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Very good 8.0
Based on 518 reviews

Recent customer comments

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Very good



based on 518 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.8
  • Location 8.5
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.6
  • Food/Dining 6.8

Alan T. from Singapore
Solo travelers
Stayed 2 nights in March 2015
Great location but need a more distinguishing sign
Location, free mini bar and free phone.
Generally enjoyable. Phone with data service is a bonus and highly useful.
Reviewed March 22, 2015

jae P. from South Korea
Business travelers
Stayed 2 nights in March 2015
Not bad
Employees were great.
Reviewed March 19, 2015

Heather S. from United States
Couples
Stayed one night in February 2015
Boutique, nice color scheme and view.
Location, view, originality
Short stay with decent breakfast included. Lovely large bed with bathtub. Would stay again for a better price.
Reviewed March 12, 2015

LEI L. from Portugal
Business travelers
Stayed one night in January 2015
The Mercer Hong Kong
Many restaurants around the hotel, near MTR, near Ferry Terminal
Reviewed March 10, 2015

Christian G. from Germany
Business travelers
Stayed one night in January 2015
Nice hotel for business travellers close to Centra
Close to MTR, Central and Airport Express in Walking Distance, nice clean room
The staff was very nice and helpful, They arrange early check-in on request and the room is clean and very comfortable. The booking package included free usage of minibar!
Reviewed March 10, 2015

Nigel L. from Malaysia
Business travelers
Stayed 4 nights in February 2015
Excellent and convenient!
Location, service, value for money
The hotel itself was good. I have no complaints except housekeeping overlooked refilling a couple of items (all important coffee fix), once. On check-in, the reception was accommodating enough to allow us to check-in just slightly (1 hour) earlier and they were highly courteous. The reception offered to hold our bags whilst waiting for the room to be ready. The room was larger than expected and comes with complimentary mobile (free calls to selected countries and free wifi which you can tether for use with your own mobile phone). The hotel itself has free wifi as well. Both have decent speeds. The bathroom was equipped with a shower head, a rain shower and a bathtub. The kitchen has a minibar (complimentary), a Nespresso coffee machine with 3 capsules complimentary per day, a wide selection of teas from which to choose and a microwave oven to heat up food. The room has a dining area, living area with couch and a separate bedroom with study table. The plug points are 240V and thoughtfully provided with a multi-point gang socket (if you have many chargers) and includes 1 converter. Two 42" LED TVs can be found in the room. The living room unit has a DVD player attached to it. The room itself has views to the north and the west but the view is nothing to shout about. You just see other buildings. No views of the harbour are available from this hotel but does not make the stay any less comfortable. Breakfast spread was rather limited but an (weak) effort was put in to vary the range offered on a daily basis which proved to be rotational over a period of 5 days. The bacon (Pork) and scrambled eggs were a standard feature. The hams and the cheeses were rotated. There's Dim Sum available as well as breakfast cereals and also a small salad spread. Overall, the food is satisfactory. Overall, the stay was good! Outside noise eg. roadworks, road cleaning and traffic was not heard from up on the 17th Floor.
Reviewed March 06, 2015

Yong H. from Hong Kong
Couples
Stayed one night in February 2015
good location and near sheung wan MTR
good location and near sheung wan MTR
Reviewed February 19, 2015

David K. from Belgium
Families with young children
Stayed 4 nights in February 2015
Very Disappointed
I left 30 minutes after checkin I was so disappointed, I travel very frequently to Hong Kong and at this rate you can get much better. There is barely no reception, no help for the luggage, no service !! rooms look worst then on the picture. Big Disappointment, they won't see me there anymore !!
Reviewed February 16, 2015

jiaxin M. from Singapore
Groups
Stayed 3 nights in February 2015
Superb Location!
Location , Space/Size , Comfort
Value for money, superb location, very decent room size and amenities , near a lot of good food options!
Reviewed February 10, 2015

Stanley T. from Australia
Couples
Stayed one night in February 2015
Great value for Hong Kong
Free phone room upgrade breakfast
Reviewed February 08, 2015