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Very good 7.9
Based on 2056 reviews

Agoda Verified Reviews

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Very good

based on 2056 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.3
  • Location 8.2
  • Room Comfort/Standard 8.2
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.0

7.6 Riza T.
May 26, 2016
Nothing remarkable.
The service was slow. Check in alone took more than 30 mins.

May 25, 2016
Reception could have been bigger to accomodate more guest to check in and out especially at peak times.

8 Cristina D.
May 24, 2016
Good location
It was a weekend and I was sandwiched between two rooms having a party. The staff were nice enough though to change me to another room.

7.2 Joana S.
May 20, 2016
queue upon check in
queue in check in counter took us long.

4 Kathlene M.
May 16, 2016
Very poor service! Youll waste your money here!
Even if you have a good facilities and good hotel location, if you have poor customer service, it will be useless! I am very disappointed with the service that me and my family encountered in your hotel! All my requests were declined! Even my guests cannot swim in the pool. All the front office staffs dont seem to be approachable! They dont even mind if your standing there while waiting for your concern to be addressed! Even when im in the front desk and im already addressing my request with the DUTY MANAGER ANGEL, she just focus in what she had with the telephone! She dont even bothered to say sorry or even listen to my complains! What kind if manager was that!!! Very disappointing!!!

7.6 Portia R.
May 16, 2016
Unfriendly Front Desk Staff
I've been going back to Linden Suites for at least ten years now and was happy that it finally went through a much needed renovation. But I was disappointed to see that the bathroom remains unsatisfactory--the fixtures are old-fashioned (separate wet and cold taps), making it difficult to have an acceptable temperature for showering and soap holders were held by rusty screws. In addition the front desk employee whom I asked for more information about the hotel dully answered my queries, as if I am asking her for such a big favor, whereas I am only asking her to do what I think is part of her job. Thankfully the cleaner and attendant of the rooms in our floor was friendly and helpful and that made up for the front desk fiasco.

7.6 Prudencia H.
May 16, 2016
Very slow Wifi in the room. Very slow check in, considering I had given my personal details with the online booking. Also slow check out. The staff also had to call me at 11 am to remind me check out is at 12 nn - first time I experience this and am not happy about it!

9.6 Joan A.
May 13, 2016
The two bedroom suite is overwhelmingly huge! Good for big families

8 Raymund F.
May 11, 2016
Good Location
Near at SM megamall.. The only problem is the traffic within the area..

6 Florianne Q.
May 11, 2016
Good location, less expensive but poor facility
The promo price for the 3-bedroom is reasonable and the location is near SM and Robinson. However, we were checked-in very late at 4 pm, we waited for more than an hour before we were checked-in and we have to remind and appeal to them that we have with us an 83-year old companion, my mother-in-law. We have to remind the housekeeping of lacking towels. The aircon in the master's bedroom did not function well (not so cold) even when the engineering came and fixed it. Only little water in the showers of the 2 bathrooms.