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About The Pacific Sutera

Description

Subtle elegance permeates The Pacific Sutera with its grand entrance, high ceiling lobby lounge, panoramic views of the sea, 500 immaculately appointed suites and guestrooms, superlative amenities, and excellent services. The lavish inventory was designed especially for those who appreciate the finer things in life. At The Pacific Sutera, discover unrivalled elegance and comfort. Here, you will also find the Graham Marsh designed 27-hole championship golf course and 104-berth marina. In addition, there are two Mandara Spas and a host of dining and recreational facilities. Nearby attractions that will be easy to visit include the State Mosque and Sabah State Museum, both approximately 20 minutes away.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Car park
  • Rental car
  • Shuttle service

Fitness & recreation

  • Bowling alley
  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Karaoke

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

Water sports

  • Private beach
  • Water sports (motorized)
  • Water sports (non-motorized)

Land sports

  • Badminton court(s)
  • Golf course (on site)
  • Tennis court(s)
  • Squash court(s)

For kids

  • Playground
  • Kids club
  • Swimming pool [kids]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Check-in/check-out [express]
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • ATM
  • Currency exchange

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Indonesian
  • Japanese
  • Korean
  • Malay
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 30 MYR
Breakfast Charge (when not included in room rate): 60 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5 km
Distance to Airport: 10 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 4
Number of Floors: 12
Number of Restaurants: 15
Number of Rooms : 500
Room Voltage: 200
Time to Airport (Minutes): 15
Year Hotel Built: 1999
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Verified traveler reviews

Filter by traveler type
Excellent



  • Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.9
  • Food/Dining 7.7

Fook L.
Malaysia
August 18, 2016
Room service
Stay in executive suite for 3 nights, I think the room services is poor, no towel change and no drinking water replacement. Nice buffet and pool.

Wai C.
Hong Kong
August 01, 2016
Excellent
Great Hotel

INSUN K.
South Korea
July 29, 2016
good~
good experience~

Ibrahim A.
Saudi Arabia
July 21, 2016
Holiday
Was with family and kidds on a holiday

amor K.
South Africa
July 21, 2016
Loved it!
The room was a bit dirty, but had a great time!

Logan M.
United States
July 21, 2016
Nice...
Nice location on the water and fabulous buffet meals. The pool is nice but overrun with children which makes it hard to relax sometimes.

FUNG C.
Malaysia
July 18, 2016
Satisfy
Satisfy

Michelle C.
Malaysia
July 18, 2016
Good
Good

Catherine T.
United Kingdom
July 17, 2016
The staff are very helpful and friendly
We stayed at the Club Floor. The staff at the Club Lounge were very helpful and pleasant, especially Siti and Tracy, they were very attentive and cheerful, they provided us very useful information about sightseeing in KK. The swimming pools are great, hope next time we go there, the swimming pool changing rooms will be improve, the shower areas need to been cleaned and lots of maintenance works to be done.

Jaemoo G.
South Korea
July 14, 2016
Quite different from the pictures
I think we expected too much from the pictures we saw on the website. The rooms were pretty small and the facilities were not as good as the pictures.



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