The Hanoi Club Hotel & Lake Palais Residences

76 Yen Phu Street, Tay Ho District, Hanoi, Vietnam

Very good 7.9
Based on 570 reviews

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About The Hanoi Club Hotel & Lake Palais Residences


Situated on the banks of Hanoi’s largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include a fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid’s Club, and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-togethers. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and a kid-friendly environment, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • airport transfer
  • bicycle rental

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom
  • karaoke

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • mini golf course
  • badminton court(s)
  • tennis court(s)
  • squash court(s)

For kids

  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • room service
  • restaurant(s)
  • bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • casino
  • elevator
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • lockers
  • 24-hour check-in

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • Vietnamese
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Children under 6 years old stay for free if using existing bedding.

Children 6 years and over are considered as adults.

Baby cot is available at no additional charge.

  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 40-60 USD
Check-Out Until: 12:00PM
Distance from City Center: 4 km
Distance to Airport: 30 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 7
Number of Restaurants: 2
Number of Rooms : 128
Reception Open Until: 00:00AM
Room Voltage: 220
Time to Airport (Minutes): 40
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.2
  • Location 7.6
  • Room Comfort/Standard 8.1
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.2

Phiangphor N.
July 27, 2016
Nice hotel and valuable money
Nice room clean and staff helpful

Nguyen T.
July 20, 2016
Nice facility
Swimming pool with great view to the west lake of Hanoi

chris O.
July 10, 2016
Nice hotel
Nice hotel, friendly staff, great golf driving range

Quang D.
June 28, 2016

Suzanne V.
United Kingdom
June 20, 2016
Very dirty
Checking in staff was unhelpful . There were dead insects in the pool. In the breakfast room there were dead insects on serving plates and chairs were unclean

Nicolas D.
June 03, 2016
Staff unhelpful, Command of English terrible, Noisy. Dirty.
This was the most disappointing hotel we stayed in, in Hanoi. We paid for a late check out twice. Once with agoda and were told by the staff that this is free anyway up to 3pm then we paid again half the room rate to stay until 9pm. The staff were so unhelpful but it may have been that they really didn't understand as their English was awful. Our room still had the previous guests foodstuff in the fridge when we checked in and the bathroom wasn't very clean. The hotel is popular with golfers who hit golfballs into the lake next to the pool, so no chance of relaxing around the pool. The golfers then proceeded to jump in the pool "fully clothed" after their exertions. Staff just looked on, and stood around chatting. The outside area around the pool was dirty and needed a good clean. Location close to the lake which is nice but there is nothing else no decent restaurants and the staff just advise you to take a taxi to the old quarter. Staff had no knowledge of immediate vicinity. The staff and service in many of the boutique hotels in central Hanoi are far superior than this hotel and much better value for money. The only positive about this hotel is the breakfast was really good.

Nguyen T.
May 30, 2016
Good services
Good location (next to Hanoi West Lake), Staff are nice, Room is clean and comfort

Matthew L.
United Kingdom
May 27, 2016
An Enjoyable Stay
I stayed here for 10 nights while I was out on business. The hotel is very nice and great value for money. The location is good, right on West Lake and a taxi to the old quarter will cost you about $2.

Per A.
April 15, 2016
Good value for money
Good value for money

Michael O.
New Zealand
March 15, 2016
A 'SIGNATURE' Stay with professional and friendly staff
A cosy room with the spacious surrounds of the hotel -the restaurant looking out over the swimming pool and the golf practice strip to the West Lake. A nice stroll around the lakeside past the fishermen/women, the caged birds and the eagle with the clipped wings to a quality cafe, some street stalls and a local temple. The ambience of a Monte Carlo resort of yesteryears with a modern take. A taxi queue and an ATM at the front of the hotel. Alas, few restaurants and street food stalls for Western preferences. The staff throughout seemed genuine and friendly while professional at the same time. The quality of the hotel restaurant more than suffices. PS. Mr. Ajay, please double check the authenticity of the restaurant curries!!! Cam on! Michael Ocean Hoi An/New Zealand