The Hanoi Club Hotel & Lake Palais Residences

76 Yen Phu Street, Tay Ho District, Hanoi, Vietnam - Show map

Very good 7.9
Based on 575 reviews

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About The Hanoi Club Hotel & Lake Palais Residences


Situated on the banks of Hanoi’s largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include a fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid’s Club, and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-togethers. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and a kid-friendly environment, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Taxi service
  • Car park
  • Airport transfer
  • Bicycle rental

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom
  • Karaoke

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

Land sports

  • Mini golf course
  • Badminton court(s)
  • Tennis court(s)
  • Squash court(s)

For kids

  • children's playground
  • Kids club
  • Swimming pool [kids]

Food & beverage

  • Room service
  • Restaurant(s)
  • Bar


  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Casino
  • Elevator
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • Safety deposit boxes
  • Lockers
  • Check-in [24-hour]

Business & money services

  • ATM
  • Currency exchange

Languages spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • Vietnamese
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Children under 6 years old stay for free if using existing bedding.

Children 6 years and over are considered as adults.

Baby cot is available at no additional charge.

  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 40-60 USD
Check-Out Until: 12:00PM
Distance from City Center: 4 km
Distance to Airport: 30 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 7
Number of Restaurants: 2
Number of Rooms : 128
Reception Open Until: 00:00AM
Room Voltage: 220
Time to Airport (Minutes): 40
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.2
  • Location 7.6
  • Room Comfort/Standard 8.1
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.2
Sort by

COSTA A. from Brazil
Business travelers
Stayed 3 nights in August 2016
I keep coming back...
I have stayed at the hotel on and off for weeks and I would strongly recommend it. Great place and staff, great gym, swimming pool and view.
Reviewed August 21, 2016

Dean I. from United States
Solo travelers
Stayed 2 nights in August 2016
Good experience
Feel this hotel is underrated. It was very clean. The cost was great. It had a big pool and tennis courts. You can also hit golf bals into the lake. I did not eat here so I can't comment
Reviewed August 18, 2016

achouri A. from France
Families with young children
Stayed one night in August 2016
Far from the chaos of downtown. Friendly staff. Clean swimming pool but the water was too warm. Fitness room was ok but treadmill should be renew asap.
Reviewed August 18, 2016

COSTA A. from Brazil
Business travelers
Stayed 4 nights in July 2016
Good value for money with a beautiful view
So far, I've spent about 10 days at the hotel, on and off. After a few days, I felt so comfortable that I made it my base in Hanoi for a while. The hotel is not located in a touristy area, but it is a short taxi ride away from a number of attractions around. It has a beautiful view of the west lake, great gym and swimming pool, polite and very helpful staff, good food, and beautiful and comfortable rooms. I would strongly recommend it; so much so, that I have not left the hotel yet and I am still using it as my base.
Reviewed August 06, 2016

Goh H. from Singapore
Stayed 2 nights in July 2016
Comfortable stay
Stayed here before. Loved the view of West lake from this hotel. This is the main selling point of this hotel. Forget the suite rooms or rooms with city view. This meant the view is blocked by the adjacent building across the road, and the window curtain is drawn at all times. I booked the suite room, then changed to the room with partial lake view and tennis court. Very exclusive hotel, quiet. check in and check out was a breeze. Staff were friendly. Breakfast spread very Japanese, with some international spread. Room was comfortable. If you like, you can enjoy swimming and view of West Lake, or just sit around seeping beer. To get to the nearby old quarter, needed to take taxi. The popular 6 degree roof top restaurant was nearby and walkable.
Reviewed August 01, 2016

Phiangphor N. from Thailand
Business travelers
Stayed 2 nights in July 2016
Nice hotel and valuable money
Nice room clean and staff helpful
Reviewed July 27, 2016

Nguyen T. from Vietnam
Business travelers
Stayed 2 nights in May 2016
Nice facility
Swimming pool with great view to the west lake of Hanoi
Reviewed July 20, 2016

chris O. from Thailand
Solo travelers
Stayed 3 nights in July 2016
Nice hotel
Nice hotel, friendly staff, great golf driving range
Reviewed July 10, 2016

Quang D. from Vietnam
Stayed one night in June 2016
Reviewed June 28, 2016

Suzanne V. from United Kingdom
Stayed 3 nights in June 2016
Very dirty
Checking in staff was unhelpful . There were dead insects in the pool. In the breakfast room there were dead insects on serving plates and chairs were unclean
Reviewed June 20, 2016


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