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2015
Excellent 8.7
Based on 3704 reviews

Recent customer comments

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Excellent



based on 3704 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

SU J.
Taiwan
September 16, 2014
High C/P value hotel at patong area
great view at higher floor room, big shower room with bathtub, quiet but walking distance to beach side and shopping area
my friend and i actually booked grand superior room type for four days, but when we checked in at first day, we got a room on second floor which is directly opposite to pool. Because we preferred more privacy and asked hotel to change a room for us but unfortunately they have no other room on that day, but they promised to change for us on second day. On second day after we returned back from our diving course, due to their negligence, they gave us a room which was occupied by other guest. That is definitely the most embarrassed thing because the guest came out to say that your guys came to the wrong room. After that hotel decided to upgrade us to day dream deluxe room which is much bigger and more comfortable. we were very satisfied with the compensation from hotel to show their sincerity. Breakfast here is ok with the quality and standard. Location is very convenient to beach side, Patong town, restaurant and bar area but quiet since it's not at main road. For the price and quality, i think it's good enough compare to my past travel experience in Thailand.

TSANG S.
Hong Kong
September 15, 2014
Average but value for money
Value for money of daydream+massage package; Comfort & Clean; Not too far from Patong center
60 mins massage treatment = 15 mins changing & waiting + 45 mins massage. Electricity & Water stopped for 15-30 mins in the morning when wake up. Lucky that water stopped after my husband just finished his hair wash with cold water (no hot water provided during electricity stopped), but I can only used 2 cups of dropping water to finished my teeth clean. We won't stay at this hotel next time when travelling to Patong.

Albert N.
Australia
September 15, 2014
Staff very attentive & clean hotel
Breakfast buffet, location, close to the beach
It was very close to the beach, loved the breakfast buffet as it had a wide variety of food to choose from. Upon our arrival, the staff provided some refreshments as we waited to be checked in. Very clean rooms and friendly staff. Would recommend others to stay here

CHOY S.
Malaysia
September 14, 2014
Relaxing stay
Location, Cleanliness, and Great staff
Good and relaxing. will come back again.

Angelien M.
South Africa
September 14, 2014
Comfortable stay during monsoon season
Location, breakfast, room
It was absolutely great! The staff are friendly. The hotel is well located and easy to find. Walking distance to the beach, Bangla Rd and Jungceylon mall. There are many restaurants nearby and no need to arrange transport. Our room was upgraded as we arrived and that was a pleasant surprise. The breakfast is good with a lot of different foods to choose from. The room was big enough and comfortable. Positives: Location excellent, clean hotel, modern finishes, aircon temperatures are true to the number, the hotel provides you with drinks (refrigerator) free of charge every day, swimming towels are provided, free high speed internet, great breakfast served from 6:30 to 10:30. Some of the negatives were: the movies are repetitive, cleaning staff might clean your room a little bit late. But all in all I will stay here again and definitely recommend this place to everyone I know.

Ching C.
Hong Kong
September 14, 2014
Excellent room
Room is fabulous.Nice view.Near Patong beach
This stay was celebrate our anniversary. my room i think is 1 bedroom suite, have a sea view. Room is fabulous, huge and clean.We can see the sunset if weather is good. Location Near Patong beach. This price can have this room its amazing. All the staff are very helpful. Only one thing should be improve, which is the breakfast just have a bit options. Overall i have a wonderful stay in here.

Wenty I.
Indonesia
September 13, 2014
nice, comfy and friendly staff
location, friendly staff, easy access
Awesome!

LAXMAN N.
United States
September 12, 2014
Frirndly Staff
clean, comfort and friendly
fantastic

Melissa C.
Australia
September 12, 2014
Really enjoyable
Location, comfort and cleanliness
Really enjoyed our stay here. It was a beautiful hotel, it good condition and was in a great location. The rooms were very clean and the staff were friendly. Highly recommend this place!

Ken L.
Malaysia
September 12, 2014
Highlight of the trip
1) The Service