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Excellent 8.7
Based on 3728 reviews

Recent customer comments

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based on 3728 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

January 09, 2013
fantastic, great place!
nice and cosy environment.
good location, easy to move around by walking to your desire shop. many seafood restaurant and pubs. nice night view and the seaside is fantastic, especially sea sports.

Sherwin P.
South Africa
January 07, 2013
New hotel with good location
great location and good service
Excellent service and resturant. Close to the beach. Bathroom facilites are excellent, living space is small but perfect for travelling

January 05, 2013
Nice hotel with good facilities
Good location around 200 m from the beach and away from the crowd if you want it
We travelled in the middle of the holiday season (26/12/12 - 2/1/13) so expected Patong beach to be crowded. However, we were pleasantly surprised when we could go back to our hotel and be away from all the noise and the crowd for a relaxing time. We had a quiet and spacious room facing the pool. The air conditioning tended to make it a bit too warm or too cold but as a seasoned traveller I found this to be a problem at most hotels.However, as an engineer I find this hard to understand. With many people staying at the hotel breakfast tended to be chaotic and choice of food a bit poor given the rates we had to pay. We only had meals at the hotel a couple of times and both times the food took forever to arrive, however, it was good and well presented.

Stelios K.
January 03, 2013
A lovely hotel at a great location
Lovely Breakfast, big rooms great location excellent service
the nap patong is a modern chic hotel, in a really good location - 5 mins from the centre of town but far enough so you are not bothered by the noise. the rooms were spacious and comfortable. there was a small problem with our booking - we requested double bed but they did not have this request in the system but they were fully accommodating and we had a double bed for the whole of our stay. breakfast was rich and served 'western' and 'eastern' food. would definitely go back and would recommend. the hotel spa was also quite good, more expensive than the massages that the little shops offer in town, however, you receive more attention, private rooms, and away from the hustle and bustle.

Lee Y.
January 03, 2013
Awesome boutique hotel with good service
Best stay in Phuket ever.
I have to say, I was really impressed with the service and the room in Nap Patong. Spacious, and well-provided for, the room is definitely a good and condusive environment for you to rest and relax for your holiday. Service staff greets you with a welcoming smile every morning and night, and are always willing to help you with any questions for directions and recommendations. They serve a good spread for buffet breakfast too. Will definitely recommend you to stay here.

Sophie K.
New Zealand
January 01, 2013
Amazing hotel, great service, highly recommend!
Great location, amazing pool, beautiful rooms, delicious breakfast
Very luxurious rooms, great design, we had a pool at back door. The staff were so happy, friendly and helpful. Great balconies/outdoor areas on rooms. The hotel is on a quieter street, short walk down to the craziness of Pa Tong.

Jackson S.
United States
December 31, 2012
Sweet place in a great location
tour staff was great!
The staff at the tour room was absolutely great! They were able to help us find events for water sports, elephant riding, and the phiphi islands at a much cheaper price than listed on brochures. The prices were for the hotel residents only. It was great. Rooms were a little damp and stinky but very big and comfortable. The pool wasn't very big and it wasn't lit at night either. Breakfast was all your can eat. There were not many options but what they did have were good. Basic eggs, bacon, sausages everyday as well as an indonesian section that changes everyday. There was also an omlette stand where you could also get pancakes and good crepes made too.

GRant Y.
December 30, 2012
Modern Room, Good Service
Clean, modern, well catered, Helpful
A modern clean hotel. good amenities, gym, small pool. good breakfast, secure. 15 min walk to Bangla Road. 5 min to the beach. I would stay here again

Iwona K.
December 29, 2012
Superb hotel
Customer service, location, breakfast, ecological policy, attention to details, free soft drinks
This hotel is one of the best we have ever stayed in. Customer service was exeptionally good, with personal touches making it a more enjoyable experience, for example: we could leave our bags when we arrived early and on the checkout day whilst waiting for our departure time. After checkout we were offered the facility to have a shower at the hotel as we had to wait few hours for our departure from Phuket. Due to the hotels environmental policy we were rewarded with a gift bag for using their "turtle" no sheets changing indicator 3 times or more during our stay, which helps the environment. Soft drinks and water in the mini bar were free and they were replenished everyday. Many things were provided for our use, like beach towels, beach bags, iron and ironing board, robes and plug adapter. Breakfast was exeptionally good with very big choices changing everyday. Customer service was some of the best we have ever encountered. This hotel goes the extra mile to make people feel welcome!

Cheenang L.
December 29, 2012
Laidback hotel. Great vibe.
Nice staff. Good ambient.
Located at the end of Patong beach, which is quiet, this hotel is probably the best hotel along the Patong beach. No fancy design. This is pure maximizing of nature from the airy lobby and the use of natural light. I like the room. Nice. Everything is good about this place. I shall be back.