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THE ONE Executive Suites managed by Kempinski - Shanghai

No 601 FengYang Road (NanJing Road), Huangpu - People Square & South Bund, Shanghai, China (Show on map)

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Area: Huangpu - People Square & South Bund Number of Rooms: 244
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Recent customer reviews

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Fantastic

8.3

based on
265 reviews

Value for Money
8.3
Location
8.4
Staff Performance
8.5
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.9
Food/Dining
6.7
All reviews (265)
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Kia Y. Business travelers Singapore, July 23, 2014
Excellent 3-star accommodation

Decor, fit out and room amenities
6.7
This is one of the "best" 3-star accommodation I had stayed in. Don't be fooled by the 5/6-star decor and room amenities; you will not be bogged down by any of the "dreadful" high service standards that Kempinski is known for. At this hotel, you get to enjoy carrying your own luggage, nobody will bother you will greetings and a "perfect" 15-min wait at the empty front desk reception while the staff strolled slowly into his place with a grim face. No frills such as giving you directions on nearby amenities, morning calls, etc - everyone just mind their own business and give you total privacy by treating you as invisible. Want late check-out? No problem. You get 30mins, up to 12:30pm, not without any begging, of course. Otherwise, the system will automatically provide you a half-day charge of RMB500 if you are even 5mins late. But if you are a miser, you will have the benefit to do more begging with the manager, because its your fault that he needs to go through a tons of paperwork to give a waiver. Oh yes, and because you booked through Agoda, you will also get a complimentary room upgrade or FREE late check-in up to 4pm (no begging necessary), condition is if you ditch Agoda and book with them directly. How sweet! Thanks alot, The One...but no thanks.
Bee T. Business travelers Malaysia, July 21, 2014
Marvelous at first sight

Spacious room, quiet environment and easy access to public transportation
7
Marvelous at first sight with pleasant spacious room. However subsequently as a whole found that the hotel appeared to be rather lack of attentive to details and service staffs behave either too professional or lack of service so in a way has spoiled the good impression of the hotel.
Ted U. Business travelers United States of America, July 20, 2014
Not impressed with the service

Location (albeit taxi drivers struggled to find it), room size, room condition
5.3
Upon check-in my key didn't work so I had to go down to get a new one. I requested a power adapter and after 3 calls and an hour it finally arrived. The bedding was not changed the first day. The rooms were not made up until after 4:00 pm daily. I ordered room service in a rush to get to the airport, I was told 25 mins. Nearly an hour and after 2 calls it arrived. Overall I wasn't particularly impressed.
Pei L. Business travelers Malaysia, July 4, 2014
It's an all right place

Room, room service, cabs
5.7
Check in took a while because there was only 1 person manning the counter and some customers in front required some help - so I waited for 20 mins which was really disappointing. The location is all right, not really close to subway and traffic is not that heavy so catching a cab requires some assistance. The room was amazing, but again, amenities were lacking compared to Grand Central Shanghai which I always stay at. I like Kempinski, but I won't be returning
Lim T. Groups Singapore, July 3, 2014
Rooms are comfortable. Opulent style

Clean rooms. Good service. Central location.
7.7
Staff are more service oriented than your usual shanghai hotel's. Pro: Peaceful and not crowded. Con: gym is gross.
Jacqueline B. Groups Canada, June 28, 2014
Beautiful, very spacious, great to have a kitchen

Location, large rooms, comfortable
9.7
Dana M. Families with older children Romania, June 23, 2014
ALL it's super !

all
10
PERFECT
Fanie N. Families with young children Singapore, June 20, 2014
Clean hotel

clean, full amenities
7.7
My husband and my 1 year old boy stayed for a total of 5 nights at The One, and it was a very good stay. It was really clean and fully furnished service apartment. We especially love the big fridge with freezer and washing machine! It is very near to Nanjing East Road Subway, and we reach our hotel with a 5-10min walk. We will stay with The One the next time we go Shanghai!
Lillian C. Business travelers Singapore, June 20, 2014
The suites were spacious and well-appointed.

The space and quality of the bed, linen and amenities.
8.3
Thoroughly enjoyed it.
Mario V. Couples Canada, June 19, 2014
Was great to stay there,

Confortable, clean, nice. close to downtown and many chopping streets
9

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