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About The Pacific Sutera


Subtle elegance permeates The Pacific Sutera with its grand entrance, high ceiling lobby lounge, panoramic views of the sea, 500 immaculately appointed suites and guestrooms, superlative amenities, and excellent services. The lavish inventory was designed especially for those who appreciate the finer things in life. At The Pacific Sutera, discover unrivalled elegance and comfort. Here, you will also find the Graham Marsh designed 27-hole championship golf course and 104-berth marina. In addition, there are two Mandara Spas and a host of dining and recreational facilities. Nearby attractions that will be easy to visit include the State Mosque and Sabah State Museum, both approximately 20 minutes away.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Car park
  • Rental car
  • Shuttle service

Things to do, ways to relax

  • Bowling alley
  • Badminton court(s)
  • Hot tub
  • Private beach
  • Fitness center
  • Sauna
  • Golf course (on site)
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tennis court(s)
  • Squash court(s)
  • Tours
  • Garden
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Karaoke

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • Gift/souvenir shop
  • Daily housekeeping
  • security [24-hour]
  • Wheelchair accessible
  • front desk [24-hour]
  • Facilities for disabled guests
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Currency exchange
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting
  • Playground
  • Family room
  • Kids club
  • Swimming pool [kids]

Working and staying connected

  • Photocopying
  • Printer

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Indonesian
  • Japanese
  • Korean
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 30 MYR
Breakfast Charge (when not included in room rate): 60 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5 km
Distance to Airport: 10 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 4
Number of Floors: 12
Number of Restaurants: 15
Number of Rooms : 500
Room Voltage: 200
Time to Airport (Minutes): 15
Year Hotel Built: 1999
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Verified traveler reviews

Filter by traveler type

  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

Fook L. from Malaysia
Families with young children
Stayed 3 nights in August 2016
Room service
Stay in executive suite for 3 nights, I think the room services is poor, no towel change and no drinking water replacement. Nice buffet and pool.
Reviewed August 18, 2016

Wai C. from Hong Kong
Stayed one night in July 2016
Great Hotel
Reviewed August 01, 2016

INSUN K. from South Korea
Solo travelers
Stayed 4 nights in July 2016
good experience~
Reviewed July 29, 2016

Ibrahim A. from Saudi Arabia
Families with young children
Stayed one night in July 2016
Was with family and kidds on a holiday
Reviewed July 21, 2016

amor K. from South Africa
Stayed 3 nights in July 2016
Loved it!
The room was a bit dirty, but had a great time!
Reviewed July 21, 2016

Logan M. from United States
Stayed 2 nights in April 2016
Nice location on the water and fabulous buffet meals. The pool is nice but overrun with children which makes it hard to relax sometimes.
Reviewed July 21, 2016

FUNG C. from Malaysia
Business travelers
Stayed one night in July 2016
Reviewed July 18, 2016

Michelle C. from Malaysia
Solo travelers
Stayed one night in July 2016
Reviewed July 18, 2016

Catherine T. from United Kingdom
Families with older children
Stayed 3 nights in July 2016
The staff are very helpful and friendly
We stayed at the Club Floor. The staff at the Club Lounge were very helpful and pleasant, especially Siti and Tracy, they were very attentive and cheerful, they provided us very useful information about sightseeing in KK. The swimming pools are great, hope next time we go there, the swimming pool changing rooms will be improve, the shower areas need to been cleaned and lots of maintenance works to be done.
Reviewed July 17, 2016

Jaemoo G. from South Korea
Stayed 3 nights in August 2015
Quite different from the pictures
I think we expected too much from the pictures we saw on the website. The rooms were pretty small and the facilities were not as good as the pictures.
Reviewed July 14, 2016


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