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The Klagan Regency Hotel

TB-00-01, 1Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia 88450 (Show on map)

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Formerly : 1Borneo Hotel
The Klagan Regency Hotel Kota Kinabalu - Hotel Lobby The Klagan Regency Hotel Kota Kinabalu - Lobby Entrance The Klagan Regency Hotel Kota Kinabalu - Classroom Style Meetings The Klagan Regency Hotel Kota Kinabalu - The Square Restaurant The Klagan Regency Hotel Kota Kinabalu - The Square Restaurant The Klagan Regency Hotel Kota Kinabalu - The Square Restaurant The Klagan Regency Hotel Kota Kinabalu - Outdoor Pool The Klagan Regency Hotel Kota Kinabalu - Lobby The Klagan Regency Hotel Kota Kinabalu - Poolside Events The Klagan Regency Hotel Kota Kinabalu - Deluxe Room With Extra Bed The Klagan Regency Hotel Kota Kinabalu - Suite room The Klagan Regency Hotel Kota Kinabalu - Deluxe Room With Extra Bed
Area: 1 Borneo Number of Rooms: 266

Recent customer reviews

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Very good

7.3

based on
1160 reviews

959 reviews in English

Value for Money
7.3
Location
7.1
Staff Performance
7.4
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
6.7
All reviews (1160)
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Hezron E. Solo travelers Malaysia, August 5, 2014
Good Hotel

shopping mall just next door
8.3
Staff very kind & helpful. Shopping mall, bank, restaurant just next door. But some of the towel in the room is smelly & tv channel limited. Overall still nice & comfortable hotel.
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Slawomir S. Business travelers Poland, August 3, 2014
Near shopping mall

Staff is nice and polite.
5.7
This hotel requires some maintenance. Some room fixtures are falling apart. TV has problem to receive some channels and sound is distorted. Bathroom is very badly designed with two steps you need to climb to take a shower. Water get spilled everywhere as there is no curtain and steps get wet. No hotel directory. Internet not working in the evening at all. Staff is nice and very polite. If you want to eat, there is shopping mall (mostly empty) with empty restaurants.
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Ashanti H. Families with older children Brunei Darussalam, August 3, 2014
Great Location & Comfortable Room

Great location, comfortable big room and good service.
7.7
It was a very comfortable stay. The hotel room was big and spacious. The service was good. The hotel location is amazing. The buffet breakfast was great. Few things that need to be improved were: The drainage at the bath tub needs to be improved because there was an unpleasant smell during our stay. The shower (using the water hose) was not working. The swimming pool was dirty. Check-in time needs to be on time (we had to wait few hours for our room to be ready). Need clear instruction on the TV remote control because it was difficult to switch on and off.
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Khairulbakhtiar S. Families with young children Malaysia, July 31, 2014
Feel good

Pool... Nice view...easy to go shopping
7
Hope the management can provide free car parking space for us
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Wee S. Couples Brunei Darussalam, July 29, 2014
Big but empty room

Nothing much
5.7
The room is big but without sofa and coffee table so that the room is so empty. The bed is comfortable but pillow too soft. Requested for a smoking room but gave us a non-smoking room. The safety box not function well, it took an hour+ for the staff to checked and realised the battery is low. It took another half an hour+ for them to change the battery. Requested for in room slipper which did not supplied as the floor was dirty which might not mop for long time, our soles of the feet became black, requested 2 times & it took long time for them to sent too. Requested for late check out and they extend our check out time to 1pm which normal check out time is 12pm. Someone called at 11+ to informed that the check out time is 12pm, we informed the lady who called that the counter staff had extend our check out time to 1pm then she transfer the called to somewhere while I don't understand what's going on without explanation. Somehow the staffs are friendly and helpful but they should understand that communication & efficiency is important.
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Long Y. Couples Hong Kong, July 29, 2014
Cannot believe it is a Novotel Hotel

Room is large, but not clean. The inner decoration close to the window are all damaged by rain water
5.3
It's not my first time to stay in Novotel hotel, however, I cannot believe the room cleanliness are so bad. Maybe it's a cross-over site with other hotel and they shared the same staff which the service level cannot be maintained. Don't believe the photo of swimming pool view, the actual one is so small and not clean.
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Thien S. Families with young children Malaysia, July 28, 2014
Close To Shopping Mall

Value For Money Room Comfort and Staff So Friendly
7.7
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Chee H. Business travelers Malaysia, July 18, 2014
nice hotel

location, breakfast and value for money
6
nice place to stay and nearby shopping mall. value for money.
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Mei Y. Families with older children Malaysia, July 15, 2014
Satisfied and good condition

Clean, Comfortable and Nice
7.7
Overall is good but certain bathroom items are not available upon our check in. Have to request for them.
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Jenny D. Solo travelers United Kingdom, July 6, 2014
Excellent, easy for solo traveller.

Staff, pool, location
9
Great! Very easy, perfect for a few nights. Checked in after the climb of mount KK easy to organise tours a little far from the waterfront but was perfect for what I wanted.
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The Klagan Regency Hotel Kota Kinabalu - Outdoor PoolThe Klagan Regency Hotel Kota Kinabalu - Hotel LobbyThe Klagan Regency Hotel Kota Kinabalu - Lobby EntranceThe Klagan Regency Hotel Kota Kinabalu - Classroom Style MeetingsThe Klagan Regency Hotel Kota Kinabalu - The Square RestaurantThe Klagan Regency Hotel Kota Kinabalu - The Square RestaurantThe Klagan Regency Hotel Kota Kinabalu - The Square RestaurantThe Klagan Regency Hotel Kota Kinabalu - Outdoor PoolThe Klagan Regency Hotel Kota Kinabalu - LobbyThe Klagan Regency Hotel Kota Kinabalu - Poolside EventsThe Klagan Regency Hotel Kota Kinabalu - Deluxe Room With Extra BedThe Klagan Regency Hotel Kota Kinabalu - Suite roomThe Klagan Regency Hotel Kota Kinabalu - Deluxe Room With Extra Bed


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