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The Luxe Manor

39 Kimberley Road, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Excellent

8.3

based on
4148 reviews

2177 reviews in English

Value for Money
7.9
Location
8.8
Staff Performance
8.3
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.4
Food/Dining
7.8
All reviews (4148)
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Chua S. Business travelers Malaysia, December 12, 2015
Though the hotel not big but very comfortable

Staffs very friendly n helpful . Room clean
8.3
Everything ok but just the queen size bed a bit small for two person
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Rehan A. Solo travelers Canada, December 11, 2015
Great location, good hotel, below average staff

Location, handy phone, cleanliness
7.3
The hotel itself has no fault, it's very nice...quaint, original, and unique with good sized rooms, comfy beds and pillows and very nice bathrooms and decor. The downfall of this hotel is its reception/front desk staff. They have no idea what customer service is and to my guess have not been adequately trained in what the standard of a 5 star luxury hotel is suppose to be. When you claim to be a luxury 5 star hotel, more than the hotel itself, the customer service is just as important if not more so. With a plethora of 5 star boutique luxury hotels in Hong Kong I was very surprised by the mediocre customer service I received or lack of, I guess they don't want repeat customers or maybe cater to a business and will be out all day sort of clientele. Over all the hotel is good but I was very disappointed with their reception staff.
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Fj T. Business travelers Taiwan, December 8, 2015
So so

Service and location
7.3
Small room and old facilities
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Yau Y. Families with young children Macau, December 6, 2015
Nice place

Near MTR
8.3
Good breakfast. Provide a free smart phone with local call, and Internet
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Foong K. Groups Malaysia, December 6, 2015
Good location, rooms beautifully decorated & clean

location, cleanliness, comfortable bed
8
luxe manor was rated in the top 20 boutique hotels to stay in Hong Kong and i was not disappointed. the rooms were decorated artistically beautiful, bed & pillow was comfortable. the breakfast spread was simple but still good. could be better if they serve more authentic Hong Kong food. my only complain was the shower curtain which floats in and out while the shower was on - maybe a heavier material as shower curtain would be better. but overall i enjoyed my stay @ luxe manor and would certainly be back when the price is right.
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Thomas C. Families with young children Hong Kong, December 3, 2015
Nice hotel to stsy!

Location , design and service
9
Very pleasant ! Worth the money!!
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Tan S. Groups Malaysia, December 3, 2015
Luxury Hotel

Clean Room, Comfortable Bed and central location
8
Very good hotel with good location,Friendly staff and a bit of expensive.
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Winnie F. Couples Australia, December 2, 2015
Wf

Nil
6.7
Nil
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Ted P. Couples Philippines, November 29, 2015
Nice location and design

Location... Design... Price
9.7
Our stay is very excellent
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Lorraine J. Couples United Kingdom, November 27, 2015
Great Customer Service!

Colleagues on the front desk were superb and very helpful
10
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