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2015
Excellent 8.7
Based on 3704 reviews

Recent customer comments

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Excellent



based on 3704 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Staff Performance 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

Harry A.
Denmark
May 05, 2012
Top quality hotel in Patong
.
my wife and i stayed 7 nights at the nap hotel from april 9th to 16th 2012. we stayed on the 4th floor in a deluxe room, which was spacious and modern. free minibar and a well-working wifi. the gym was not spacious – but the equipment there was ok. we enjoyed the pool and the area around so much that we didn’t go to the sea. the buffet breakfast had a great variety and was of high quality. very good idea with juice-station with fresh squeezed juice, a delicious yoghurt corner and always smiling staff. the check in and out was smooth and quickly. we stayed at the nap on april 12th when a tsunami warning were issued. we were impressed to see how the staff and the hotel management handled this - for all – very uncertain situation with professionalism – and again 5 days later a smaller earthquake. as for the staff – everyone was polite, friendly and helpful to us. we love (and miss) the smiling faces – and the polite ‘ sawadee – greetings’ . we can recommend this hotel - and if we return to patong for our future holidays we would enjoy to take a nap at the nap again.

Lee H.
Singapore
May 04, 2012
Very clean hotel with lovely service and food
the balcony with the sofa
i would say me and my girlfriend enjoyed our stay very much, great furnishing, free bar drinks, service is great...

CHEN N.
China
May 04, 2012
just feel so so
convinient location
when we check-in at 2pm, the room still not ready, then we waited for half an hour, disspointly found that the room is smelly, and the sheet is dirty with some bloody things. the hotel is just ok of the clean and tidy. the location is a bit far from the malls but not far from the beach. the land right next to the hotel is busy with construction which made loud noise for a whole day except late at night.

Sumit M.
India
May 04, 2012
Lovely Hotel but pricey
Good Location, Neat & Clean, Amazing Breakfast!
hotel nap patong is conveniently located near the patong beach. it just takes 2 mins walk to reach the beach. the hotel is well maintained and the staff treats everyone well. the restaurant is beautiful but there are very limited vegetarian dishes on its menu. the hotel architecture looks great. rooms are well maintained but they are a bit pricey. we paid more than per night. location is good. nightlife restaurants are close by.

colin S.
United Kingdom
May 03, 2012
great hotel and service
location,food,rooms and service
the hotel was very good and the location was superb for restaurants and nightlife.the one bad point about the nap hotel was the disco,and the exceptionally loud music.this point should be entered into the hotel description for future guests.

TAT W.
Hong Kong
May 03, 2012
minimal decorated hotel with bad service
pool without crowds and kids
stayed two nights there because of quiet location in Patong. while checkin, nobody at lobby front to help luggage. the guy at counter first greeted us by "which hotel you looking for?". we reserved a king bed room but the receptionist gave a twin beds room without telling us upon arrival of the room. ok fine we were too tired to complain. second day came back in midnight and found the air conditioner was not working. called and technician came and tried to fix in and out for an hour but failed. finally the front desk called us and claimed unable to fix and asked us to move next door at 1:00am. woke up by a call at 10am from front desk, and a woman asked us to pack immediately and move back to previous room because they need to clean up this room for other incoming customers. what a surprise?and I asked why not cleaning up the previous room instead of asking us to pack all in sudden? in fact the hotel wasn't full at all! finally at checking out, a male front desk guy said sorry about that incident. but it's too late to do anything when the guest is leaving. anyway location is ok and takes 10mins walk to hot areas. but next to a new hotel site under construction. very noisy all day and you can see they are working right in front of the pool. room is small and mostly without bathtub. air condition is in controllable.

Altangerel D.
Mongolia
May 02, 2012
Great hotel great rooms great location
Clean and comfortable rooms, Free mini bar, Swimming pool, and everything.
this hotel is really nice, its located almost on the beach. you can grab you towel and swimming suit and walk about 200m you will be at the beach. the mini bar was free you can drink everything in it without worry. wi-fi was really good, and you can use 2 imac located in library and do anything you want. breakfast was really good and delicious. and there is a travel guide located next to library you can rent a car or rent a taxi with driver, and you can find travels for tourists from it. i love this hotel and when i go back to phuket again sometime i will stay this hotel again.

David A.
United Kingdom
May 01, 2012
Lovely Hotel, Staff friendly and obliging.
very comfortable rooms, cleanliness, friendly staff, proximity to beach
I enjoyed the stay as the hotel was not massive and the staff were very obliging. The hotel is quite new and very well maintained. Breakfast was great every morning and as the hotel was not too big, you didn't have to queue for everything.

Chaturange A.
Australia
May 01, 2012
Lovely hotel
Modern design, clean, friendly staff, nice pool
Loved this hotel. Highly recommended! Staff were very helpful and friendly. The hotel is clean and in a good location. It made the stay in Patong worthwhile!

Samuel G.
Israel
May 01, 2012
Lovely hotel
Location
new hotel,very nice rooms,small pool, breakfast menu very limited. no flexibility on hotel staff, wanted to stay another day and was told to accept a small room with twin beds even though hotel had many empty larger rooms.