Up to 30% off with Agoda Insider Deals!

About The Palace Downtown Dubai

Description

Strategically situated in the city of Dubai, this hotel is within the proximity of the Dubai World Trade Center, shopping mall, and area attractions. Boasting 242 guestrooms and suites, all are tastefully furnished, decorated in a Middle Eastern theme, and equipped with modern amenities for guests’ utmost comfort. Guests can dine at the on-site restaurants where delicious French and Thai cuisines are served. Offering spacious meeting rooms, guests can organize their private or public events at the hotel. With a pleasant atmosphere and quality lodging, The Palace Downtown Dubai is an ideal place to stay.
Show more Show less

Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom

Swimming & soaking

  • Swimming pool [outdoor]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • Currency exchange

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • French
  • Hindi
  • Russian
Show more Show less

Policies

An additional deposit of AED 500 per room per night will be required upon arrival for incidental charges.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Check-In From: 03:00PM
Check-Out Until: 12:00PM
Distance from City Center: 20 km
Distance to Airport: 15 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 01
Number of Floors: 06
Number of Restaurants: 03
Number of Rooms : 242
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2009
Show more Show less

Verified traveler reviews

Filter by traveler type
Excellent



  • Cleanliness 9.1
  • Facilities 9.3
  • Location 9.6
  • Room Comfort/Standard 8.7
  • Service 8.8
  • Value for money 7.8
  • Food/Dining 8.4

MARCOS Y.
Germany
May 26, 2016
Fantastic Hotel right next to the mall and Burj Khalifa
The staff was incredible, easy check-in and check-out, location was perfect next to the Dubai Mall and a great view of the Burj Khalifa. Two thumbs up.

Fahad A.
Kuwait
May 15, 2016
Never again
It was a big disappointment. When we first got there the reception said that we dont have a reservation although the reservation confirmed throw agoda and credit. They decided without any approval to provide another room on a different and cheaper hotel which i rejected. After almost 2 hours of waiting and arguing. They finally gave us ( a smoking ) room which smell really bad specially with a 4 years daughter with me. All on all it wasn't a five star hotel treatment.

Michelle L.
Malaysia
April 03, 2016
Good
Everything is fine. Little bit walking distance to the Dubai mall.

Khaled A.
Jordan
December 01, 2015
Luxury, Location, service BUT
Luxury, Location, Service
It was a very nice stay. the hotel's location and facilities are perfect. My only, but to me very important unfortunately, VERY cold water at all times of the day. For some reason, there was never hot water in the shower. Also, the rooms were relatively cold and adjusting the temperature control in the room did not do much.

Saleh B.
United Arab Emirates
November 24, 2015
Wonderful hotel
Location, image, staff performance
A wonderful and memorable one

Svetlana T.
Russia
November 10, 2015
Great stay!
Location, decor and the staff are the best!
We loved it! The hotel has a true 'Arabian fairytale' vibe to it, complete with beautiful furniture and decorations. The staff is very frienfly and helpful, they made us feel at home. We asked for a quiet room and music from the fountains could not be heard at all. We loved the area by the pool with comfy cabanas and shisha. Location is awesome, with easy access to Dubai Mall, the Fountain and Burj Khalifa. The hotel isn't designed for families with little kids, i.e. there is no playground or kids'club, but if your kids know how to entertain themselves, then it's not an issue, especially with Dubai Mall and its entertainment so close by. The only downside for us was poor lighting in our suite; our kids love to draw and read, they couldn't do it in the evening. Applying makeup in the evening was a challenge for me. Other than that, The Palace is a great hotel, I would recommend it in a heartbeat.

Hussain K.
Saudi Arabia
November 08, 2015
Location is good other than that all normal
Location, Location, Location
I've been in a better hotel in dubai, with better rates and services

Essa A.
Qatar
September 28, 2015
Irresponsible
Almost all the hotels provides free booking and cancellation now a days. Due to some personal issues i could not travel to Dubai and asked them to cancel and refund the amount. But their reply was "its against our hotel policies." This incident was so strange for as a regular traveler. So i don't suggest The palace hotel as a comfortable place to stay for me.

Ahmed A.
Saudi Arabia
July 31, 2015
Best hotel ever
Location- room size- facilities

Onny A.
Indonesia
June 15, 2015
nice location
location, friendly staff, comfort bed
nice



1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: