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The Peninsula Manila

Corner of Ayala and Makati Avenues, Makati, Manila, Philippines 1226

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based on 828 reviews

651 reviews in English

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Staff Performance
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All reviews (828)
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Gail N. Business travelers Singapore, August 12, 2014
Pleasant hotel with comfortable rooms

Pleasant staff, comfy rooms, clean conditions
I had a pleasant stay at this hotel. It's comfortable, clean, simple and well designed. Staff were friendly and helpful.
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Frederick L. Families with young children Philippines, August 9, 2014

Customer experience, ambiance and the food.
the best ever so far. i have to many hotels in many countries, and i would say by far manila peninsula is the best among all of them. from the minute i contacted the cs team via email, to the moment we got on our car to leave after the stay, the experience was superb!
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David K. Business travelers United States of America, August 8, 2014
Great Staff, Quality Hotel, Good Breakfast Buffet

Great Staff, Quality Hotel, Good Breakfast Buffet
The highlight of the Peninsula hotel was the staff. In my most recent trip, I had a late afternoon flight and was expecting to pay a late checkout fee for a 6 Pm checkout. The hotel graciously granted me the late checkout with no additional fee. They were very kind and courteous throughout the week that I have to say that the service was the highlight of the trip. A close second was the quality and selection of the morning buffet. Complete with fresh juices, tuna & salmon sashimi and a selection of local dishes, the food and atmosphere of the breakfast buffet was very pleasant. The rooms had large bathtubs and large showers that you would typically find in older hotel rooms with a little wear and tear. Altogether a good hotel, great staff and clean rooms. I would stay there again.
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Donald M. Solo travelers United Kingdom, August 4, 2014
Fantastic and Classy Hotel

excellent facilities, great location and Class - sheer Class
really enjoyed it and will definitely return sometime. Absolutely no complaints at all. Quiet and well-soundproofed room, wonderful food, convenient location right beside Glorietta Mall, friendly and obliging staff.
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Sherry L. Business travelers Taiwan, August 4, 2014
The best hotel I've ever stayed

magnificent, luxury, convenient
My business partner recommended this hotel to me because it is located in the center of Makati. With the traffic condition in Manila, convenience is the essential factor to consider. Since I only stayed in Manila for two nights and for business, I was unable to enjoy what this hotel has to offer for my pleasure or relaxation. As the title of my review, this hotel is magnificent, luxury and convenient, and it is definitely the best hotel I've ever stayed for business.
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Marc H. Solo travelers Switzerland, August 2, 2014
Great food, ok location, staff a minus

hotel buffet
The breakfast buffet was really nice. The room was good as well. Location is central. But I was really upset with the staff performance. I had to get cash, tried to use the ATM they have in the building. There was something wrong and my debit card was destroyed (the magnetic part). So I went to the front desk in order to get cash against my credit card (which I always do in 5* hotels w/o any problems). Well, they told me that they will apply a 5% fee. Fine. After checking, they informed me that they only accept VISA Platinum and Gold. Working in a bank and having a sound understanding of different cards, this is just ridiculous. I do have an Infinite credit card which ranks above Platinum and had to argue until they obtained approval from the manager. I don't think this is a client friendly environment at all.
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Taare P. Families with young children New Zealand, August 2, 2014
Epic Hotel

Lobby , Staff, Breakfast
We checked in for our second stay here and were pleased they had a room for us at 11am .. We we're given a room with a bottle of wine left in a cooler and we're allowed to keep it as the guests from the previous day never showed to drink it .. Awesome .. Having tea in the lobby is a must and the waitress are outstanding
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Jan K. Families with young children Netherlands, July 28, 2014
Excellent hotel with friendly staff

Staff, facilities, location
Excellent stay with my family. The Peninsula Manila is one of my favorite hotels!
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Taroh M. Couples Japan, July 28, 2014
Nice buffet

Food, room and staffs
Situated in a good location with easy access to a huge shopping mall. Many restaurants surround the hotel, and should be enjoyable for couples visiting Manila.
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Lydia S. Families with young children United States of America, July 27, 2014
Great hotel experience!

service, room, location
The hotel is wonderful in terms of its graceful design and attentive services. The food is very good too but the executive club's cocktail hour could have some improvement. We travelled with a 19-month old baby and the staffs are very friendly and helpful, we love this hotel!
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