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The Hanoi Club Hotel & Lake Palais Residences

76 Yen Phu Street, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 128
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Recent customer reviews

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Very Good

8.0

based on
16 reviews

Value for Money
7.9
Location
7.8
Staff Performance
8.8
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
7.2
Food/Dining
7.8
Families with older children (16)
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Phibbie M. Families with older children Philippines, February 18, 2014
nice hotel value for money

good breakfast; very cheap, nice golf
7.7
The hotel is quite good for the price. there is value for money. The location is not that good but the breakfast is great. And the staff knows how to speak english
Dave M. Families with older children Indonesia, January 13, 2014
Clean and comfortable hotel

value for money, clean, comfortable
9.3
Francessca Y. Families with older children Malaysia, March 18, 2013
Quality hotel with international standard

Clean, nice design, international standard
10
I'm feel home when i stepped into the hotel lobby. Managed by Singaporean, and foods are served by Malaysian chef. It made us comfortable by having breakfast where combined international cuisine with south east asia food. Welcome drinks served by Hotel Lounge had cheer up our day.
Jane L. Families with older children United Kingdom, August 3, 2012
OK place for a stopover

Location on West Lake and lovely small banana muffins at breakfast
6.7
Hotel is OK. Some rooms have good views of the lake. There has been an attempt to make the rooms 'stylish' - not wholly successfully given their smallish size. The tiny bathroom flooded when you used the shower, for instance. One negative: the concierge on duty was clearly on the take where taxis are concerned: we saw him taking money off a taxi he called for us, for example, and he tried to make us take a more expensive option for an airport transfer than we needed to - perhaps for a bigger cut. Not impressed.
Restaurant Tip: The restaurant Vine provided some good (if expensive) Italian food - and some wonderfully precious and attentive service!
Donelle M. Families with older children Australia, July 19, 2012
Lovely Hotel with comfortable rooms

Great food, good location on the lake
8.7
We enjoyed the luxury and relaxation by the pool with a very cool golf driving range out into the lake. Lots of good sightseeing opportunities quite close and good western general store a short distance away. It was frustrating that both the coffee shop and room service closed at 9pm The Day spa was efficient and well priced unfortunately it was undergoing renovation so were unable to offer the full range of services Reception staff were quite inefficient especially with checking out process
Sjoukje V. Families with older children Australia, May 7, 2012
Lovely hotel, but lacks a bit in customer service.

Rooms and swimming pool
6.7
a bit away from the tourist centre of old quarter - seems to be mainly for wealthy vietnamese and ex-pats. the pool was great and overlooking west lake. front of office staff did not have the best english, nor were they the friendliest. doorman was lovely, so was the maitre d. rooms were nice, but unusual to be given a room that allowed smokers without being asked. driving range for the golf enthusiast, but no good for travelers without clubs - when my husband went to organize balls to hit and some clubs, he was offered 30yr old clubs. nearby shops obviously not too used to tourists, and "shooed"us away. took about 10-15mins to get to the old quarter, costing from 65,000vnd to a maximum of 85,000vnd in a taxi. breakfast - buffet was delicious.
Sjoukje V. Families with older children Australia, May 4, 2012
Enjoyed our stay, great view from the pool

Breakfast, rooms and pool
7.3
A bit out of the normal touristy area, but the rooms were good. We requested rooms next to each other as we had an 11 and 14 year old, this was done. Staff didn't have the best English. Turned out that quite a few ex-pats live there. Had a golf driving range my husband was keen to use, but the pro shop had only a couple of very old clubs for hire at an expensive price.
Nightlife Tip: The singers on Friday and Saturday nights are great.
Fiona L. Families with older children July 14, 2011
Good hotel with good facilities

Great view over lake
8
we stayed as a family of 6 and it was quite good. we arrived late and the staff were very accomodating. the breakfast has a good time range which was good for teenagers who also enjoyed the gym and facilities. it is in an interesting area and we found a great restruant near by but to get into the old quater it is quite a walk or a taxi ride.
Hotel Feature Tip: It was a taxi ride or a longish walk tto the city which was a negative
Matthias H. Families with older children Germany, June 13, 2012
Super Lage am See, leider schlechter Service

Eines der weingen Hotels in Hanoi mit Pool
6
Sas Hanoi Club Hotel ist ein Hotel, das auf chinesische und europäische Expats ausgerichtet ist und mit Individualreisenden leider nicht viel anfangen kann. Die Zimmer und der Pool sind sehr schön und komfortabel, das Frühstücksbuffet mit allen westlichen und asiatischen Varianten. Leider war der Service sehr schlecht, an der Rezeption und auch im Restaurant bei Frühstück und Abendessen war man äusserst unfreundlich und nicht kompetent. DIe Englischkenntnisse sind sehr begrenzt. Im Fussentfernung vom Hotel gibt es kaum Restaurants.
Peter D. Families with older children Germany, April 17, 2011
Schönes Hotel , ruhig gelegen

Kinder mussten keinen Aufpreis bezahlen, Lage, Pool
8.3
wir hatten einen standard twinbed room, wobei jedes bett ca.120cm breit war.das hotel lag etwas ausserhalb, war daher angenehm ruhig. hotel lag direkt am see, schöner pool. hotel hatte einen pick up service vom flughafen.
Hotel Feature Tip: Gutes Hotel um eine Rundreise zu beginnen.

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Customer Reviews - The Hanoi Club Hotel & Lake Palais Residences, Hanoi

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