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Excellent 8.9
Based on 858 reviews

Recent customer comments

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based on 858 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 9.1
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.4
  • Food/Dining 8.5

Delphine G.
January 14, 2014
Impressive architecture
Design, location, food
Beautiful although the Superior Rooms are not very big... Nice swimming pool, delicious buffet breakfast that includes a healthy section. Fast check in and check out. Convenient location

Marten C.
January 09, 2014
More tham you can expect
Staff, Room, Location
I only stayed three nights but it is one of my top 5 hotels so far, and i travel a lot. The staff is friendly and take care of you in a perfect way. The rooms are beautiful and they see to that they are clean and nice all hours. The pool area is very nice also with nice staff. Nightclub with live music is also very nice.

Gregory F.
January 08, 2014
character location and brand
I guess below expectations for a luxury hotel of this stature. Rooms and bathroom old and needing a facelift. Relatively small room. Lobby area like a marketplace and service was poor on the night we checked in as staff at the lobby restaurant appeared unable to cope with the full house.

January 06, 2014
good location, helpful staff overall excellent hotel
excellent hotel with very good staff. will book again next time if needed be.

Bryan J.
January 05, 2014
The place to stay in Makarti
Location, nostalgia, atmosphere
We always use the Pen when staying in Manila- since the 90s. All aspects of the hotel are first class and tuely reflects its five star billing.

Jorge E.
January 04, 2014
par excellence
location, restaurants and personnel
it was great. staff were accommodating and the food was just right

Andrew K.
United Kingdom
January 03, 2014
Brilliant 5* upgrade to 11th floor suitres
Classy 5* Good Location, Excellent Business lounge
Brilliant albeit 1 day/night the suites on the 11th Floor are fantastic

Abletez J.
December 30, 2013
Great hotel to spend special occasions
Nice and clean rooms, very good service and ideal location

Julius R.
December 28, 2013
Breakfast, Christmas decorations, Friendly Staff

Arjun V.
December 27, 2013
it was okay, food was not to my liking at all
has a nice bar
overall okay, recommended for business visit only.