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About The Pacific Sutera


Subtle elegance permeates The Pacific Sutera with its grand entrance, high ceiling lobby lounge, panoramic views of the sea, 500 immaculately appointed suites and guestrooms, superlative amenities, and excellent services. The lavish inventory was designed especially for those who appreciate the finer things in life. At The Pacific Sutera, discover unrivalled elegance and comfort. Here, you will also find the Graham Marsh designed 27-hole championship golf course and 104-berth marina. In addition, there are two Mandara Spas and a host of dining and recreational facilities. Nearby attractions that will be easy to visit include the State Mosque and Sabah State Museum, both approximately 20 minutes away.
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Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • ATM/cash machine on site
  • babysitting
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • family room
  • fax machine
  • gift/souvenir shop
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • poolside bar
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • tours
  • wheelchair accessible

Sports and Recreation

  • badminton court
  • bowling alley
  • children's playground
  • fitness center
  • garden
  • golf course (on site)
  • hot tub
  • karaoke
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • private beach
  • sauna
  • spa
  • squash courts
  • tennis courts
  • water sports (motorized)
  • water sports (non-motorized)


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Korean
  • Malay
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Children and extra beds
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 30 MYR
Breakfast Charge (when not included in room rate): 60 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5 km
Distance to Airport: 10 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 4
Number of Floors: 12
Number of Restaurants: 15
Number of Rooms : 500
Room Voltage: 200
Time to Airport (Minutes): 15
Year Hotel Built: 1999
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Recent customer comments

Filter by traveler type
All reviews (4017)

Business travelers (165)

Couples (1690)

Solo travelers (474)

Families with young children (843)

Families with older children (428)

Groups (417)

Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

6.8 Siauw Y.
May 03, 2016
Bath room
The bathroom need to be renovated its old and run down

8.8 M D.
May 03, 2016
beautiful scenary at hotel
The scenery surrounding the hotel is breath-taking.

7.2 KIM L.
May 01, 2016
Great resort
Nice resort with friendly helpful staffs

9.2 Shireen A.
April 30, 2016
Excellent stay
We are very happy! ALL staff from ALL departments deserve a "Employees of the Year" on the wall! We even had packed breakfast for our very early morning check out and flight back, and the willingness to mail our thumbdrive ( with important work inside) to our address that we accidentally left behind in the room. We THANK YOU!

9.2 Manoj W.
Sri Lanka
April 29, 2016
Great place for a good time in KK
Was actually there on the return from climbing Mt. Kinabalu. Very relaxing place and decent value for money. The breakfast was quite good. The hotel is a bit old, but maintained well. Will definitely stay there if in KK again.

10 Maria O.
April 28, 2016
Great resort after Mount Kinabalu climb
Nice resort, particularly enjoyed the Olympic size swimming pool and the convenience of getting a boat from the marina at a decent rate. Relaxing stay, good bars.

10 mohd H.
April 25, 2016
Nice place
Good times

10 Luo X.
April 14, 2016
Thank you for excellent service
Thanks for the hotel great service, even provide birthday cake for my hubby. very surprise and brighten our day👍😊

South Korea
April 12, 2016
nice hotel !
staff is very kind my trip is very good becuz of them if i go to kk again , I would go there again

6.8 Ricky L.
Brunei Darussalam
April 11, 2016
Overall a decent hotel at the price however the wifi was disappointing and will drop.