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The Hanoi Club Hotel & Lake Palais Residences

76 Yen Phu Street, Tay Ho District, Hanoi, Vietnam

Recent customer reviews

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Very good

7.9

based on 556 reviews

352 reviews in English

Value for Money
7.9
Location
7.7
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.1
Food/Dining
7.2
All reviews (556)
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Kevin M. Couples Ireland, November 5, 2013
very nice hotel, great pool and lake golf driving

golf, location , value
8
great hotel. beautiful pool with a golf range at the side.
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Thanh N. Business travelers Vietnam, November 5, 2013
Good calm place by the lake side, ok breakfast

Nice location, good view, quiet place
7.3
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Thanh N. Business travelers Vietnam, November 4, 2013
Quiet, good location, nice view

quiet, good location,nice view
7.3
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Vanessa W. Couples United Kingdom, November 2, 2013
excellent

modern, luxury, attentive
10
Rooms are large, comfortable and equipped with all mod-cons. Staff excellent. Pool clean and large. Breakfast buffet caters for both western and Asian tastes. Central to hanoi - hotel secluded and quiet. Lovely lake view.
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Francis H. Solo travelers Australia, October 17, 2013
comfrtable

great staff,pool,good room srvice
8.3
very good ,friendly accommoditating staff ,cleanliness. relaxing pool.stafff would atttend to every request with prompt service.
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Ashay B. Business travelers India, October 9, 2013
good

location, room comfort and view
7.7
good stay. but they should improve breakfast. Also provide newspaper.
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Randall N. Couples Canada, October 4, 2013
Nice Hotel but a little far for Sightseeing

Lake View Room by the lake, good breakfast and swimming pool
7.3
Very nice hotel by the West Lake, staff was friendly and good English skills. Booked a lake view room and it was very nice. Breakfast was basic but good quality, nice swimming pool also. There were not a lot of restaurants around the hotel. You need to take a taxi to the old quarter and cost you USD5. Spent half day walking around the Old Quarter streets and it was very interesting. Ate at the Hotel restaurant, the food was good but pricey!
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Justin B. Couples United States of America, October 4, 2013
Resort/Golf Hotel on West Lake

Nice stylish room, good gym, large pool
7.3
Our stay was comfortable however, the location is a bit out of the way and the restaurant leaves much to be desired especially for a hotel of this caliber.
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Shuk M. Groups China, September 29, 2013
nice swimming pool

nice staff, nice swimming pool and good breafast
8
relaxing trip. easy to access to restaurants. good staff good english. nice swimming pool. nice breakfast buffet.
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Trang V. Couples Vietnam, September 28, 2013
Quiet location, nonchalant staff, good breakfast

Quiet location, good breakfast, nice swimming pool
5.3
The room small and old, there were only 1 toothbrush in the bathroom (even I have 2 people), there was a box of shower cap but It was empty. The bath is very old and water can not exude. I stay here just 1 night, I came late at 7pm, and the staff look very nonchalant, no smile, unhelpful. All the time I stay here, staff always look at guest and do nothing, they didn't ask anything like can I help you, are you comfortable.. The breakfast was good, so many kind of food.
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