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Excellent 8.7
Based on 3744 reviews

Recent customer comments

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based on 3744 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for money 8.5
  • Food/Dining 8.1
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Wong C. from China
Stayed 3 nights in April 2013
good service, relaxing and comfortable environment
good customer services, comfortable environment and a nice swimming pool
a new and modern hotel with nice design and environmental friendly facilities. The hotel provides a fast connection to wi-fi and good customer services. It’s really a good place for holidays and relaxing
Reviewed May 06, 2013

Si Q. from China
Families with older children
Stayed 3 nights in April 2013
Clean, modern styple hotel
Clean room, attentive staff, close to city
Reviewed May 06, 2013

Chia L. from Taiwan
Families with young children
Stayed 2 nights in May 2013
Cozy room, friendly stuff, nice breakfast
Cozy room, friendly stuff, nice breakfast
Reviewed May 06, 2013

Robin S. from New Zealand
Solo travelers
Stayed 3 nights in April 2013
Fantastic place to stay.
Great Staff, Modern clean rooms, nice buffet breakfast with freshly juiced juice
I enjoyed the stay at the Nap, staff were very friendly and helpful, rooms were modern and clean, and I got upgraded to a rooftop view which was fantastic, wifi reception was great, which can be an issue in other hotels. Also the buffet breakfast was yum with freshly juiced fruits on demand. It's a 10-15 min walk to bangla road where all the nightlife action is. Far enough away for a bit of quiet. I would recommend this hotel unless you wanted to be situated right next to bangla road.
Reviewed May 06, 2013

Chiu H. from Hong Kong
Stayed 2 nights in April 2013
Wonderful hotel with very nice hospitality
Location, hospitality and variety of food
Reviewed May 03, 2013

Lucy D. from United Kingdom
Stayed 5 nights in December 2012
A diamond in the rough!
Location, quality of service, brand new hotel.
This was our first stay in Phuket and we were recommended Patong. Unfortunately we went during high season and the place was absolutely heaving with people, let alone taxi services and tailors constantly trying to get your attention. This made us appreciate and use the hotel a lot more than we normally would stay in one during our holiday. The location of the Nap was perfect, it was within walking distance to all of Patong's nightlife and yet far enough away to not be disturbed by the noises, the street was not disturbed by any of the advertisement buses or party tuk-tuk’s that littered the main streets. The room was very clean and everything looked brand new. The bathroom was large and the shower was incredible, the water pressure was perfect and could be adjusted and there were no leaks from the shower head or the shower door. The bed was very comfortable and the room was large and bright. Our room’s patio backed on to a pool which was a lovely feature. The main swimming pool wasn’t used by many guests and thus made it very pleasant to be sat at during the day. You couldn’t hear any of the noises from the main parts of Patong which was pleasantly surprising. The staff were very busy throughout our stay but we never felt rushed, everyone served us with a smile on their faces and were very calm and handled everything smoothly for us. The breakfast was amazing and we spent Christmas Eve in the restaurant at night which again was of very high quality. We were treated to a buffet style Christmas dinner accompanied by a singing couple covering seasonal songs. They were very talented! Because we didn’t want to stay in Patong during our stay we visited the tour guide within the hotel and he was very helpful, you knew he wasn’t just there to rip you off and many times managed to get us little extras and showed how to go places and do things the cheaper way. He organised our trips to Koh Phi Phi and also a tuk-tuk ride to old Phuket town which was not part of his tours
Reviewed May 02, 2013

Mike L. from New Zealand
Solo travelers
Stayed 5 nights in April 2013
Luxury hotel in good location
Great location, very relaxing atmosphere, lovely open plan approach
Normally this kind of hotel would be beyond my budget but off peak deals are not too bad. This is a lovely modern hotel in a quiet location but within easy reach of the beach, shops and restaurants etc. The pool is good, breakfast is limited but tasty and I loved the open air restaurant. The room was very nice but the shower was very frustrating. Getting the tempearture right is impossible. Otherwise a great place to stay.
Reviewed May 02, 2013

Chak C. from Hong Kong
Stayed one night in April 2013
Room is big and clean. Staff is nice and breakfast is good.
Reviewed May 02, 2013

Edwin L. from Hong Kong
Solo travelers
Stayed 4 nights in April 2013
Service is good, Price is fair
Service, Clean, Close to beach
Hotel is clen , service is good and close to beach , 5 mins to beach 15 mins to bar street.
Reviewed May 02, 2013

Cathy W. from Australia
Stayed 4 nights in April 2013
This is where you want to stay in Patong
Extremely clean, you won't find a thing out of place. The restaurant has a huge range on their menu. Cheap cocktails
First time staying in Patong and we were very happy with this hotel. Great location, only short walk to shopping area and the spa is sensational - very reasonably priced. Couldn't get over how clean the hotel is. Will most definitely stay here again.
Reviewed May 01, 2013