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The Klagan Regency Hotel

TB-00-01, 1Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia 88450 (Show on map)

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Formerly : 1Borneo Hotel

"Check in so slow and late. Water problem...."

  • Ismail, Malaysia
  • June 13, 2015
  • Area: 1 Borneo
  • Rooms : 266
  • Free Wi-Fi

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Room Types
Superior King Room Only
Superior Twin Room Only
Deluxe King Room Only
Deluxe Twin Room Only
Superior King Room Only - Hot Deal
Superior Twin Room Only - Hot Deal
Deluxe King Room Only - Hot Deal
Deluxe Twin Room Only - Hot Deal
Superior King Room with Breakfast
Superior Twin Room with Breakfast
Deluxe King Room with Breakfast
Deluxe Twin Room with Breakfast
Superior - King Bed
Superior - Twin Bed
Deluxe - King Bed
Deluxe - Twin Bed


When would you like to stay at this hotel?

Features of The Klagan Regency Hotel

24-hour front desk

24-hour room service

airport transfer


business center

car park



executive floor

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities



room service

safety deposit boxes


smoking area


Sports and Recreation

fitness center

kids club

outdoor pool

pool (kids)


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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The Klagan Regency Hotel is part of the 1Borneo Hypermall, set to become the largest lifestyle shopping mall in the area. All the rooms at the Novotel come with flat screen TVs and Internet access. The hotel takes care of its corporate travelers with three meeting rooms, a boardroom, as well as a business center. There are several malls, a street market, and handicraft market nearby. The Kinabalu National Park, a World Heritage site 90 kilometers from the hotel, is popular with visitors who opt to climb Mount Kinabalu. Try fusion cuisine at either of the restaurants at the hotel, or you can choose to dine in the comfort of your own room 24-hours a day. Maintaining high standards at all levels, The Klagan Regency Hotel will definitely make your stay a good one. The Klagan Regency Hotel is part of the 1Borneo Hypermall, set to become the largest lifestyle shopping mall in ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
10 km

Distance to Airport
20 km

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Time to Airport (Minutes)

Year Hotel Built

Recent customer comments

Filter by Traveler Type




from 1066 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1066)
Sort by:
Frankie Y. Business travelers Malaysia, June 20, 2015
Not as it seems

Friendly and helpful staff
Not as I expected. Changed 3 rooms as the air-cond not functioning as it supposed to be. End up last room also the same thing, so I gave up and beared with it.
Li X. Business travelers Singapore, June 15, 2015
Good location but the hotel room need improvement

Location, Staff and food
It was the first time I have to change 4 times in the same hotel for a 5 nights stay. The first I was hit by the shower rack which drop onto my shoulder. I was changed to a premier room on the very same night. The staff was understanding. However, the premier room is smaller than the normal room and does not have bathtub. So I have to change back to the normal room the 2nd night. On the 3rd night, there were houseflies (more than 10) surrounded in the room. It was so scary as they were big and fat. The same staff came again and was speechless and immediately assisted to change room. This time we checked the room and the room shower rack was loose again and he show us another room. Finally, we were settled in this room for the last 2 nights. I am very happy with the staff service but the hotel rooms need to be improved and maintained. It is definately not a 4 stars hotel but it does have 4 stars services. Good job to the staff.
Cassey V. Families with young children Malaysia, June 14, 2015
Pleasant stay

Direct access to shopping mall 1B
Bathroom water spill everywhere... Window need renovation.
Ismail D. Business travelers Malaysia, June 13, 2015
Good for shopping

Check in so slow and late. Water problem.
Anyway good for shopping but quite far from city centre. Taxi so expensive to UMS and city.
Fenddy Z. Couples Malaysia, June 10, 2015
Nice hotel,affordable rate

It was good. I got no problem here. The staff also nice. I wish to stay here again next time for longer period.
Jacqueline A. Couples Malaysia, June 9, 2015

staff very nonchalant . Made me wait at least 15mins to check in without even acknowledging my presence.
Alesia S. Families with older children Malaysia, June 3, 2015
Good hotel with good location to the 1Borneo Mall

Convenient, Clean, Classy
It was a pleasant stay.
Chern E. Couples Brunei Darussalam, June 2, 2015
Great Location

Convenient, Good Location, Value for money
Overall it was ok. My opinion was that it is not well maintained after the hotel was changed from Novotel to Klagan Regency Hotel. Seem to be a little bit rundown.
Suriantika Z. Families with young children Malaysia, May 30, 2015
value for money

price, room spacious, food ok, location near one b
i stayed here last year when it was still novotel management..i prefer previous management where the staff friendly, front staff quicker..but staying here not so bad.. cons-.no menu in room service, they forgot give us rubbish bin..but other than that quite ok
Nina L. Couples Malaysia, May 23, 2015
Convenient as it is attached to Shopping mall

walking distance to shopping mall, spacious room, big bathroom
I booked a standard room and we are pleased with the room size but there are some part of the room needed to be refurbished,eg: curtain are not able to cover the whole window & water all over the floor after shower. We experienced air conditioner problem. The centralized air con spoiled and it took a whole afternoon to get the maintainance guy to check & solve the problem. If you drive a car, you have to bear the car park fee yourself as the hotel doesn't not provide free parking. Overall, my stay was okay
< Previous page 1 - 10 of 1066 reviews Next page >

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Customers like this hotel for:
Area recommended for:
  • family fun
  • restaurants
  • shopping
Distance to airport:
  • Kota Kinabalu International Airport (13.3 Km)
Customer comments:
  • "Budget price" , "Cleanliness" , "Location is good" , "New hotel"
Top attractions in the area:
  • Hypermall (0.0 Km)
  • 1Borneo Hypermall (0.2 Km / 3 min walk)
  • University Malaysia Sabah (0.8 Km / 10 min walk)
  • City Mosque (4.9 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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