arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.7
Based on 3728 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3728 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

Sophana R.
Thailand
May 29, 2014
Just a hotel in Patong Beach
Big Room, Big Room & Big Room
Really cannot find good thing except Big Room & Friendly staff. Check-in is slow. My room is so far. Just know later that it is the old building and renovate it. Location is also far from Bangla street. Shower fitting is also in bad condition, not user-friendly. Cheap brand. Hotel should invest more for the fittings especially shower. BF is soso, not so variety. But staff is quite friendly.

Adelya S.
Ireland
May 29, 2014
Great location,friendly staff
Location,value for money,cleanliness
Wonderful stay at the hotel with clean rooms,friendly staff and close to the city and beach

YANG J.
China
May 29, 2014
365 degree service
Staff attitude, clean rooms, well equipped
Great

Robert R.
Australia
May 28, 2014
Good but Room Allocation Disappointing.
Layout, Pool, Reception
Modern hotel with open reception. Room was small and very low lighting in bathroom. Room location was at end of building with no aspect despite it not being the cheapest selection. Also room could have been cleaner with refuse and dust clearly evident under divan. Pool area and food was good with later checkout obligingly given.

Muhammad R.
Malaysia
May 27, 2014
Nice and relax combined with excellent service.
Polite, Smile and Excellent Service
We had some issue at the time of check out as they wanted us to write a report saying that we the nap recycle bag was not there when we first arrived. We had to wait for about 30 mins for this to be resolved.

RONEN G.
Israel
May 26, 2014
nice n cozi
Close to shopping, far enough away from the noise, beautiful room
nice décor of the hotel. pretty quiet in the night

colin G.
Singapore
May 26, 2014
Comfortable room & close to the beach & eateries
10mins to beach, food & bar. Clean comfortable rooms.
Prompt check,in, wonderful service but could have done better to give us a better room. Ours was at the ground floor facing a wall..... other than that everything was good.... would recommend this hotel if u are Patong for its convenience

Lai T.
Malaysia
May 24, 2014
Great Location
Good Breakfast - Location -nice staff
Disappoint when check in. We are group vacation booking 3 rooms, request double bedroom (No), same floor (No). They should let us know after booking is not when we arrival. Very poor management. Finally, only can arrange same floor. Bad experience.

Raine K.
Singapore
May 22, 2014
Second stay at Nap and i'm very disappointed!
Location near beach, can't think of any.
I stayed at Nap Hotel during my first trip at Phuket, it was a pretty pleasant 2 nights stay so i decided to book the same hotel for my second trip. Never did i expect, it was a total disappointment! I requested for connecting rooms and even emailed to their reservation team to further confirm on that and this happened a month before my trip. Upon arrival, the front desk staff told me no connecting room is available. I explained that i had sent in request way before and i was not informed that connecting rooms were not available. And then, they said they will check again and let me know again. After a long day, we arrived back in the hotel but the staff still gave us the rooms that were arranged in the afternoon! I'm not very convinced that they had checked on this and it seems that there isnt any communication between the shiftwork staffs. To sum it up, for the first arrangement, our two rooms were separated one in the front corridor and the other at the end of the corridor. For the next couple of nights, we were put "opposite" of each other (well, it's actually diagonally). From this incident, i do feel that the service of Nap needs to be improved. For a moment, I felt disturbed with their attitude and the way they handled the situation. I wont go back Nap again as there are a lot more better hotels in Phuket.

Teng M.
Singapore
May 21, 2014
pleasant and quiet place in patong
powerful air-con, quiet, helpful staff
nice décor of the hotel. pretty quiet in the night which is good for a quality rest. free bicycle rental upon request! staff speak good English. Nam Spa is excellent, one-for-one massages in day (9am-12noon).