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Recent customer comments

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Excellent



based on 4065 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.5
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6
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Arkadi M.
Australia
January 12, 2016
Pleasant accomodation
Comfort, Friendly Staff, Cleanliness
We booked the Haven Suites this time as the villas we usually staying in were not available. To our surprise the suites offered us a very good alternative to more expensive villas. We were surprised by the excellent standard of the hotel. As far as food goes, we preferred to dine outside of the hotel, there are plenty of restaurants around offering better dining experience (quality and price wise).

sandra A.
Australia
January 08, 2016
Heavenly stay in Bali
Excellent staff Value for money Expansive studio apartment
Our stay at the Haven Bali was just what we needed... Taking the buggy to the beach each day and having a cold towel to clean off all the sunscreen on our hands.. Bar close with drinks and the weather just purrfect !!! Thank u Bali

CARAMIA W.
Indonesia
January 05, 2016
A disappointing stay this time
Location, Value for Money, Courteous Staff
It was not as expected. The two-bedroom suites that we got was not well maintained. There were a number of leakages on the ceiling, the wooden fit-out is rotten due to water leakages, the suites was full of mosquitoes, and bad smell coming out from the bathrooms. Overall, the conditions of the suites was pretty bad and need major renovation. The food quality served for breakfast was mediocre for a 4-star hotel. Choices are limited, taste was bland, and a lot of flies.

Ella S.
Australia
January 03, 2016
Underwhelmed
pool, security and location

Makoto N.
Japan
January 03, 2016
good location & reasonable price
location, price,

Marco B.
Netherlands
January 01, 2016
Not well maintained
The design and location If the hotel are nice, but not well maintained. During our stay we had a flooding of the shower, broken air conditioners, a leakage from our neighbours upstairs and several key cards that stopped working. The staff was very friendly and helpful though in trying to solve everything. Despite their efforts I will never book this hotel again.

CHIA C.
Taiwan
December 30, 2015
bar beach shopping restaurants
good location near by many bars restaurants and near the beach
its great and comfortable ,good location near by many bars restaurants and near the beach but breakfast just okay ~~

Karl S.
Ireland
December 28, 2015
Nice hotel bit of a busy road though
Pool food room
Very nice stay enjoyed myself in a good location .... Breakfast was very nice

Un Y.
Cambodia
December 26, 2015
Fairs
Room and view
Good

mohd O.
Malaysia
December 26, 2015
Bali
Location, room and security
Very comfortable , good location but the main junction in front of the hotel always have been with bad traffics