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The Mansion Resort Hotel & Spa

Jl. Penestanan, Sayan, Ubud, Bali, Indonesia 80571 (Show on map)

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Area: Ubud Number of Rooms: 95
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
603 reviews

Value for Money
8.3
Location
7.5
Staff Performance
8.4
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
7.5
All reviews (603)
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Anne-Sophie D. Couples France, August 3, 2014
Quirky hotel and decoration

fun decoration, lots of pools and place to seat, breakfast
6.3
Huge domain with many pools and different atmosphere, quirky decoration of space. Our rooms were 3 stars like hotel definitely not 5 stars. Breakfast is ok, 2 different space to take it. Not very good value for money overall.
Families with older children July 23, 2014
Eclectic resort, great customer service

Ellie, the manager and the customer service
7.3
Our stay was Ok. The cleanliness of our rooms and the condition of the grass could have been better. We found a toe nail on the bath room floor when we checked in and the grass in front of our room had a big bare mud patches that should have been maintained better. The breakfast buffet was adequate but one would expect a better effort from a resort hotel. We had dinner there and it was excellent. We travel to Bali about three times a year and base our review on other hotels and resorts that we have stayed at in Ubud over the years.
Bonnie L. Solo travelers Canada, June 8, 2014
good value for money, gorgeous rooms, friendly

room size and decorations, price, location for nearby wedding
8.7
It was really great value for money, the rooms were as nice as a 4 star hotel, nice drapes over the bed, large room with decorations, friendly staff. Faulty toilet but staff was really attentive and quick.
Weiwei Z. Families with young children China, April 3, 2014
excellent

great pool, great mountain view, tranquility.
9.7
great experience, will stay again for sure.
Allan S. Families with young children Denmark, March 18, 2014
Nice garden but old smelly rooms

Garden pools size
4.3
The mansion has one of the loveliest gardens with 5-6 great pools and if you dont care about the rooms this place is excellent and romantic. The rooms though If you have those are very bad. The room was smelly and the bed was hard like a rock. We have been in many hotels in ubud and this one is defienetly not worth the money if you care about the room.
Kok C. Couples Malaysia, February 16, 2014
Comfortable stay.

Comfortable bed, great environment, good breakfast.
7.7
Overall is good but there's a lot of mosquitos, room wifi not stable. Value for money to stay a night.
Meifeng X. Couples China, January 10, 2014
beautiful but price high and transport not good

service, hotel design and management
5.7
good experience, the hotel is really very big, took us 1 hour to go around, but the location is far from Ubud center, must take the shuttle bus or taxi, not convenient
Dominik K. Couples Germany, January 3, 2014
good location, middle class hotel

friendly and helpful staff, the garden area and pool, proximity to Ubud
7
- staff is nice and eager to help, allowed us to change room after one night - rooms with nice design but updating could be done - no mosquito nets unfortunately, would have been really useful. The room we moved to after the first night had one but did not cover the bed fully and hence did not do the job. - internet not strong in all areas and non existing in our room - breakfast was ok but not special - close to Ubud, only 10 minutes by scooter (which can be rented for 40K-50K IDR per day) - nice garden and pool area but covers on sunbeds could be cleaner also some of the curtains they use as space dividers or as decorative aspects. - Gym exists of only two machines which are not worth mentioning - Spa is nice but very high price for the area. Generally an ok hotel in a good location with nice garden areas to relax but should be considered standard level and was slightly overprized.
Giavanna P. Solo travelers United States of America, December 31, 2013
Mediocre

The grounds are beautiful; the pools are nice; the staff is friendly.
3.3
Not worth the money. They offer vans and car transportation to the center of Ubud at no charge, but if you want to go into town in a taxi, they overcharge. The hotel is not walking distance to the center of town so you're kind of held captive. The staff is very slow. Very, very slow. English proficiency isn't great. Rooms are dull and plain. Unless you are paying for the very expensive rooms, you have no in-room coffee; you have ask for a hair dryer (you may or may not get it with an hour); there are no balconies or patios on the standard rooms. The walls are paper thin so there is no privacy and you can hear everything from the surrounding rooms (voices, TV, etc...). I won't stay here again if I travel back to Ubud. If you are interested in exploring town, joining group tours, being on your own schedule - don't stay here. If you just want to sit by the pool all day and go to the spa, then it's fine.
Shu N. Groups Singapore, December 29, 2013
Great, will come back again

Staff was really friendly and helpful and attentive, love the room, picturesque garden
8.7
great, really enjoyed it. the stay was comfortable and luxurious

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Customer Reviews - The Mansion Resort Hotel & Spa, Bali

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