかった
8.3
歩いて行ける距離にショッピングモールもあり、便利なホテルです。朝食も野菜や果物が豊富になり、インド料理に飽きた日でもありがたいです
Zhu Z. Groups China, October 16, 2011
位置好、设施好、服务一流的酒店

位置好、服务好、购物方便
9.3
我还是十八年前在德里居住过,现在变化很大,本来是为了临走了找一家离机场近些的酒店,所以以前的住宿都选择了其他酒店,没想到我们要去的地方,如中餐馆、大型商业中心、尼赫鲁大学等都在这家酒店附近住在这里真的很方便。这家酒店的设施和服务都不错,下次还要住这里。
 

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The Grand New Delhi Hotel New Delhi and NCR - Hotel ExteriorThe Grand New Delhi Hotel New Delhi and NCR - Premium RoomThe Grand New Delhi Hotel New Delhi and NCR - Executive SuiteThe Grand New Delhi Hotel New Delhi and NCR - Hotel ExteriorThe Grand New Delhi Hotel New Delhi and NCR - Grand Club RoomThe Grand New Delhi Hotel New Delhi and NCR - Spa ReceptionThe Grand New Delhi Hotel New Delhi and NCR - LobbyThe Grand New Delhi Hotel New Delhi and NCR - Lobby - ReceptionThe Grand New Delhi Hotel New Delhi and NCR - Crystal Lounge  - Lobby Lounge The Grand New Delhi Hotel New Delhi and NCR - Club LoungeThe Grand New Delhi Hotel New Delhi and NCR - Lobby LoungeThe Grand New Delhi Hotel New Delhi and NCR - WokTok - Pan Asian Cuisine RestaurantThe Grand New Delhi Hotel New Delhi and NCR - Poolside BarThe Grand New Delhi Hotel New Delhi and NCR - G Bar - Lobby BarThe Grand New Delhi Hotel New Delhi and NCR - Poolside BarThe Grand New Delhi Hotel New Delhi and NCR - Carway - Indian Specialty restaurantThe Grand New Delhi Hotel New Delhi and NCR - Cascade - All day dining restaurantThe Grand New Delhi Hotel New Delhi and NCR - Oasis SpaThe Grand New Delhi Hotel New Delhi and NCR - Pool SideThe Grand New Delhi Hotel New Delhi and NCR - Fitness CentreThe Grand New Delhi Hotel New Delhi and NCR - Oasis SpaThe Grand New Delhi Hotel New Delhi and NCR - SalonThe Grand New Delhi Hotel New Delhi and NCR - Garden GreensThe Grand New Delhi Hotel New Delhi and NCR - Hotel ExteriorThe Grand New Delhi Hotel New Delhi and NCR - Hotel EntranceThe Grand New Delhi Hotel New Delhi and NCR - Hotel ExteriorThe Grand New Delhi Hotel New Delhi and NCR - Hotel ExteriorThe Grand New Delhi Hotel New Delhi and NCR - Hotel Exterior - Night ViewThe Grand New Delhi Hotel New Delhi and NCR - Hotel ExteriorThe Grand New Delhi Hotel New Delhi and NCR - Grand Club roomThe Grand New Delhi Hotel New Delhi and NCR - Premium RoomThe Grand New Delhi Hotel New Delhi and NCR - SpaThe Grand New Delhi Hotel New Delhi and NCR - LobbyThe Grand New Delhi Hotel New Delhi and NCR - InteriorThe Grand New Delhi Hotel New Delhi and NCR - Suite RoomThe Grand New Delhi Hotel New Delhi and NCR - LobbyThe Grand New Delhi Hotel New Delhi and NCR - SpaThe Grand New Delhi Hotel New Delhi and NCR - Fitness RoomThe Grand New Delhi Hotel New Delhi and NCR - Meeting RoomThe Grand New Delhi Hotel New Delhi and NCR - Beauty Salon


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