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Recent customer comments

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Excellent



based on 94 reviews
  • Hotel Condition/Cleanliness 8.5
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.6
  • Food/Dining 7.2
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Eric P. from United States
Business travelers
Stayed 3 nights in December 2014
Visit
Location staff cleanliness
Great
Reviewed December 16, 2014

Sal B. from United States
Couples
Stayed one night in December 2014
Very nice hotel
Friendly staff, cleanliness and good location
The weather was bad but the hotel was good.
Reviewed December 15, 2014

Judith C. from United States
Solo travelers
Stayed 2 nights in December 2014
Can't beat the location!
Location, service, price
Wonderful well maintained historic hotel in upscale neighborhood. Great location to Metroplitan appear house and Natural History Museum. Close to great restaurants and subway.
Reviewed December 13, 2014

Samir S. from United States
Solo travelers
Stayed one night in November 2014
Two rooms for a price of one!
Price, location, clean
Beautiful upper west! Clean rooms, nice staff. Near bars, Central Park, metro.
Reviewed November 27, 2014

Samia K. from United States
Solo travelers
Stayed one night in November 2014
Lucerne
Location, cleanliness, staff
Reviewed November 23, 2014

Eng L. from Malaysia
Couples
Stayed 2 nights in November 2014
Full of surprises
Location, fine dining nearby, accesibility
Reviewed November 22, 2014

Lisa S. from United States
Couples
Stayed one night in October 2014
review
The mattress
1 night
Reviewed October 27, 2014

Wangsheng L. from Hong Kong
Business travelers
Stayed 3 nights in September 2014
Product of a bygone era
Location, location, location
First of all, the hotel is quite old and a bit rundown for New York City standard. Agoda site says the room size was about 170 square meters. That was WAY OFF the actual size: I would take off the "zero." Yes, very much misquoted. If unintentinally. The pics show bathrobe/soft slips. None of that in the room I stayed. It did not even have a coffee maker/water kettle. The overall feel of the room reminds me of roadsite motels in Mid-west. Really. Definitely not worth the high price tag.
Reviewed October 06, 2014

Annabelle N. from Singapore
Business travelers
Stayed 3 nights in August 2014
Short Stay
Location, Cafe Nice Martin, toiletries
It was pleasant and set in a good location. Room was a tad small but some how 2 queen sized beds were possible in their superior doubles.
Reviewed August 28, 2014

Jolanda H. from Singapore
Groups
Stayed 4 nights in July 2014
staff were attentive and helpful.
friendly staff, quiet, clean
located very near the metro, the venue was just right. away from the busy times square so it'll be peaceful at night. metro runs 24/7 as well, so no worries on staying out late. i must comment on the staff at the hotel (mainly the doormen). they were very nice and helpful, very attentive without us having to ask. thumbs up! :)
Reviewed August 09, 2014