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The Majestic Hotel Kuala Lumpur

No.5, Jalan Sultan Hishamuddin, City Centre, KL Sentral, Kuala Lumpur, Malaysia 50000 (Show on map)

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Area: KL Sentral Number of Rooms: 253

Recent customer reviews

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Excellent

8.9

based on
110 reviews

881 reviews in English

Value for Money
8.8
Location
8.3
Staff Performance
9.0
Hotel Condition/Cleanliness
9.5
Room Comfort/Standard
9.5
Food/Dining
8.4
Solo travelers (110)
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Jane M. Solo travelers United States of America, February 1, 2016
Hospitality!

Very good on getting the little things right, fast response if anythingl wrong, thoughtful services such as shuttles, library, accommodating housekeeping sked
9.7
Attractive hotel with fine staff.
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Kristen Z. Solo travelers Canada, January 31, 2016
Perfection

Staff, comfort, details
3.3
Great stay, excellent room, super staff service.
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Woon W. Solo travelers Malaysia, December 25, 2015
excellent hotel!

environment best, service best
9.7
pleasant! nice! great! no negative point from me
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Benoit J. Solo travelers United Kingdom, December 25, 2015
Great architecture

Comfort, design, staff response
7
The stay as a whole was very good, rooms are very comfortable. Whenever reception or concierge were contacted the response was prompt and efficient. At check out times however, reception had a huge queue to contend with. Most of the negative feedback has to go to the food and beverage department. I stayed 3 nights and every morning the queue to the breakfast buffet was ridiculous. Tables were not being cleared systematically whenever ppl were finished which meant that the front desk kept telling ppl that there were no tables available eventhough loads were empty. Although all staff (no shortage of staff) looked very busy there seemed to be no system or coordination in place. I felt that the hotel were unable to cope with the amount of guests.
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Yeong S. Solo travelers Malaysia, December 12, 2015
Great Hotel

Clean, friendly and comfortable
9
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Suah L. Solo travelers South Korea, December 11, 2015
Great hotel, just one thing was not satisfied.

fine bedding, bath, location
9.7
Overall it was great, I would use it again for my next trip with family. Though the famous tea time cafe from 2-6pm was fully booked, I had to come back next time. I wish the person who was servicing on the tea time cafe holding reservation chart talked to me in nicer way, instead of trying to kicking me out of the tea cafe so quickly saying there is no room.
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Jeremy T. Solo travelers Singapore, November 29, 2015
Fantastic Stay

Junior Suite, free shuttle buses, Prompt attentive service
10
Great stay! I liked the Junior Suite. Modern and cosy. Every request for service was met instantly and fulfilled within 5 minutes. Big plus is the shuttle services.
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Hishamuddin A. Solo travelers Malaysia, November 18, 2015
Food Location

Near Klrca and dataran merdeka, spacious room + butler
10
Excellent...got to unwind at The spa for traditional massage The night before Exam at KLRCA
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Lim B. Solo travelers Malaysia, November 17, 2015
Not up to par

Location, food, cafe
6.7
Fairly poor, my check in time is after 5pm. Bathroom is dusty and not clean. Bed is overused and sunken even it still looks fine.
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Suffian T. Solo travelers Singapore, November 15, 2015
A wonderful experience

The amiable staff, the attention to details and the luxurious quality of the rooms
9
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