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Excellent 8.1
Based on 626 reviews

Recent customer comments

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based on 626 reviews
  • Cleanliness 8.4
  • Facilities 8.0
  • Location 7.5
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for money 8.3
  • Food/Dining 7.5

Isao M.
February 03, 2012
Quiet and very very nice staff
Balinese style......... spacious and very attractive
hospitality is "over the top". buda makes dining a pure pleasure. because of the shuttle going downtown the out of the way location is manageable. the 3 pools are all nice for swimming.the gallery was never open when we tried to go in.

Lee F.
February 02, 2012
Lovely hotel and good service
room design is classic but a bit smelly and not much choice for breakfast
Good that hotel has provided free shuttle bus to city area for food & shopping.

Kerys B.
January 31, 2012
Very nice clean and friendly hotel
All the swimming pools were just lovely
i really thought this was a lovely hotel with really friendly staff, with a very laid back feel with services to help you unwind or help with organising tours which were great.

Darren T.
January 30, 2012
Absolutely fantastic hotel
Very large open and romatic plan rooms, excellent service, beautiful grounds, great breakfast, nice pools
This place was a true gem. The rooms were very large and spacious with a romantic open plan. The grounds and pools were magnificent. However, the hotel is a bit of a hike from Ubud centre (although there is a regular shuttle bus). We walked it once but wouldn't advise it as taxis and scooters are a very cheap option. Service levels were excellent and staff very responsive to our every request (even helping carry/walk a drunk friend to our room!). Anyone thinking of going to Ubud should consider this hotel - magnificent.

Vivian L.
United Kingdom
January 23, 2012
Lovely Quirky Hotel
Value for Money
Nice quirky little hotel. Location not central but shuttles available to Uhud centre.

Russell M.
January 19, 2012
Quiet location with friendly sevice
position, friendly staff,
very comfortable room, very quiet and pleasant surroundings, staff extremely friendly and so very helpful. Access to Ubud town using Hotel bus not a problem.

Ronald R.
January 17, 2012
Excellent romantic stay
Lush gardens surround with frendly smiles
My wife and I found this hotel very relaxing with it lush gardens & friendly smiles from the staff, who were eager to ensure your stay was memorable. Food and services were excellent. The environment was a cross of old Balinese & French provincial, so you can go back in time. Three out of the five days rained continually but this did not damper our stay. We we privelaged to be entertained by the local frog and gecko symphony, it was outstanding. The massages were excellent and the staff were very friendly and professional. We had many laughs with the staff after taking the time to learn some basic Balinese. We would highly recommend this resort if you want to relax & recharge you batteries. A free bus shuttle is provided daily at scheduled times to and from Ubud.

James O.
United States
January 10, 2012
Thoroughly luscious!
Rooms, location, art, beauty, spa..
this was a wonderful choice for my vacation! the room and grounds were plush, the staff were eager and helpful, the spa was fabulous and i thoroughly enjoyed myself. they went out of their way to help when i lost my credit card. my only suggestion for improvement would be to work on service in the restaurant and maybe rethink the menu some -- both were a bit all over the place. the good thing was that they were training a lot of staff (great contribution to the local economy i'm sure). i would highly recommend and i hope to visit again soon. every time i came back to the hotel, someone rang the gong in front -- made me feel very regal. cheers and enjoy!

Tony M.
United Kingdom
January 08, 2012
What a lovely surprise!
Gardens, pools and rooms.
although located 15 minutes from the centre of ubud, the regular shuttle bus keeps you in touch. the plus being that you are away from the hustle and traffic. the setting is tranquil, descrete and and beautiful. our room was a huge suite set in a semi private garden, with direct access to one of the 3 pools. the staff are well trained, friendly and attentive. the breakfast is good and available to 11am. the owner is clearly an art lover, with much of her collection on display around the rooms and grounds. i wholeheartedly recommend this's a true 4-star gem.

moh C.
January 05, 2012
Lovely grounds
Walk about and enjoy the garden and water
didn't quite know where we would end up as the ride from the airport took more than an hour. the one way complimentary transport was very much appreciated as we would have been absolutely lost with the rather messy arrival at airport. pleasantly surprised to arrive at the hotel as we were well received even though it was about 9:30pm. the dining room was still open and we had a very good indonesian bali dinner, we dare say the most enjoyable. the cottage we had was very well appointed and comfortable even with the phone not working to contact reception. the spa was disappointing as there were only 2 persons to attend to the house guest and we fad to wait till the next available slot at 7pm. location wise it was perfect for us ad it wad very near places we wanted to visit luke galleries arts and crafts and good eating spots. we didn't venture to the ubud town as the roads were congested.