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2015
Excellent 8.8
Based on 1241 reviews

Recent customer comments

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Excellent



based on 1241 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 8.7
  • Location 8.2
  • Room Comfort/Standard 9.5
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Daryl P.
Australia
July 18, 2016
The best of nostalgia mixed with modern facilities
We had the best stay in Majestic Hotel KL in the first week in July. We stayed in two rooms with our children in one room, and my wife and I in the other. the hotel has two wings - the Colonial Majestic Wing is the original hotel with rooms and designs that harkens back to the nostalgia of the 1930s with its suites, art-deco furnishings, silver service and butlers; while the new Tower Wing is a thoroughly modern hotel with contemporary furnishings, facilities and mod-cons you find in any well appointed five star hotel. The two wings are directly connected and guests are free to wander between the various parts of the hotel. We stayed in the new Tower Wing. The customer service was exemplary, the breakfast buffet was delicious and splendid with seven different cuisines on offer, and the rooms were sumptuous with comfortable beds and a full-sized bathtub which was the central feature of the his & her bathroom. We spent our afternoons exploring the colonial wing of the hotel after a lazy breakfast. There are so many nooks and crannies in this hotel where you get the feeling of living in yester-year in places with names such as the library, the smoke house, the screening room, the drawing room, and the orchid conservatory. High Tea is a highlight of the hotel, and we enjoyed long afternoons in the Tea Lounge with English Scones served with Darjeeling or Earl Grey tea, along with sandwiches, cup cakes and meat pies. The staff in both the new wing and colonial wing were all friendly, and displayed levels of courtesy and service that made our stay all the more pleasant. Especially, Johnnie the barman at the Smoke House who took the time to help us view 1930s black & white classic movies. Located directly opposite the old Railway Station (itself a heritage building built in late 1800s in the neo-Moorish architecture style), and a 5 minute free hotel shuttle ride to the new Central Station(and the Nu Central Shopping Mall), the Majestic is smack bang in the old heart of

Umi L.
United States
July 18, 2016
Excellent
Really nice hotel

Zarina B.
Malaysia
July 18, 2016
Below expectation
Not value for money. Not kids friendly. Customer service needs improvement. Dont expect much, cant even give me an extra 30 min late check out. Dissapointing!

sachini A.
Malaysia
July 17, 2016
Good stay at hotel majestic
Love the concept, don't like the pool much and their roof top garden and the coffee cups and teaspoons in the room was still stained from previous guest in the room

Jacqueline C.
Brunei Darussalam
July 16, 2016
fanstastic bell boys
i say the service from the concierge is super good. the food can be alot better esp at the colonial cafe

JAMES T.
Malaysia
July 16, 2016
consistantly good hotel
my colleagues who was booked into this hotel liked everything about this hotel

JAMES T.
Malaysia
July 16, 2016
good clean hotel
value for money

Tan H.
Malaysia
July 15, 2016
A Fantastic Trip
Room was spacious, clean, comfortable, and clean. The staff give us a flower which surprise me and my girl friend as they are aware it is our anniversary celebration. We were enjoy and thanks for the romantic trip.

srishailam S.
Australia
July 15, 2016
Review
Excellent

Eric S.
Malaysia
July 14, 2016
best hotel in kuala lumpur
6 stars hotel.