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2015
Excellent 8.4
Based on 1317 reviews

Recent customer comments

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Excellent



based on 1317 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.2
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.3

8.3 SHARON T.
Singapore
September 30, 2015
Hotel with good location and service
location, service and spacious room
Our stay was pleasant throughout the 3 days. Although we were a little disappointed when we arrived at the hotel at 3pm, our room was still not ready. However the hotel reception quickly provided another room but with different bed type for our check in. Overall the hotel/ room facilities were good and their breakfast buffet has good varities and quality. We will return to stay at this hotel again.

9 Ferdian W.
Indonesia
September 28, 2015
For Those Who Loves Kuta
Location, Spacious Room, Breakfast
It was our first time staying at this hotel. Location was superb, in the heart of Kuta. Room was spacious and clean, complete with separate bathtub (I love how they set the tub inside the room with sheer curtain), spacious shower, and separate toilet. The amenities were also nice with toiletries, in-room slippers, and safety box. There was free wi-fi but it was a bit slow. The bed was big and comfortable, complete with reading lights. We got room 262 and 250. The only downside point in room 262 was no room (alarm) clock available, while there was one in room 250. Another thing was the staffs forgot to put in bath towels in room 250. So, there was inconsistency in service. Other than the rooms, the breakfast experience was great with good variety of food. The taste might not be all satisfying but it wasn't bad at all. One major thing to point out is the check-in service. First, there was no dedicated desk for LeClub Accor members (for check-in and check-out), so all guests had to go to main reception. Second, the check-in process was bad since there was only one staff available (out of 3 check-in stations), so we had to wait. Third, it seemed that the staffs didn't understand the LeClub Accor membership at all. I have gold status and I couldn't even get late check-out even though I only asked until 02:00 PM, while gold members have guaranteed late check-out benefit. Lastly, tips for guests. This hotel has no spacious/dedicated car drop-off and guests need to climb up the stairs before entering the building. So this might be one point to consider especially for elderly and disabled guests.

9 Jodie S.
Australia
September 28, 2015
Location, location, location
Nice size room, good breakfast, great central location
While I wouldn't want to stay here any longer than the four nights due to it being really amongst the hustle and bustle, it was great to have such access to central Kuta to do any last minute shopping. The pool is lovely, however you have to get there early to secure a spot. There was a lot of construction happening in the hotel and the balcony off our room not all that inviting, but it did the job. The room was spacious and well-appointed however right above a bar which meant that there was quite a lot of noise until midnight. For it's location and amenities, I would consider a short stay here again.

10 Margot K.
Netherlands
September 26, 2015
Nice and comfortable place to stay
clean, nice staff, great bed
We had a lovely stay there. It's just across the street from the beach, it's close to the markets and restaurants, a lot of surfing going on for teenagers. Breakfast was good, staff was nice, hotel was clean, good shower, nice bed, If we will go back to Bali, I will book this hotel again. We stayed there for three nights and that was perfect, nice break. I don't advice to stay there longer because Bali has so much more to offer than Kuta.

8.7 LEE W.
Malaysia
September 24, 2015
Great Stay at Kuta
Location, Food & Pools
Love it! We will

9 LEE W.
Malaysia
September 24, 2015
Nice hotel
Clean, food & location
Super good

8.7 Sui E.
Malaysia
September 22, 2015
Good Location
Location,Bed & Breakfast
I'm very like this hotel, the location is very very good. walking distance to Kuta Beach, beside is restaurant. very easy to get food. but the only thing is no lift directly to our hotel room, we need to change the lift from ground floor to lobby then take another lift to our hotel.

7.7 Tiam B.
Malaysia
September 22, 2015
The heritage hotel review
Friendly and helpful , fast response staff . Good location and convenience . The room are comfort and clean .

9.7 Vei T.
Malaysia
September 22, 2015
Beautiful Hotel
Beautiful Hotel
Nice, clean & comfortable hotel with great pool view, nice rooftop pool. Excellent location with a lot of shopping mall & shop surround. The beach is just opposite the hotel only

8 Philip H.
Indonesia
September 21, 2015
Pleasent Stay
The location, the staffs, the pool
I went to Bali with my wife and we stayed there for 4 days. It was well located with the Kuta beach just in front of the hotel. If youre looking for a nice vacation with the holiday feeling in the Kuta, with bars, clubs, and everything, i would recommend this hotel.