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2015
Excellent 8.4
Based on 1344 reviews

Recent customer comments

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Excellent



based on 1344 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.3

Vu N.
Australia
October 04, 2015
Very comfortable stay + great location
Location, location, location!
Stay was very comfortable, rooms were pleasant and as described. Check in process took very very long however and we had great troubles sorting out an eating bill, however management contacted us directly to apologize.

Narenda C.
Australia
October 03, 2015
Great place. Good location. Beautiful
Pool, location, clean
Amazing and comfortable

Helmut H.
Indonesia
October 02, 2015
Nice and affordable
Location, price and modern look
Nice hotel with friendly staff. Location is great with affordable price. Room with modern feel. Will be back.

Jasmine O.
Singapore
October 02, 2015
Awesome hotel with great location
Location, staff, comfort
Staff were extremely helpful and pleasant, great location with good food around. Would definitely return again.

Andrew H.
New Zealand
October 02, 2015
Awesome. Very nice staff
Staff, location, breakfast

Ivan A.
Indonesia
October 01, 2015
best hotel
near beach

Abdul H.
Malaysia
September 30, 2015
Bali Short Stay
Breakfast, Swimming Pool, Friendly Staff
A comfortable and peaceful experiences....moments to cherish forever.

SHARON T.
Singapore
September 30, 2015
Hotel with good location and service
location, service and spacious room
Our stay was pleasant throughout the 3 days. Although we were a little disappointed when we arrived at the hotel at 3pm, our room was still not ready. However the hotel reception quickly provided another room but with different bed type for our check in. Overall the hotel/ room facilities were good and their breakfast buffet has good varities and quality. We will return to stay at this hotel again.

Ferdian W.
Indonesia
September 28, 2015
For Those Who Loves Kuta
Location, Spacious Room, Breakfast
It was our first time staying at this hotel. Location was superb, in the heart of Kuta. Room was spacious and clean, complete with separate bathtub (I love how they set the tub inside the room with sheer curtain), spacious shower, and separate toilet. The amenities were also nice with toiletries, in-room slippers, and safety box. There was free wi-fi but it was a bit slow. The bed was big and comfortable, complete with reading lights. We got room 262 and 250. The only downside point in room 262 was no room (alarm) clock available, while there was one in room 250. Another thing was the staffs forgot to put in bath towels in room 250. So, there was inconsistency in service. Other than the rooms, the breakfast experience was great with good variety of food. The taste might not be all satisfying but it wasn't bad at all. One major thing to point out is the check-in service. First, there was no dedicated desk for LeClub Accor members (for check-in and check-out), so all guests had to go to main reception. Second, the check-in process was bad since there was only one staff available (out of 3 check-in stations), so we had to wait. Third, it seemed that the staffs didn't understand the LeClub Accor membership at all. I have gold status and I couldn't even get late check-out even though I only asked until 02:00 PM, while gold members have guaranteed late check-out benefit. Lastly, tips for guests. This hotel has no spacious/dedicated car drop-off and guests need to climb up the stairs before entering the building. So this might be one point to consider especially for elderly and disabled guests.

Jodie S.
Australia
September 28, 2015
Location, location, location
Nice size room, good breakfast, great central location
While I wouldn't want to stay here any longer than the four nights due to it being really amongst the hustle and bustle, it was great to have such access to central Kuta to do any last minute shopping. The pool is lovely, however you have to get there early to secure a spot. There was a lot of construction happening in the hotel and the balcony off our room not all that inviting, but it did the job. The room was spacious and well-appointed however right above a bar which meant that there was quite a lot of noise until midnight. For it's location and amenities, I would consider a short stay here again.