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Excellent 8.4
Based on 1316 reviews

Agoda Verified Reviews

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based on 1316 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 9.2
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.3

9.2 Muhammad H.
April 22, 2016
Great location. Excellent service by a staff named Putra
Great location between the hard rock hotel and beachwalk mall. Kuta beach is accross the street. Room is spacious but no view. Love the room interior but not the bathroom! It feels like inside a ship, old, and not well maintenanced. We booked for 5 rooms but 2 of them were not ready so we have to wait without an upgrade. There's one particular staff named Putra who gave excellent service!! Every guests that passed by him always feels welcomed.

7.2 joseph T.
United States
April 22, 2016
Kuta Beach...but noisy room.
Arriving by taxi, there was some confusion as to where the front desk was. It's upstairs and the security guard dragged our luggage up the stairs rather than using the elevator that goes to the ground level. Perhaps it wasn't working. Poor guy. Check-in staff was friendly but a non-working credit card machine meant having to give three cards from three different banks and still not get the deposit taken care of. Staff should have realized that the machine wasn't working rather than keep demanding new cards to try. Room was on the first floor and near the front desk. Decent size, quite clean and comfortable. Nautical decor was a nice touch. The bed was fantastic. At least 4 people could sleep on it without ever touching. It was that big. Unfortunately, the sliding door was single pane and it was very, very noisy with traffic. The room faced Poppies Lane, which has a lot of motorbike traffic and it went well into the night making it difficult to sleep soundly. Breakfast at the restaurant on the room was very good. A huge choice of different foods from Indonesian to Western and various Asian options. Restaurant staff were excellent. Certainly not a bad hotel. Best bed we've seen in a long time. But, we would likely look for something a little more quiet next time should we have more than one night in Kuta.

5.2 murtopo W.
April 16, 2016
Mall hotel
This hotel is use to be mall Standart room didn't have a view of anything It's hard to check in . Lobby is on second flooor need key for elevator access

10 Christopher G.
United Kingdom
April 14, 2016
Great Hotel!
Well located with easy access to beach and shops. Lovely staff, all very friendly and helpful. Modern, tastefully decorated, clean bedroom & bathroom. Brief as it was, we really enjoyed our stay and would be happy to return.

8.4 Daance P.
April 12, 2016
Great location, supperb food
Will be my favourites to stay again in the future

8.4 Daance P.
April 12, 2016
Nice hotels and supperb location
Definetly want to stay again

5.6 SEUNG L.
South Korea
April 09, 2016

10 Amy M.
April 06, 2016
Very happy with price and location.
Great location, wonderful staff. We walked everywhere we wanted to go. Very impressed, we would both stay here again next time

10 cheng H.
Hong Kong
April 06, 2016
wonderfull swimming pool
wonderfull swimming pool

6 tan T.
April 06, 2016
It s nice hotel