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The Grosvenor Hotel

101 Buckingham Palace Road, Victoria and Westminster, London, United Kingdom SW1W 0SJ (Show on map)

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"the hot chocolate, location, lobby decoration ..."

  • Irene, United States
  • May 17, 2015
  • Area: Victoria and Westminster
  • Rooms : 345
  • Free Wi-Fi

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Room Types
Deluxe Single Room
Deluxe Single Room
Deluxe Single Room - Advance Purchase
Deluxe Single Room - Promo 1
Deluxe Single Room - Promo 2
Standard Single
Standard Single Advance Purchase
Standard Single
Standard Twin
Double Hot Deal
Twin Hot Deal
Standard Double
Standard Double
Standard Twin
Standard Double Advance Purchase
Double Standard Hot Deal
Standard Twin Advance Purchase
Twin Standard Hot Deal
Deluxe Double Room
Deluxe Twin Room
Deluxe Double Room
Deluxe Twin Room
Deluxe Double Bed Advance Purchase
Deluxe Twin Bed Advance Purchase
Executive King Bed Advance Purchase
Executive King Bed
Executive King Bed


When would you like to stay at this hotel?

Features of The Grosvenor Hotel

24-hour front desk

24-hour room service


business center

car hire


currency exchange


executive floor

express check-in/check-out

facilities for disabled guests

laundry service

luggage storage

meeting facilities



room service

safety deposit boxes


Sports and Recreation

fitness center


free Wi-Fi in all rooms

Wi-Fi in public areas

Languages Spoken







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The Grosvenor Hotel is housed in an A-listed building dating back to 1862. Now the building has been restored to its stunning original features. Since the hotel is situated in a convenient location near many of London's landmarks, you will have the ease of getting around. The hotel maintains its elegant Victorian architecture and character while offering all the modern comforts of a luxury hotel. All bedrooms are refurbished and offer a quiet, spacious, and comfortable retreat for exhausted guests after a long day of exploring London. The Brasserie bar and restaurant, which is open all day, is a great place for casual meetings. The Grosvenor Hotel also has a chic champagne and cocktail bar which is a popular venue in the area. The Grosvenor Hotel is housed in an A-listed building dating back to 1862. Now the building has been ... see more
When booking more than 10 rooms, different policies and additional supplements may apply.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s)
Must use an extra bed

Guests over 5 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Check-In From

Check-Out Until

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 244 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
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All reviews (244)
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Julie O. Solo travelers Australia, June 16, 2015
First class service, comfort and ambience

See above
The staff could not have been more professional and friendly. The accomodation was first class and the location was extremely convenient and safe. First class experience - a favorite 😃🌟
Arnt H. Couples Norway, June 14, 2015

Location, clean, safe
Bryan L. Business travelers Australia, June 12, 2015

Not a very pleasant stay . Poor air conditioning. Simply some staff was very helpful, one staff, one poor customer service just ruin the stay there.
Fred L. Business travelers France, June 6, 2015
cost control is ruining the experience

Run on the cheap: The room: no toothbrush kit, to shaging kit, no in room water, 1 set of towels etc.. You get the picture. Receptionists must be mainly trainees unsupervised: i got the hotel with 4 bags.. Was i asked for some help?!? The restaurant opens at 6:30am. This is central london?!? Starbucks next door opens at 6am.
Irene D. Couples United States of America, May 17, 2015
dissapointement don't recommend

the hot chocolate, location, lobby decoration
Unpleasent. I arrived late to check in with my spouse to discover they gave me a tiny room with 1 twin bed. I didn't even know a room with a 1 twin bed existed. Dont even get me started on the tiny restroom. I spoke to the supervisor "Said" and he wasnt very nice. My way or no way attitude. Not customer friendly. The hot water doesn't work well. When you shower all of a sudden a lot of cold water. It gave our trip a bad start and after exploring London I discovered plenty of better hotels with better location that are a lot more professional and friendly. this hotel doesn't deliver in customer satisfaction due to mediocre staff and in comfort due to tiny rooms located at at 10 to 15 minute walk from lobby. (West wing)
Chin H. Couples Singapore, May 5, 2015
Good & Bad

1) Near Tube Station 2) Near attractions 3) Good Chinese Restaurant
Crowded with people upon check-in. Took some time. Room was far away in another wing of the hotel. Sent in Laundry but wasn't done for 3 days. Reason is they overlook and Sunday wasn't able to do so. Room wasn't tidy and clean properly. Good point is the hotel's basement is the Tube Station and is near attractions like Buckingham Palace and Hype Park.
Daniel O. Solo travelers United Kingdom, May 2, 2015
Great location if you need to be around London Vic

location, breakfast, staff
I booked this hotel for it's proximity to both London Victoria station (30 second walk) and the UK passport office (10 minute walk), room was small (as you'd expect in central london) but comfortable, staff were great and very helpful, breakfast was decent... all in all it worked out well..
David G. Couples Thailand, April 17, 2015
Great location. Good quality and good price

Location. Vip bar for breakfast and drinks
Great locations close to Victoria tube and walking distance to Buckingham Palace and easy access to main areas of London such as london eye, harrods and easy taxis / underground to other parts. For the rate I think the hotel represents excellent value and easily 4 star hote of not 5.
Philip N. Couples United Kingdom, April 11, 2015
very good location

We booked this hotel because of its location in Central London and its easy access to pretty much anyway. It is accessible directly from Victoria Station and is close to major sights and entertainment. It is however not worthy of a 4-star rating. It is clean and comfortable and the room are of a good size for London standards but overpriced nevertheless. Staff on reception are friendly and helpful and there is a Brasserie and restaurant on site. We didn't try the restaurant but the service in the Brasserie was disappointing. It was slow and laboured and the staff are lacking in attentiveness. Food was fine but overall experience was marred by poor service. Unfortunately this seems to be symptomatic of restaurants in the UK where the concept of service is largely lacking. It was a convenient place to stay for our purposes and we will probably stay again - largely because of the convenience factor.
Man H. Business travelers Hong Kong, March 31, 2015
Good services at excellent location

Locate next to train and tube interchange station
< Previous page 1 - 10 of 244 reviews Next page >

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What's nearby? / Directions

What's nearby?
  • Buckingham Palace
  • Central London
  • The Big Bus Company
  • The Queen's Gallery
  • House of Parliament

Getting to the Gatwick Airport from the hotel is simple. Take the Gatwick Express from Victoria station. The journey is approximately 30 minutes long. For Heathrow Airport, take the flightline bus from outside the Grosvenor Hotel.

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location, breakfast and friendly helpful staff. Chan, Singapore June 15, 2015
Customers like this hotel for:
Nearest transport:
  • Victoria Railway Station (0.1 Km / 2 min walk)
Area recommended for:
  • business
  • culture
  • restaurants
Distance to airport:
  • London City Airport (13.8 Km)
  • London Heathrow Airport (21.4 Km)
Customer comments:
  • "Clean & comfortable" , "Good service " , "Nice rooms"
Top attractions in the area:
  • Victoria London (0.1 Km / 2 min walk)
  • Victoria Palace Theatre (0.2 Km / 3 min walk)
  • Buckingham Palace (0.7 Km / 9 min walk)
  • Harvey Nichols Department Store (1.2 Km / 15 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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