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Excellent 8.7
Based on 3726 reviews

Recent customer comments

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based on 3726 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

Theng L.
May 14, 2012
Great location, staff are friendly
Breakfast was good
Great location! Close to shops and beach! Very nice and friendly staff, they were helpful. Breakfast was good!

Eddy Z.
May 14, 2012
So far the best hotel in Bali !
Stylish layout design of achitecture...simply a artpiece!
Was really impressed the moment i step into the hotel. Everyone was just very welcoming, lots of greetings & smiles. Service was good, room extremely big, comfortable, near to Patong Town (walking distance) overall was just perfect! I will recommend this hotel to everyone out there...sure i will come back again...

Julian W.
May 13, 2012
Lovely hotel to stay in Patong, Phuket
Modern look, great customer service, cleanliness and quiet location
The stay at the Nap Patong was great. The hotel is very modern looking and is kept very clean. Every time I walked back to the hotel from going out I felt a great sense of comfort when walking into the lobby. As cheesy as that sounds, that is truly the vibe I get from the decor and manners of the staff. Overall a great stay. Rooms were clean, bathrooms were very nice. Customer service was great and everything was very clean. Especially the pool!

May 13, 2012
good loacation but so so service
free drinks in mini bar
the hotel use blue and white as its style, but the white sheet, white closet, white balocony chairs etc. are not that clean with different dirtymarks, which make the room not tidy and clean enough.

Gerald H.
South Africa
May 12, 2012
Good, modern hotel helpful staff
Clean, good restaurant well located
A really good hotel although our room was a little on the small side. Can be very noisy at times as there is a huge resort hotel being constructed opposite The Nap. Bathroom is good with a fab shower however very badly lit. beds are low to the ground with razor sharp corners on the base that managed to rip both our shins! Nice bar although the nightly cabaret was far too loud. The décor in the main restaurant is ridiculous. The table and chairs would only suit a six year old. Its virtually impossible to sit and eat properly. The interior decorator should be shot!

Nuttapol P.
May 12, 2012
Clean and Good Service
Good Service from reception officer and everybody. Climate is excellent even the hotel isn't close the beach, very clean room and beautiful.

R S.
May 11, 2012
Nice hotel, Nice location, Nice service
Well appointed and great location
We found this hotel one to stay in again. The location is just a short walk to the beach. Its just central enough to be in the heart of the shopping yet quiet enough to be peaceful. All the little details like friendly service accommodating restaurant staff and hotel amenities were spot on.

Hong Kong
May 10, 2012
Great location
Close to Patong Beach
The location is good, it's close to the beach and so many restaurants can be found near this hotel. In addition, the hotel room is confortable, however room cleaning can be better (dust was found near the desk lamp). The services provided by hotel are good too, the staff are nice and professional.

Jeanette L.
May 09, 2012
Clean hotel
Love the private balcony and short distance to the beach
friendly staff and cosy room. love the comfortable bed and private balcony. choices for breakfast is quite limited so it will be great if there are more options.

patricia W.
May 07, 2012
service with a smile
clean, well-located
friendly service - from reception to restaurant staff. breakfast was more than adequate although the coffee could have been better. my room was lovely although i could not see the sea; still, there was a very comfortable balcony with plush cushions to loll about on and read on a quiet afternoon.