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2015
Excellent 8.7
Based on 3726 reviews

Recent customer comments

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Excellent



based on 3726 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

ONG L.
Malaysia
June 14, 2013
Good Location, near to beach & well design hotel
environment, location & breakfast

KWONG H.
Hong Kong
June 12, 2013
very nice place for relax
staff helpful, good location, relax
big room, nice services, spa price is reasonable, good wifi, nice breakfast, you will feel very relax in this hotel

Wee A.
Malaysia
June 12, 2013
More than just a lovely boutique hotel
the design, the friendly staff and the location

Alice W.
Malaysia
June 11, 2013
excellent!
friendly staff, nice room, good enviroment

Angie N.
Singapore
June 08, 2013
Beautiful and lovely place.
Room service, cleanliness and free services.
It was a good 4D3N stay at The Nap Patong with airport transfer available. All the staff were friendly to us except two. I do not remember their names but the issue occur when we were trying to get into contact with our taxi driver on the first day to the weekend market as he was late. I approached the check-in counter to see if they could lend us their telephone to call him. The guy looked at the name card funnily when I passed it to him and signal to call the number on it and he wasn't really understanding what I was trying to say. He then spoke to another staff (a lady with short hair cut) who was very rude and informed us that calling him would required 50 baht per minute! It was ridiculous. Then I told them that I will have to confirm with my cousin first. We decided to call that number and we reapproached the lady at the counter. After calling for 1.30mins , she demanded us to pay 100 baht. We couldn't believe what had happened and pointed out that it wasn't fair. She simply sigh at us with an irritated attitude and say 50 baht is okay. I am shocked to received this kind of service from the hotel! For the rest of the day, she simply gossiped with the other guy and whispering while looking at us. Thankfully, we don't see her on the next two days. I am disappointed at her service as she seems like a senior staff. Other than her, the rest of the staff were superb with excellent attitude and service towards us. Attending with great patients. The location is good but was not as near to Bangla Road and JungCeyLon shopping mall as we imagined.

shirley C.
Singapore
June 06, 2013
ok stay. Rooms are not very well maintain.
location & well access.

Gavin W.
New Zealand
June 06, 2013
A relaxed haven in the middle of down town Patong
the design, peacefulness, the staff
Outstanding in every way

Wai K.
Singapore
June 06, 2013
Spacious room and helpful staff
Helpful staff, central location and nicely decorated rooms
Excellent staff who are very helpful. Location is central to Patong beach, nightlife at Bangla Street, shopping at Patong area.

Ranjeeta K.
Singapore
June 05, 2013
my stay was great.
the staff were friendly, the hotel Is situated very near bangla road and Is very clean.

Suvarat M.
India
June 05, 2013
The overall experience was good, price a tad high.
Centrally Located, Smiling and Friendly Staff, Good Music.
Our stay was overall good. The Hotel is centrally located in Patong and very close to the Beach and Bangla Road(Night Life)area, with numerous restaurants closeby for all budgets. The Hotel construction is however very basic. It is a great place for a traveller to relax in a comfortable room at night and spend the day outside.The complimentary water and softdrinks every day were more than sufficient for a couple. The airport tansit in car was also reasonable amount. The staff at the hotel is good. They are cheerful and friendly as well as helpful. It's a place one can stay and has amenities in the room to make life comfortable.