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Recent customer comments

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based on 175 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 8.1
  • Value for Money 7.7
  • Food/Dining 6.2

Yesim A.
March 24, 2016
hong kong
I like the apartment very much. Staff was great!!!

Melissa C.
March 17, 2016
Great location but inadequate heating facilities
Location, cleanliness, spacious
The location is great, make no mistake - lots of amazing food within 5 mins on foot. Room is also sleek and clean. However we had the misfortune of visiting during a cold snap in March where temperatures hovered between 11-14C. The central heating system does not currently work at the Jervois and the hotel only had a grand total of ONE portable heater which went to a guest with a baby. So we basically had to sleep freezing in a room that felt almost as cold as outside - the staff provided us an extra duvet each but our faces were exposed and felt like ice when we woke up. We also had to walk around the room with our jackets and shoes on! No bathrobeS or bedroom slippers were provided. My mother finally caught a cold as a result of the inhospitable room temperatures. It is a pity that senior management were never present to deal with the situation, leaving a nice Filipino receptionist with no budget to buy additional heaters, to deal with the situation (she was very nice but couldn't do much). Great location but thankfully we only paid half the usual price on a deal. Heating facilities are absolutely critical when you run a hotel in a country with seasons and the omission really smacks of 3 star management - we usually stay at the shangrila and grand Hyatt, both of which maintain appropriate room temperatures regardless of the weather. As a boutique normally priced at similar rates and aspiring to luxury status, the Jervois (and its senior management) undoubtedly fall short of top tier standards.

Dominic S.
United Kingdom
February 12, 2016
Disappointed with the Jervois
I have stayed at the Jervois many times over the last two years and always good. This trip was not great though. The room felt old, the sofa was stained and marked. The room wasn't equipped as well as previously with no hair dryer, the kitchen hob has been removed in all flats. This meant you have to eat out everyday which I just didn't want and I wasn't informed of this prior to booking. I felt a bit let down.

Michael P.
United Kingdom
February 05, 2016
A great apartment
good room layout and location
I really enjoyed my stay here. I loved the room and location. Good value for Hong Kong and I would stay again. There are facilities for reheating food but no hob.

Erdmann W.
February 02, 2016
absolute recommandation
i stayed three days in apartment 10A and can only recommand this place, very good distribution of the room, excellent bed/shower separation from the small salon/kitchen.

Ana O.
January 25, 2016
Space, comfort and location
Sheung Wan is a great location and The Jervois is smack in. The muddle of tons of good food.
Good short stay - can't complain. The only thing is that I wished there was a proper lobby to wait for cab or for friends who have an appointment to see you. And there's no proper toilet for guests before/after checkout (there's just a weird maid's bathroom/lavatory on the 1st floor)

Min N.
January 17, 2016
Luxurious Apartment turned Hotel
Location, Space & Room Facilities
My stay was really good. The room was well maintained; toiletries were of great quality. Room is very spacious for a typical Hong Kong Hotel. View wasn't great but the layout of the room makes the place feels spacious and airy. Must come back!

United States
January 12, 2016
Jerboas 2.
location, decor, cleanliness.

United States
January 12, 2016
the clean & modern decor, the marble bathroom, and the location.
The stay was comfortable. The room was great. The bathroom is amazing. Wish I was on a higher floor for a better view but overall, great!

Yin L.
January 01, 2016
Great Hotel for the Design-Inclined
Staff, beautiful and well appointed room, location
This was our second stay at The Jervois and the high standards which we experienced were more than maintained - the staff were friendly and helpful and the rooms were still beautifully maintained. The room is ample by Hong Kong standards and being designed by renown interior designer Christian Liagre, the finished were fantastic. The hotel is also located in a quite neughbourhood but within walking distance to the MTR, eating and shopping. Design aficionados will enjoy exploring the nearby neighborhoods of Sai Street, Gough Street and PMQ at Aberdeen Street. Cupping Room located 2 shops from the Hotel serves up the best cuppa on the island.