Very good 7.5
Based on 100 reviews

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About The Lakes Cairns Resort & Spa

Description

The award-winning The Lakes Cairns Resort & Spa is a great hideaway for people wishing to unwind. Suitable for families and couples alike, adults can relax at the spa, beautiful garden, or one of the four pools located throughout the resort. Kids won't be missing out on the fun with an on-site playground and games room available. This complex offers a lot for everyone in the family so you will never get bored. The Lakes Cairns Resort & Spa's staff are very helpful, friendly, and professional, ensuring your holiday is a memorable one.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • car hire

Fitness & recreation

  • sauna
  • steamroom

Swimming & soaking

  • swimming pool [outdoor]

Land sports

  • tennis court(s)

For kids

  • children's playground
  • swimming pool [kids]

Food & beverage

  • convenience store
  • BBQ facilities
  • restaurant(s)
  • coffee shop
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • garden
  • shop(s)
  • smoking area

Health and security

  • safety deposit boxes
  • lockers

Business & money services

  • photocopying

Languages Spoken

  • English
  • Chinese (Mandarin)
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Policies

A surcharge of 1.5% to 3.5% applies when using a credit card. Please contact the property for further details.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-4 year(s) Must use an extra bed
  • Guests over 4 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 10:00AM
Distance from City Center: 3.Km
Distance to Airport: 3.Km
Number of Floors: 3
Number of Rooms : 320
Room Voltage: 240
Time to Airport (Minutes): 7
Year Hotel Built: 2003
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.0
  • Location 7.1
  • Room Comfort/Standard 7.8
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 6.4

nathan L.
Australia
April 02, 2016
Dissapointed with expectations
The pools are the highlight with little else to convince me to ever return. Rubbish in room on arrival, out of date coffee pods with no milk attachment, plates missing yet no checklist supplied to verify quantities (only found out adter raising the question the following morning, $5 for pool towels and tennis rackets, broken air-con in one room... lucky it was stuck on 3 degrees during a hot period, iron needed replacing after the face was covered in melted plastic, no housekeeping unless greater than 7 nights stay... next time ill stay closer to the town centre.

Hannah R.
United Kingdom
March 28, 2016
Weekend trip to Cairns
Nice lay out, Nice Pool, Quiet
Overall nice resort a little too far out of town and I found the notice from housekeeping to do all your own dishes and empty the bin before you leave a bit odd but other than that would probably stay again if I had my own transport.

Baheer K.
Australia
March 03, 2016
Great place, rooms were ok
Pool, location and staff
Great pool and friendly staff, however photos don't accurately depict the rooms. Carpet is old and blinds are worn out and old. Kitchen is great with all you need to cook. Good value for money. If you're wanting a newer hotel then this is probably not the place for you

john J.
Australia
February 19, 2016
Great place to stay
Didn't have any problems the staff were helpful. Good clean self contained unit had everything we needed. Cafe food cheap but better food on the Cook highway look out for the Asian restaurant near 24h supermarket.

Carolyn H.
Australia
February 11, 2016
Great stay
bed comfort, great pools, very relaxing
Very relaxing. Would stay again.

Deborah C.
Australia
November 04, 2015
Big clean apartment, in a lovely complex.
Room size, pools, location
Great location, big apartment and all amenities working. Gorgeous pool area and great coffee from Bistro every morning. Only issue was the midgies!

Jenny S.
New Zealand
October 25, 2015
Safe & Secure
The Poools x3
It was lovely and quiet

Tara W.
Australia
October 23, 2015
Wedding visit
Location, amenities,security
We were in room 906 and for the stay we listened to the floor above bang and knock things on the floor all day most of the time. The sound seemed to transfer through a paper thin ceiling. We also had to listen to the a child riding some hard wheeled toy around the whole apartment and scream at bath time. And this constant noise happened from 6am to 7pm any chance of a sleep in was impossible, this ruined the holiday.

Shelly B.
Australia
October 06, 2015
Hidden Charge
Location, pools and tennis court
We had a very pleasant stay, but the accommodation itself is a little tired. The pool areas are all fantastic and great for young children. I was very disappointed to be charged an extra $245 after we had stayed for a fold out bed for a 2 year-old which we were uninformed about, especially since the room is only serviced once - a bit hard to justify that level of additional expense.

Lim H.
Malaysia
September 07, 2015
The staff very bad
Call taxi is very fast.
The room I stay is very far from reception, sauna not working, no have steam room( but they have put in the facility list) staff no good...


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