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The Hotel Windsor

111 Spring Street, Melbourne CBD, Melbourne, Australia

Recent customer reviews

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Excellent

8.4

based on
421 reviews

335 reviews in English

Value for Money
7.9
Location
9.2
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.8
Food/Dining
7.9
All reviews (421)
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Annabel M. Couples New Zealand, January 25, 2016
The Grand Windsor

Great location, very helpful and friendly staff! Nice big rooms and a bath.
7.3
Lovely stay but disappointed at the standard of cleaning. Room windows were dirty, room service trays left outside rooms from morning till around 10 at night. The rooms also don't have a safe. Very nice stay otherwise. A lot of the original building has been preserved and it is very grand.
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Kon K. Business travelers Thailand, January 21, 2016
Tennis visit

Proximity to the Tennis, comfort, service
8
Have stayed multiple times, it is my choice in Melbourne as it is very comfortable and is unique compared to generic hotels.
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Jitruedee C. Business travelers Thailand, December 10, 2015
room need renovate

nice building,great location,nice staff
7.3
old elevator made me so scared because its suddenly won't move. good thing I stayed on second floor so I could use nice stair.
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Peter R. Business travelers Australia, November 1, 2015
d

d
9.7
d
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Joanne W. Families with older children Australia, July 30, 2015
old girl needs a facelift

concierge, old world charm, size of room
7
Beautiful hotel but needs a facelift. stained carpets, mildew on bathroom tiles, hot water supply slow and scarce and shower head far too low - we are not tall people but having to stoop to shower was a bit much. rates itself as 5 star however some staff need extra training regarding silver service etiquette such as not bringing food supplies to room in their hands rather than using a tray. And please review the high tea - our party of 4 were very disappointed - waiting almost 45 minutes for a cup of tea and then having to ask and stale scones, do not do the reputation or the price of this famous high tea justice. Do not want to sound picky but would hate to see this beautiful old establishment's reputation ruined for letting its guests down particularly when one is paying a premium to stay there and it rates itself as 5 star. However, the concierge staff were delightful.
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Mey Y. Couples Malaysia, May 2, 2015
Lovely hotel

Location, design, people
9
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Kim D. Solo travelers Australia, March 29, 2015
Experience good

Close to events, to experience the glory of a beautiful building, nice staff
10
I love the Windsor, however, when dining in the room, the table was too low and didn't like the coffee making etc in the wardrobe, the hot water takes forever to heat up, but knowing it is an old building guess you have to expect things like that, the history of the place is there, you can feel it, overall I will be back!
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Guillaume B. Business travelers France, March 24, 2015
Location

location, rooms, 5 star experience
8.3
Hotel is centrally located. Historical hotel with 5 star service.
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Joanne Y. Couples Singapore, March 24, 2015
Recommended

Location, Service
8.3
Good Location, and service was good. Rooms are abit old and small. But clean.
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Mary L. Couples Australia, March 5, 2015
Great but Breakfast was disappointing

The room was lovely, the staff were friendly anx it is in a great location
8.7
We had a lovely stay. The breakfast was slow in arriving, eggs benedict was ok but muffin could have been toasted not just warm and the poached eggs were a little watery. My husband's breakfast of eggs and bacon was eggs and very thick ham a bit salty and not well cooked. It was also charged at the full breakfast price. Full breakfast had far more in it. So a bit disappointing
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