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The New Hotel West Lake

No 58 Beishan Road, West Lake District - West Lake Scenic Area, Hangzhou, China (Show on map)

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The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Lobby The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Interior The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Guest Room The New Hotel West Lake Hangzhou - Exterior
Area: West Lake District - West Lake Scenic Area Number of Rooms: 144

Recent customer reviews

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Very good

7.5

based on
73 reviews

33 reviews in English

Value for Money
7.0
Location
9.3
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
6.5
All reviews (73)
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Arthur H. Couples Australia, October 24, 2015
Grossly Overpriced With No Business Ethics

Location
4
Totally unsatisfied - room was not functioning,air conditioning was not working,lighting was not sufficient,carpet was dirty, etc. The hotel is being renovated with only 17 rooms available. I booked a lake view business room but got a backyard room with no view. The hotel explanation was that it was under renovation and most rooms were not available. I asked them why they did not inform customers of the renovation as one of my friends had just booked a room a few days earlier. They offered no reply. The service was poor with staff being indifferent to customers needs. Definitely not worth the money and not recommended.
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Alban W. Couples Australia, October 23, 2014
Location

Location location'location
7.7
This hotel has nothing to offer other than its location. Its staff is not moved even if you tripped.
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Issac L. Business travelers Australia, June 17, 2014
nice people nice food nice scenery

nice people nice food nice scenery
6
nice people nice food nice scenery
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Lin J. Families with older children United States of America, May 29, 2014
The hotel is beautiful but has no non-smoking room

Location, Historical background. View
8
The clerks are very helpful. The beds are way too hard!
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Gia H. Solo travelers Australia, April 11, 2014
Okay

1. Location, away from hustle and bustle yet right next to the lake 2. Better than expected breakfast 3. Hotel looks good on the outside, although it is slightly dated
6.3
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Chee F. Business travelers Singapore, November 13, 2013
Located directly in front of Westlake

Nothing so special. Its standard like any other reasonable hotel
7.7
Nothing good and nothing bad. If only I can purchase train ticket at the hotel would be a plus point.
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Annie N. Solo travelers Malaysia, September 29, 2013
fri 27 sep, not good

location, location, location
4
on arrival, fri 27th, hotel frontage historical and imposing. inside drab and in great need of upgrade. 1st set of rooms, 2 rooms offered, bedroom smelt strongly of cig and bathroom smelt strongly too, + no lake view. a change offered, again no lake view, did not smell of cig or bathroom smells but still had algae in bathroom. asked and got air freshner. could not sleep and spoke to staff at 1ish am and 7am the next day. sat 28th, view 3 sets of rooms, they wanted us to pay extra to change, resisted. then was shown 2 rooms, acceptable, on 2nd floor directly above front door, lake view through tree trunks and branches, but had view and rooms and bathrooms much better. breakfast choice very 'chinese' adn not good i dont think. i\ this hotel i would not recommend to anyone at all, unless rooms are completely redone, our final rooms were acceptable but bathroom with glass panel between bed and bath area, does not work, steams upband voyeur???!!!
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Annie N. Solo travelers Malaysia, September 28, 2013
amazing scenic view, amazing staff, amazing rooms

amazing scenic view, amazing staff, amazing rooms
10
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Chihyang N. Couples Taiwan, September 24, 2013
Excellent

Good location, friendly and comfortable.
9.3
Very good historical Hotel beside the west- lake. We enjoy the stay here.
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Chihyang N. Couples Taiwan, September 24, 2013
Excellent Hotel

close to the west lake, comfort and relax
9.7
Excellent hotel my parent have their 50 years anniversary and enjoy their service very well.
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