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2015
Excellent 8.9
Based on 1185 reviews

Recent customer comments

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Excellent



based on 1185 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 8.7
  • Location 8.2
  • Room Comfort/Standard 9.5
  • Staff Performance 9.0
  • Value for Money 8.8
  • Food/Dining 8.3

Teng O.
Malaysia
June 19, 2016
Great Location and great food
Once again this restaurant delighted me and guests on food. I was a bit disappointed in the service of a particular waiter though

Yap S.
Malaysia
June 18, 2016
good for business traveler
nice hotel

Nic Y.
Malaysia
June 18, 2016
Outstanding
Perfect in every way from the minute I arrived till I left. Truly outstanding by world standards.

Kim W.
Malaysia
June 17, 2016
Excellent
Had an enjoyable stay. Will be back again

Kim L.
Malaysia
June 12, 2016
perfect getaway
Convenient place to have a day getaway from work and home

Erleen J.
Malaysia
June 09, 2016
Parking needs to pay
Im kinda shocked when a 5 star hotel doesnt provide free parking services to the in house guest which more than 2 cars.

DK M.
Brunei Darussalam
June 09, 2016
Excellent hotel
Only complaint was during check in where the staff initially informed me that my booking was without breakfast eventhough I had paid for the breakfast and showed him the AGODA voucher which confirmed this but it still took him a while to get this verified because they had two bookings under my name. I had to show him that the other booking was cancelled and it was confirmed in my AGODA account. I believe this was a matter between the hotel and AGODA to sort out and unnecessary stress for me. Apart from that, the room was huge with a comfortable bed and I love love love the bathtub which had a tv right in fron of it. The double sinks was also very useful so my husband and I can use one each at the same time. :) We asked for a corner room on a high floor so was assigned with one on the 14th floor which was lovely. However, the tv was broken (no sounds coming out of a number of channels) but since we were mostly out and about, we did not bother to complain about it. The hotel is located about half an hour away (by walking) from the Bird Park past a beautiful mosque which I highly recommend to go visit. It was lovely communing with nature eventhough you are in a busy town. The free shuttle service was excellent. I would hope that they can accommodate a later pick up time for MidValley though as 8pm is quite early but at least we managed to catch the KTM train (Bandar Raya stop) back to KL Sentral where we caught the shuttle back to hotel again. Another note is to use the KLIA Express when you head back because at RM55 per person per trip, it is made worth to use due to the fact that you can check in at the counter so your baggage can be checked in direct to your flight and you may also receive your boarding pass straight away! KLIA Express only takes half an hour to reach the airport so giving you ample time to shop at the airport !

Low L.
Malaysia
June 08, 2016
Watsons HWB Award 2016
Setting up for Watsons Event

Suki H.
Malaysia
June 07, 2016
Not bad
Like the bathtub and the deluxe king bed. Breakfast choice so so, thought of more choices, e.g.: spagetthi, and some foods are not refilled.

Ko W.
Malaysia
June 06, 2016
Lovely stay
Great breakfast buffet!