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Excellent 8.7
Based on 3739 reviews

Recent customer comments

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based on 3739 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for money 8.5
  • Food/Dining 8.1
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Cindy O.
September 19, 2012
Go to hotel for 1st timer in Phuket
Modern, clean design...good service, nice breakfast, close to beach and entertainment
This is our 1st time in phuket, and we came in the beginning of rainy season. Love staying in this hotel as its very comfy to just relax at the hotel when its raining, yet close to the beach aand entertainment when sun is back. Love the hotel, will come back and recommend!

Nora M.
September 17, 2012
Very friendly, customer centric hotel
Helpful staff. Nice atmosphere.
The hotel atmosphere is relaxing and assures a pleasant stay. The hotel staff is very friendly and helpful whatever request you have. They're very customer centric and remember your preferences even in the smallesz detail. The food is excellent especially considering the price.

Alex Y.
September 17, 2012
Great location and great value
Great location
recommended for big group of friends, the location is fantastic yet the hotel is quiet and relaxing. just round the corner is the beach as well as the shopping belt. the amenities are not fantastic but more than enough to satisfy a seasoned traveller. highly recommended for its size and class.

Jean P.
United States
September 16, 2012
good service, but mediocre location/ room
nice staffs
There was construction going on around the hotel, which was all I could see outside the balcony. When I first walked in to my room I thought it was nice and clean, but after more closer look, I've noticed some not so pleasant stains on the couch and the headboard of the bed. But I was just too tired to ask for a new room (all the same type of rooms were full anyway). Staffs were very nice and supportive, though.

September 14, 2012
Great hotel with amazing service
Lobby and room balcony
Loved the rooms and the service. Great pool. The breakfast can be better, not too much to choose from. Rooms were a bit dark and was missing a work table. Overall had a great 2 weeks trip and would definitely stay there again..

Naomi H.
September 12, 2012
Clean and neat hotel
great location, excellent facilities and great customer service
Enjoyable stay at the Nap Patong. This is my second stay here in the same year!! I love the location and clean rooms for the price. The facilities are great including the pool, bar and spa.

christophe G.
September 12, 2012
Very nice hotel but they messed up our booking
very nice deluxe rooms, great breakfas and some nice staff but...
I was really upset at check in. I requested a double bed and they booked us a room with twin beds telling us there was no availability which was not true since I could see later on on Agoda. No way to change before the last night of our 3 nights trip there. I asked for an upgrade and the receptionist told me that I would have to pay for that. Very rude. Otherwise, the hotel is really nice even if surrounded by other buildings constructions and not in the nicest part of Patong.

cheong C.
September 11, 2012
spacious room with large balcony
good location
hotel is quite new and clean. room are spacious with large balcony and the room I stayed in is facing pool which is windy and nice, but the only setback is the sun shine direct to the balcony is very hot in the afternoon (so virtually it is unusable during this time, unless for cloths drying). we do enjoyed the free wifi service provided in the room and it speed is reasonably fast too. a plus point for those with 'i' phone, where a charger / speaker is also provided. staff service and response is good and friendly, but don't ask for extended hour stay, they won't's their policies (according the the front desk).

mesfer A.
Saudi Arabia
September 11, 2012
so simple yet so good
it all lies in its simplicity , breakfast, very quite
I guess in Phuket you need something near the beach and , for us, something quite at night to catch on sleep . the nap Patong was what we're looking for !! rooms were little bit tiny and mosquitos were biting me so bad when having breakfast , other than that hotel is very nice.

Man Y.
Hong Kong
September 10, 2012
Great Service with smile
Good services
The service was good, everyone there working with smile. The room was ok but the water pressure was too weak. When I raised out the problem and they free upgraded me. The hotel near to the beach( less than 3mins) but a little far from the shopping mall ( 10mins) . The lights in the room are not enough so a little bit too dark.