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About The Pacific Sutera


Subtle elegance permeates The Pacific Sutera with its grand entrance, high ceiling lobby lounge, panoramic views of the sea, 500 immaculately appointed suites and guestrooms, superlative amenities, and excellent services. The lavish inventory was designed especially for those who appreciate the finer things in life. At The Pacific Sutera, discover unrivalled elegance and comfort. Here, you will also find the Graham Marsh designed 27-hole championship golf course and 104-berth marina. In addition, there are two Mandara Spas and a host of dining and recreational facilities. Nearby attractions that will be easy to visit include the State Mosque and Sabah State Museum, both approximately 20 minutes away.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • car hire
  • shuttle service

Fitness & recreation

  • bowling alley
  • fitness center
  • sauna
  • spa
  • massage
  • karaoke

Swimming & soaking

  • hot tub
  • outdoor pool

Water sports

  • private beach
  • water sports (motorized)
  • water sports (non-motorized)

Land sports

  • badminton court
  • golf course (on site)
  • tennis courts
  • squash courts
  • garden

For kids

  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • gift/souvenir shop
  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • printer
  • photocopying
  • fax machine
  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Indonesian
  • Japanese
  • Korean
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 30 MYR
Breakfast Charge (when not included in room rate): 60 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5 km
Distance to Airport: 10 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 4
Number of Floors: 12
Number of Restaurants: 15
Number of Rooms : 500
Room Voltage: 200
Time to Airport (Minutes): 15
Year Hotel Built: 1999
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

10 Melanie E.
June 28, 2016
Sumptuous Relaxing Stay
Had booked 4 nights with the deluxe sea view room, arrived to find we got a free upgrade to a Junior Suite! :) Staff was very helpful and friendly, room with free wifi, clean and so big! Great buffet breakfast, lots of places to eat in the resort s you don't have to leave if you plan a relaxing luxury stay. Prices not unreasonable. Pool was awesome, with a great bar, drinks and music. Only downsides would be the hotel beach is not for swimming, dirty and with jellyfish danger signs. Also, the shuttle to Kota Kinabalu City not very regular, however there really isn't much to do in the city, so not a big loss. Excellent SeaQuest Tour office at the hotel, to plan the trips to the other islands, watersports etc Can change currency at the hotel, very useful. Overal, I give this resort a 5 star and will definitely be going again!

9.2 Yong N.
June 19, 2016
Big room
Good service

8.4 Chook M.
June 18, 2016
Comfortable Stay
The only unsatisfied is cleanliness of the beach. We collected a big bag of rubbish including plastic bottles, slippers, plastic bags etc

10 Lim Y.
June 12, 2016
Good hotel
Good hotel

10 Lim Y.
June 12, 2016
Good View
Nice to stay and feeling very relax

8 Xin Z.
Hong Kong
June 11, 2016
The facilities feels old and the location is remote from the center of city which gave us some trouble to eat outside.

9.6 Chi C.
June 08, 2016
Good hotel
Very clean and tidy Good facilities include transfer to the island Helpful staff

10 Lim C.
Brunei Darussalam
June 08, 2016
Have A Good Time
Everything are satisfactory

9.2 Vui L.
June 08, 2016

8.8 adrian B.
June 07, 2016
Magnificent views
Stayed for 2 nights in a sea view room absolutely breathtaking views