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Excellent 8.4
Based on 1336 reviews

Recent customer comments

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based on 1336 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.3

gary H.
January 10, 2016
Good hotel enoyable stay
Location pool food
Very good staff were helpful

Rio S.
January 10, 2016
Upgraded due to small incident
Staff are friendly, great location opposite Kuta, near many restaurants

cima K.
United States
January 08, 2016
Wonderful stay at the heritage
Staff, room, pool
Fantastic hotel great staff a bit over priced better around 60.00 not 100.00 per night not 5 stars but a good 4 Room was wonderful sadly they allow people to smoke at the pool it was too much and that was a problem otherwise great hotel outside well not so great no beach chairs had to walk across the street but the beach is so dirty garbage every place tragic to much smoking

Lidwina A.
January 08, 2016
nice beach front hotel
new, clean, location

Wandy P.
January 06, 2016
Comfortable hotel
Location, very cold air-cond, rooftop pool and breakfast
We are thankful that the reception gave us connected rooms as requested and it brought much difference in family togetherness. Rooftop pool is nice for sunset viewing to the open ocean.

Stephen D.
January 04, 2016
Nice hotel and location
Location, room, value for money
Staying for 3 nights in this hotel, i was really satisfied. But the location is a bit too crowdedd

Siti P.
January 03, 2016
Infinity pool doesnt exist. Just a normal pool.
Friendly stuff lighthing need to improve too dim for applying make up or putting contact lens

Choong K.
January 03, 2016
Worth it!!!
Cleaniless of the hotel, polite staff , good location!
3night stayed at the hotel. Was recommended by a friend... Worth stay... !!!

lai Z.
January 03, 2016
Nice hotel
Everything is great!!
U will love it

cima K.
United States
January 02, 2016
Great place
Room is beautiful,staff excellent,pool is nice
Great staff always smiling, English is perfect and the rooms are lovely However they allow smoking at the pool which was horrible the beach is across the street it's so dirty garbage every place not able to enjoy at all kuta is so over rated