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Excellent 8.9
Based on 871 reviews

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based on 871 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 9.1
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.4
  • Food/Dining 8.5

ronald C. from Singapore
Business travelers
Stayed 3 nights in January 2014
Great Service, Good Location and excellent food
Service, Location and Gym
Check it was fast and smooth with great front desk service staff. Rooms were clean but decor was dated - definitely needs refurbishment. Breakfast was great with a large selection. Service in general was excellent. The gym was well equipped with trainers available for advice. Recommended for business travellers.
Reviewed January 26, 2014

Edward M. from United States
Business travelers
Stayed 2 nights in January 2014
Great hotel in a great location
Staff are great. Restaurants are great. Rooms are comfortable.
Always glad when can find reasonable rates for this hotel. Stayed first time in 1998 and about 10 times since then. Always a great time. Location makes it easier to avoid taking taxis in Manila traffic getting to offices and restaurants.
Reviewed January 19, 2014

Edward M. from United States
Business travelers
Stayed 3 nights in January 2014
Great hotel in great location with great staff
Staff is awesome. Location is great. Rooms very comfortable.
Always have loved this hotel since first visited in 1998. Really just a very well run operation. Rooms are comfortable. Restaurants are high quality. Location is great. I particularly like that you can walk to so many restaurants and attractions and avoid taxis and traffic.
Reviewed January 19, 2014

stuart M. from United Kingdom
Stayed 5 nights in January 2014
Excellent in every respect.high quality throughout?Attentive staff,wonderful lobby area for drinks and dining.superb breakfast including beautiful mango and a super omelette chef.
Reviewed January 16, 2014

Delphine G. from France
Business travelers
Stayed one night in January 2014
Impressive architecture
Design, location, food
Beautiful although the Superior Rooms are not very big... Nice swimming pool, delicious buffet breakfast that includes a healthy section. Fast check in and check out. Convenient location
Reviewed January 14, 2014

Marten C. from Sweden
Stayed 3 nights in December 2013
More tham you can expect
Staff, Room, Location
I only stayed three nights but it is one of my top 5 hotels so far, and i travel a lot. The staff is friendly and take care of you in a perfect way. The rooms are beautiful and they see to that they are clean and nice all hours. The pool area is very nice also with nice staff. Nightclub with live music is also very nice.
Reviewed January 09, 2014

Gregory F. from Malaysia
Solo travelers
Stayed 2 nights in December 2013
character location and brand
I guess below expectations for a luxury hotel of this stature. Rooms and bathroom old and needing a facelift. Relatively small room. Lobby area like a marketplace and service was poor on the night we checked in as staff at the lobby restaurant appeared unable to cope with the full house.
Reviewed January 08, 2014

ELEN P. from Philippines
Families with young children
Stayed one night in December 2013
good location, helpful staff overall excellent hotel
excellent hotel with very good staff. will book again next time if needed be.
Reviewed January 06, 2014

Bryan J. from Niger
Stayed one night in December 2013
The place to stay in Makarti
Location, nostalgia, atmosphere
We always use the Pen when staying in Manila- since the 90s. All aspects of the hotel are first class and tuely reflects its five star billing.
Reviewed January 05, 2014

Jorge E. from Philippines
Stayed one night in December 2013
par excellence
location, restaurants and personnel
it was great. staff were accommodating and the food was just right
Reviewed January 04, 2014