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2015
Excellent 8.7
Based on 3700 reviews

Recent customer comments

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Excellent



based on 3700 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Staff Performance 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

7.3 Wendy T.
Australia
February 05, 2013
Attractive hotel in a good location
Location, architecture
this hotel is one of the newer ones in patong and is located a few blocks away from bangla road, which was what we preferred! only two minutes walk to patong beach. the hotel is clean and has great decor, and our check-in provided great customer service with delicious "welcome drinks" - tasted like fancy pineapple juice, but very delicious. the hotel staff were very helpful in arranging taxis and minding our bags. the only let down was that the hotel's food was not very good - we ordered room service and paid quite a lot of money (by thai standards) for very bad thai food. it was overly salty and not very authentic at all. however there is a free mini-bar which includes bottled water and soft drink, which is a nice touch. the hotel also gave us a voucher for "complimentary seasoned fruits" and we enjoyed that one afternoon, which was a small plate consisting of honeydew, dragonfruit and pineapple. it wasn't anything to write home about but it was still a nice touch.

10 Hao Q.
Australia
February 04, 2013
best hotel in town
brand new rooms, great internal fittings
great customer service, brand new rooms and modern fit outs

6 Hendrikus B.
Netherlands
February 03, 2013
Good location but poor rooms
Location
We had to be relocated to another room as the first one had some faults like the bed and bathroom. Breakfast was poor and the rooms small. Most staff very friendly; only reception staff was a pain as they have to charge your for every call they make for you. Very poor service. I wouldn't stay in this hotel again but I guess is one of the best options Patong has to offer. No reason to come back to Patong anyway. Once is enough. We stayed two nights but one would have been sufficient too...

9.3 Davoud N.
Switzerland
January 30, 2013
Great Hotel
Very nice room and great breakfast
It was one of the best hotels we had in Thailand. Very stylish and always felt comftable. Breakfast was absolutly fantastic.

8.3 Jia K.
China
January 28, 2013
hotel of design
boutique hotel
1. a little far from Jungceylon and bar street, Tuk-tuk will cost you 200B to there 2. full of design, but room is a little small

9.7 Albert N.
Australia
January 24, 2013
Great hotel in a great location in Patong
very new and clean
Great location within Patong on a not so busy street. All the shops are within walking distance and there is abundance of life nearby. The hotel is relatively new and the rooms are great. Very comfortable stay. Didn't use the pool as it was comparatively small but still found many things to do and see. Staff had excellent customer service.

7.3 LEE P.
Malaysia
January 23, 2013
Beautiful hotel at a great location
Modern design, clean & lovely
For breakfast, not much of choices, big room for improvement. They offered a room for shower after we checked out. If you check out at 12pm and your flight is at night, you can request for a room to shower before leaving to the airport in the evening.

9.3 sohee P.
South Korea
January 22, 2013
Neat and clean hotel
Modern style
The location is really perfect. It is not that far away from the malls and near to the beach. The hotel is really nice, too. Neat and clean and the workers are so kind to the customers.Breakfast was great. I definitely want to visit this hotel again if I have a chance to go to phucket one more time.

7.7 Ng A.
Singapore
January 21, 2013
A good hotel for couples
clean and spacious
I like the fact that every room has a balcony attached to it and the room service was prompt. Downside was that you couldn't get a good proper view of the sea due to it's location, even thought it's just 5mins to Patong Beach.

8.3 Zai C.
United States
January 19, 2013
Hip hotel and pretty good location
Clean rooms, people were very friendly
we stayed at the nap for 3 nights and we enjoyed it! the room was a decent size for a family of 4 (2 little ones) and they put a cot in for free as well. the location was pretty good- a bit of a walk with small kids to the jungceylon and all the good restaurants but it wasn't too bad. i suggest not to take a stroller/pram to shop or walk around the area though. the roads are too narrow and very bumpy. there are so many small shops that you can't fit a stroller in. the breakfast at this hotel was pretty good! they basically have the similar stuff everyday but they change it up a bit. we all loved the juices that they make right in front of you! the people at the hotel were super nice- especially to our kids. they remember our names and played with our kids whenever we go down to the lobby. it is so true about thai people love kids! our kids loved the attention the shower had a hot water pretty quicky, the bed was pretty comfy, the balcony area was nice and spacious. we'd go back again!