Above average 5.9
Based on 15 reviews

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About The New Benakutai Hotel & Apartment


Well-placed in the shopping, restaurants, business area of Balikpapan city, The New Benakutai Hotel & Apartment provides a most conducive spot for you to take a break from your busy days. The excitement of the city center is only 0 KM away. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Pertamina Hospital, Lake Labuan Cermin.

The facilities and services provided by The New Benakutai Hotel & Apartment ensure a pleasant stay for guests. Top features of the hotel include 24-hour security, daily housekeeping, fax machine, fireplace, free Wi-Fi in all rooms.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers an excellent variety of recreational facilities, including fitness center, outdoor pool, spa, massage, children's playground. With an ideal location and facilities to match, The New Benakutai Hotel & Apartment hits the spot in many ways.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • fitness center
  • spa
  • massage

Swimming & soaking

  • outdoor pool

For kids

  • children's playground
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • fireplace
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • nightclub
  • salon
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • fax machine
  • printer
  • ATM/cash machine on site

Languages Spoken

  • English
  • Indonesian
  • Japanese
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 70000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0 KM
Distance to Airport: 8 KM
Non-Smoking Rooms / Floors: Yes
Number of Floors: 8
Number of Restaurants: 2
Number of Rooms : 91
Time to Airport (Minutes): 10
Year Hotel Last Renovated: 2011
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Recent customer comments

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Above average

  • Hotel Condition/Cleanliness 5.3
  • Facilities 4.0
  • Location 7.3
  • Room Comfort/Standard 5.4
  • Service 5.5
  • Value for Money 5.9
  • Food/Dining 6.0

Daniel P.
April 03, 2016
Bad experience
I saw a waitress taking the dropped knife from floor and putting it back to the table for the customer without even cleaned it up. It made me lose my appetite. The quality is not good for a 4 stars hotel. Value to money was disappointing. The receptionist and the doorman were really nice.

kurniawan W.
November 29, 2015
Staff not well trained
Staff not concern to the guest especially operator they are worst in the word, they didnot care about guests question seems they have no willing to setve n work!!!

slamet V.
May 26, 2015
Overall ok
Strategic place, big room,

novy W.
April 18, 2015
good design
The check in was efficient and I appreciated the upgrade as I already stayed few times at that hotel

agus C.
December 08, 2014
Location in center of city
staff hotel is good, food breakfast variatif and location

Felix B.
September 29, 2014
Good Stay
Clean, good location, nice service

Johan W.
September 27, 2014
good design
The buffet breakfast was very good and was served early enough for us to be able to eat before catching an early morning flight

Lidya Y.
January 06, 2014
good location

mohammad A.
January 16, 2016
liburan keluarga
kolam renang luas
book via www.agoda.com

Ratnaningsih S.
May 03, 2015
diatas rata-rata
lokasi strategis
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