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Excellent 8.4
Based on 1344 reviews

Recent customer comments

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based on 1344 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.3

Ang K.
June 08, 2016
We love this hotel so much. Very near to everywhere especially beach. It takes few minutes to everywhere. Foods everywhere, bars everywhere and etc. We will come again for sure and do recommend to my friends. Sean here from Malaysia😊

mohd J.
June 08, 2016
Quick getaway
Fantastic hotel with great location, friendly staff and most of all, it value for money. Will stay in this hotel if we were back to Bali in future.

Siew L.
June 08, 2016
Great stay
Pleasant stay at Kuta Beach Hertiage. Welcoming staffs and awesome room. Security was good as well. Location is near attractions and shop and eateries.

Punitha T.
June 07, 2016
Fantastic stay!!
It is a very nice n comfy hotel.

June 07, 2016
good location and nice hotel
Nice and clean hotel. Friendly staff that can understand and speak English

June 07, 2016
Nice, clean and friendly staff
Most importantly, staff can speak and understand English

Peter S.
June 06, 2016
Very disappointed
My room had a leaking aircon when I checked in, so the wardrobe was saturated and the room smelt of mould. I arrived at midnight, and could not get anyone at reception/housekeeping/concierge to answer their phones. The next morning the leak was fixed after calling again - the bathrobes were not removed by technician nor later by housekeeping. I had to make another call to get them replaced. At no stage was I offered to change rooms because of the smell, even though it could be smelt easily by all who entered. Service poolside was non existent - not entirely sure why I had to pay a service fee on top of exorbitant prices when there was no service. Toiletry items were not replaced daily, and some days my room was not cleaned until 4.30pm - right when I was returning from a day out. The tiles and bath were grotty and needed a good scrub. Worst of all the walls are very thin and I could hear a baby crying upstairs throughout the night and the toilet being flushed next door. The only positives were a comfy bed and pillows and the view of the sunset from the roof top bar. There are plenty of hotels in this area and I would stay anywhere but here next time I return.

Na H.
Brunei Darussalam
June 03, 2016
Ants everywhere. Awesome Staffs!!
So many ants in the room, small ants. They bite! The carpet looks dirty (not well maintained). Kettle for hot water is very dirty, spots and rusty. Please do check regularly and do maintenance! Other than that staffs were great! Got free complimentary birthday cake. So friendly as well. Great stay!

Sze C.
May 31, 2016
Great stay at Kuta Beach Heritage Hotel
My husband and I stayed in their junior suite & enjoyed every moment of it. There was a welcome fruit platter on the first night and pastries with personalised notes every night. Great and central location, Kuta beach was just across the road and the Beachwalk shopping mall was only 5-6min walk away. Clean and spacious room. Will definitely stay there again the next time I visit.

Yik C.
May 30, 2016
Expected more for the price paid
Pros: Location (close to the beach and Beach walk shopping centre), our room is clean, breakfast is good and lots of variety, roof top pool area is nice. Staff is helpful enough Cons: Room and hallway are very dark. If you drop something in the hallway, you won't be able to find it without a torch light. Poor lighting in the room, and it doesn't help when our room windows is facing the reception and lobby, we have to keep our curtain close all the time. Watching TV and phone in a poor lit room is a struggle.