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The Park Grand London Paddington Hotel

1-3 Queens Garden, Hyde Park, London, United Kingdom W2 3BA (Show on map)

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Area: Hyde Park Number of Rooms: 153
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
131 reviews

Value for Money
7.1
Location
8.0
Staff Performance
7.3
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.4
Food/Dining
6.6
All reviews (131)
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Haley A. Couples United Kingdom, April 8, 2015
Excellent stay

Clean, comfort, location
9
Rui J. Couples Malaysia, April 8, 2015
[For Kensington branch] good service and location

Service, cleanliness, location
8
** Disclaimer: The review is mainly for the Kensington branch, as we had to relocate from Paddington (which was undergoing some maintenance) We are supposed to be checked into the Paddington branch (after a 7-8 min walk from the Paddington station), but upon our arrival we were told the Paddington branch was undergoing maintenance hence our room was not available. The kind front desk officer kindly told us we are to check into the Kensington branch, which we accepted. We were transferred there by taxi (Merz, and free to charge) after we were provided a glass of water to drink (they offered coffee and tea but we declined). Also, for our trouble we were given complimentary breakfast for the rest of our stay - be it in Kensington or Paddington (if we decided to return the day after, which we didn't as we were content with the Kensington one). Try to avoid rooms on the lower ground as they are not "luggage friendly", as there are stairs and not much lift access. Breakfast spread was satisfactory - typical continental breakfast (e.g. bread, pastries, yogurt, fruits, eggs, bacon, sausages). Location is good - 3 mins walk to Earl's Court station. In fact, it is directly opposite the Jade Hotel. (kindly refer to my review on Jade Hotel in terms of location). Overall, had a pleasant stay. Great service from the staff, very accommodating and friendly!
Shing K. Business travelers Hong Kong, March 28, 2015
Good

Convenient, clean and valuable
7.3
Chris C. Families with young children Singapore, March 19, 2015
Great location and service

The staff were very helpful and efficient. The location was great too
9
Wonderful. Is go back again if not recommend it.
Annalisa P. Business travelers Italy, March 12, 2015
Good location, but a bit overrated

location, staff, cleaness
7
I was in London for 2 days, for business. The location of the hotel is great, just 5 min walking from Paddington. The room was ok, but in my opinion overrated for the following reasons: the bathroom is microscopic, and the shower place is the bathroom itself! When you shower, the whole place becomes full of water, impossible to walk there again until someone comes to dry the floor. Also, there is no closet where to hang coats and stuff. Please note that my room was a deluxe, not a compact one. So I was expecting at least a proper shower box in the bathroom.
Abdulaziz A. Families with young children Kuwait, January 2, 2015
Not bad

Staff are friendly
5.3
It wasn't really okay the rooms are too small and the bed sheets were not clean and when we asked they said the only change it every two days!
Robert L. Solo travelers United Kingdom, November 16, 2014
Pleasant stay - I will be back

location location location to Paddington Train Station
7.3
Enjoyable......BUT I can't understand why they are still so OLD School at check in. Copy of passport Complete the whole check in Card Will not keep luggage overnight - even when I said that they may hold my passport. Booked a 10 pound taxi to the station when it should have been no more than 6pound.I had too much luggage. They asked me to pre-book breakfast upon check-in (not included) but how the hell did I konw if I would want breakfast the day before?
Manyee L. Couples Hong Kong, October 27, 2014
the room is way too small

breakfast good value, staff are good and nice , location is ok
6.7
about 10 mins walk from paddington station, location is great, and quiet but the room is way toooooooo small it is not as big as the picture shown in the website
Li J. Couples China, September 29, 2014
Not bad

Staffs are nice
7.7
Haoxiang C. Solo travelers China, September 28, 2014
1

1
10

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