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The Pacific Sutera

1 Sutera Harbour Boulevard, Central Business District, Kota Kinabalu, Malaysia 88100 (Show on map)

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Area: Central Business District Number of Rooms: 500
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
3698 reviews

Value for Money
7.9
Location
8.3
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.4
Food/Dining
7.7
All reviews (3698)
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Lau K. Groups Hong Kong, July 11, 2013
Convenience Hotel

Staff Nice, Clean & tidy environment and pool is pretty good
7.7
Hotel is very close to the town / airport which get rid of many transportation problems. Although staff are nice but their response time is a bit slow (e.g. arrange booking of local tour, check in and check out). They even forget to call us up in the morning of our last day even we have made a morning call instruction the day before.
Chan S. Couples Hong Kong, July 10, 2013
relaxing environment

there is personal pier to islands, good & relaxing environment , price is relatively cheap as a resort
6.7
relaxing environment. but shower water is not hot enough & bed is too soft
Gijun P. Solo travelers South Korea, July 10, 2013
Comfortable, Kind, Good Facility

Comfortable, Kind, Good Facility
9.3
Comfortable, Kind, Good Facility, Clean
Candy L. Couples Portugal, July 9, 2013
Not worth the money

Nothing good to comment
6.3
Hotel facilities was average, lobby always filled with lots of tourists and familiarized, noisy!! Do not expect ang pricvacy time in this hotel unless you never left your room. Worst was the poor performance of the staffs, they didn't seems to value customer service, and their internal communications was poor. We had encounter some miserable moments due to their poor service standard. Will not come back to this hotel again.
Chi H. Families with young children Singapore, July 9, 2013
comfort with varitey facilities, good resort hotel

facilities, swimming, golf but expensive
6.7
ok...nothing very excited nor any complaint......why must be at least 50 charactors
Joseph C. Couples Hong Kong, July 7, 2013
Nice Resort

Room was big and comfortable, I had a very nice view of golf course from the window. Breakfast buffet was great.
7.7
I had a great experience, except no wifi in the room.
Sui W. Business travelers Hong Kong, July 7, 2013
a little bit expensive in this price range,

easy to reach ,every taxi driver know this place ,breakfest was fine,hotel crew helpful
7.7
wifi only in lobby not convenience for guest as this hotel room rate is not cheap,please consider. but staff in this hotel mostly helpful and the golf park is beautiful,
Kwok L. Couples Hong Kong, July 6, 2013
Nice hotel with a golf club and near the sea

1) Near Airport. 2) have Golf club. 3) Near the sea
7.3
Very enjoying to stay there for 3 days, still not enough! It located very near the airport, only 10 mins drive. But transportation quite expensive, $30 Malay dollar for just 10 mins drive. Think is not cheap to take taxi in KK. This hotel is just along the sea, have 2 beaches and 3 swimming pool, golf club, gym, bowling. Can spend 2 days in the hotel and no need to go out. But not many restaurant and the food quality isn't that nice as expected. Just normal. Anyway, it is a nice hotel and will sure back again
Candy L. Couples Portugal, July 5, 2013
Don't expect standard 5 five hotel qualities.

Rooms and swimming pools
5
We stay at this hotel due of it's close location to the airport for our domestic transit in between, so we stay on on first day of arrival and last day at Kota Kinabalu. First impression was a very crowded hotel with lots of tourist and families. Nice swimming pool but crowded. Food and beverage was over priced. Moreover, the worst was the staffs. They have no sense of five star standard customer service except a fake smile, no communications within themselves. it makes you feel very miserable. Last but not least, they didn't seem value returning customer. Anyway, we just don't understand how can such team of staffs can be qualified in a "5 star luxury hotel". Speechless......
Olivia U. Couples Macau, July 5, 2013
Relaxing and Good view

Good view of beach, relaxing being there and convenience to everywhere
5.7

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