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THE ONE Executive Suites managed by Kempinski - Shanghai

No 601 FengYang Road (NanJing Road), Huangpu - People Square & South Bund, Shanghai, China (Show on map)

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Area: Huangpu - People Square & South Bund Number of Rooms: 244
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
291 reviews

Value for Money
8.3
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.9
Food/Dining
6.8
All reviews (291)
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Tony S. Business travelers Malaysia, September 15, 2014
SHANGHAI SUITE ROOM HOTEL

LOCATION STAFF SERVICE CLOSE TO NANJING ROAD
9
EXCELLENT HOTEL ROOM AND FACILITIES. STAFF SERVICE OF INTERNATIONAL STANDARD
Kwong H. Business travelers Singapore, September 12, 2014
THE ONE Executive Suites

Location, rooms, cafe
5
Services has worsen a lot as compared to the last time I stayed. Will not stayed there anymore.
Andrew P. Couples United Kingdom, August 31, 2014
Room

nothing stood out on this visit although the staff are always friendly and keen to assist.
7.3
I only stayed a night and usually have a large comfortable room, this visit I was presented with a rather small room compared to normal, the parking I find expensive as a guest having to pay 80RMB per day on top of room rate is a bit much.
Joaquin F. Business travelers United Kingdom, August 27, 2014
great location

Great location, big rooms, and good price
7.3
great hotel in a good location. Fitness centre is in a public gym next to the hotel which was very crowded, but fine.
Pinling H. Solo travelers Taiwan, August 17, 2014
NA

Nice room
10
Kia Y. Business travelers Singapore, July 23, 2014
Excellent 3-star accommodation

Decor, fit out and room amenities
6.7
This is one of the "best" 3-star accommodation I had stayed in. Don't be fooled by the 5/6-star decor and room amenities; you will not be bogged down by any of the "dreadful" high service standards that Kempinski is known for. At this hotel, you get to enjoy carrying your own luggage, nobody will bother you will greetings and a "perfect" 15-min wait at the empty front desk reception while the staff strolled slowly into his place with a grim face. No frills such as giving you directions on nearby amenities, morning calls, etc - everyone just mind their own business and give you total privacy by treating you as invisible. Want late check-out? No problem. You get 30mins, up to 12:30pm, not without any begging, of course. Otherwise, the system will automatically provide you a half-day charge of RMB500 if you are even 5mins late. But if you are a miser, you will have the benefit to do more begging with the manager, because its your fault that he needs to go through a tons of paperwork to give a waiver. Oh yes, and because you booked through Agoda, you will also get a complimentary room upgrade or FREE late check-in up to 4pm (no begging necessary), condition is if you ditch Agoda and book with them directly. How sweet! Thanks alot, The One...but no thanks.
Muliadi B. Business travelers Indonesia, July 23, 2014
I feel like I own an apartment in Shanghai

Large room, comfortable bed, location
9.7
The hotel is a service apartment. I like the design. There is the living room, bedroom and bathroom. The bed is comfortable. The room is large and spacious. I just feel so at home here. There is a restaurant below but they don't really have much choice. Luckily the location is very strategic and very close to the heart of Shanghai. I really recommend this hotel. I know I will come back and stay here the next time I come to Shanghai
Gail N. Business travelers Singapore, July 23, 2014
Two thumbs up

Location, Room Decor, Fast Internet
9.3
Overall, really enjoyed my stay here. It's fairly close to the shopping district/MRT, so it wasn't hard to get around or find suitable meals out side of the hotel. Rooms are well decorated and very comfortable- the bath room was large and spacious, with decently good fixtures, and the internet speed was excellent. Would definitely return.
Bee T. Business travelers Malaysia, July 21, 2014
Marvelous at first sight

Spacious room, quiet environment and easy access to public transportation
7
Marvelous at first sight with pleasant spacious room. However subsequently as a whole found that the hotel appeared to be rather lack of attentive to details and service staffs behave either too professional or lack of service so in a way has spoiled the good impression of the hotel.
Ted U. Business travelers United States of America, July 20, 2014
Not impressed with the service

Location (albeit taxi drivers struggled to find it), room size, room condition
5.3
Upon check-in my key didn't work so I had to go down to get a new one. I requested a power adapter and after 3 calls and an hour it finally arrived. The bedding was not changed the first day. The rooms were not made up until after 4:00 pm daily. I ordered room service in a rush to get to the airport, I was told 25 mins. Nearly an hour and after 2 calls it arrived. Overall I wasn't particularly impressed.

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